Russ Darrow Honda

Service The service was good, however, the schedulling web site needs an update. On mobile devices it’s hard to navigate from screen to screen. The Next butto The service was good, however, the schedulling web site needs an update. On mobile devices it’s hard to navigate from screen to screen. The Next button is hidden and not available for navigation. More

Under the gun We were in a situation where we needed a vehicle ASAP. We went into RD and were able to make a confident leasing decision with the assistance of Mike We were in a situation where we needed a vehicle ASAP. We went into RD and were able to make a confident leasing decision with the assistance of Mike T very quickly without having an appointment. We left in our new Fit after being shown the options and instructed how to use them by Mike. It was great to have great service without an appointment and be able to leave a short while later. More

Helpful and friendly service by all I have worked with Mike Tuler for my Honda leases and he is always very helpful in the choice of car and the process. Elizabeth worked with me in fin I have worked with Mike Tuler for my Honda leases and he is always very helpful in the choice of car and the process. Elizabeth worked with me in finance. The staff in the service department are always very good as well. I have referred a friend to them for service on her older model Honda and she has good service with Russ Darrow also. More

Very Helpful I dislike the car buying process so much that I put it off as long as possible. Adam made the process easy for me and my husband. He was always nice I dislike the car buying process so much that I put it off as long as possible. Adam made the process easy for me and my husband. He was always nice and friendly and very helpful with all of my questions. I'd come back to this dealership when I have to get another car. More

I drive in and all my needs are satisfied. I love this dealership Russ Darrow Honda in Brown Deer. I 'very been a customer for several years. I have nothing but confidence in their Great sr I love this dealership Russ Darrow Honda in Brown Deer. I 'very been a customer for several years. I have nothing but confidence in their Great srrvice. More

Wonderful! Excellent. I really enjoyed my time at the dealership. Johnathan was very helpful. The service was quick and the price was very afforadae. I event enj Excellent. I really enjoyed my time at the dealership. Johnathan was very helpful. The service was quick and the price was very afforadae. I event enjoyed the tea. More

Pre-owned purchase This is our second purchase at this location, they have treated us very well during both sales as well as during our services. We feel confident that This is our second purchase at this location, they have treated us very well during both sales as well as during our services. We feel confident that we are getting a quality pre-owned vehicle. More

Quick and Fair prices They are quick and friendly. I appreciate their consultations good advice. When I call they get me in right away. I have taken my car there for ser They are quick and friendly. I appreciate their consultations good advice. When I call they get me in right away. I have taken my car there for service since I bought it there in 2003. More

Car Serviced I went here to get my car serviced and an oil change. I called ahead of time a couple of days prior to schedule an appointment and over the phone a l I went here to get my car serviced and an oil change. I called ahead of time a couple of days prior to schedule an appointment and over the phone a lady get all the information. I get there Sat and nothing I said was put in so I had to go over it again. I got an oil change and some other caution lights were on so the tech said that they would look into it and see whats going on. I agreed the tech finally come out and say my heat wasn't properly working because of I had my vents closed and that was not the case my heat went out about a week prior so yes I closed the vents because cold air was blowing out. So basically a diagnostic test was done they pretend to have found nothing and said oh yeah the heat is fixed coolant levels were back up and they were done. So she tells me I have to pay the diagnostic fee because her guys have to be paid even though they could not figure out the problem. I get home which is on 68th Bobolink all the caution light come back on and the heat goes right back out now mind you this was not even 10mins of me leaving the dealership. I was very displeased with the service I got and I feel I was played out of my money because I called and told her that the service lights came back on she tells me to come back to brown deer as im omw back she then called back and said I need to go to the dealer on 76th street beacuse there was nothing their dealership in brown deer could do about the my car and the complications. I have a problem with that because I boight my car out there and you mean to tell me I was sold this car in April this year only being 8 months of driving it and you all know nothing. She did not even try to make any calls or anything. Mind you the russ darrow on 76th street charged the diagnostic to my warranty in which I feel they should have done in brown deer but instead I paid 60.00 dollars to have then not even know what the problem was even the paper given to me said absolutely nothing that could have helped me figure out my next move I have 2 small kids it was not a nice experience driving with not heat to school and work. She did not even go into my warranty details to even attmpt to see if anything was covered. I bought my prio car ftom abtoyota dealer and I was ablr to take it back where I bought it and they were able to help me not send me to other places im just being honest. Overall I am not going to be going back there not even for an oil change . If I happen to I do not want to work with the same person I felt she was very inexperienced. Even when I was telling her my problems it was like a umm hmmm yeah Ok not listening type of thing. My last oil change I did get there and the guy went on and told me about somethinhs that needed to be replaced but next time if there is even one I would like someone who is going to actually help the situation. So this experience was an epic fail. More

Excellent Customer Service When I first visited Russ Darrow Honda it was the courtesy of the sales staff that help me decide to purchasr my vehicle there. Each time I've visited When I first visited Russ Darrow Honda it was the courtesy of the sales staff that help me decide to purchasr my vehicle there. Each time I've visited the dealership since purchasing my vehicle I've received excellent service. Good service is one of the things I look for when I go to a place of business. I must say the staff and service that I've received at Russ Darrow Honda has been great! More