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Russ Darrow Honda

Milwaukee, WI

4.6
3,146 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,146 reviews

August 17, 2026

Excellent customer service! Friendly, attentive to our needs, great problem solver, and exceptional customer service!! More

by AERBESMN
Recommend Dealer
Yes
Employees Worked With
A young women with her hair braided.
Aug 17, 2026 -

Russ Darrow Honda responded

Attentive service is at the heart of how our service department operates. Knowing we could address your needs and solve problems effectively for your Honda Pilot is rewarding. Your praise and five-star rating mean a great deal to us. George Matthews george.matthews@russdarrow.com

August 16, 2026

Please see the responses sent to the survey that came to me via email today. Always a good experience with the Services Advisors and Service Technicians! More

by RICHARDANDERSEN21
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
Aug 16, 2026 -

Russ Darrow Honda responded

After each visit, knowing that you’ve had a good experience with our service advisors and technicians means a lot to our team. We appreciate your continued trust in our service department with your Accord Hybrid. George Matthews george.matthews@russdarrow.com

August 11, 2026

It went perfectly I don't want to do homework, sorry that's all I have to say More

by laura.anne.weigold
Recommend Dealer
Yes
Employees Worked With
Cruz
Aug 11, 2026 -

Russ Darrow Honda responded

Thank you for the five-star rating. We’re pleased the service on your Honda Civic went smoothly. George Matthews george.matthews@russdarrow.com

August 10, 2026

Service advisor only person who could help and she was on vacation. Ordered wrong part, but was not told until after the dealership for install and waited an hour. Had to follow up myself to see if the re-or More

by Cthendri
Recommend Dealer
No
Employees Worked With
Alicia
Aug 14, 2026 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

August 09, 2026

Dakota was great, easy to work with and low pressure. She was very knowledgeable about the car which made it easy to make a decision. More

by ADDISONWENZEL
Recommend Dealer
Yes
Employees Worked With
Dakota Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2026 -

Russ Darrow Honda responded

Knowing that Dakota’s low-pressure, knowledgeable guidance made your purchase decision easy means a lot to us. We hope you enjoy your new Honda CR-V Hybrid! George Matthews george.matthews@russdarrow.com

August 04, 2026

Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv More

by djkeller123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2026 -

Russ Darrow Honda responded

Hearing that the drop-off process felt seamless and that you felt well informed means a lot to our service department. Our team is pleased we could address your concerns and present options during the service on your Honda CR-V. We appreciate your recommendation. George Matthews george.matthews@russdarrow.com

August 03, 2026

I was attended to courteously by Alicia Love my service advisor and she kept me informed about as events progressed.. More

by Olajumoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2026 -

Russ Darrow Honda responded

Thank you for your review. It’s great Alicia provided courteous service and kept you informed as your Honda was serviced. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 29, 2026

Very friendly and efficient She was very friendly and treated me and my family with the ut respect and very knowledgeable about her role More

by Pastorj
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela David
Jul 29, 2026 -

Russ Darrow Honda responded

It’s great to hear Angela treated you and your family with respect while efficiently handling your Honda Ridgeline service. Please let us know if there’s anything else we can assist you with. George Matthews george.matthews@russdarrow.com

July 28, 2026

Quick. Painless. Very thorough. I appreciated the video of my car sent by the technician highlighting the services provided More

by qmalone92
Recommend Dealer
Yes
Employees Worked With
Angela
Jul 28, 2026 -

Russ Darrow Honda responded

It’s great to hear that the service for your Accord Hybrid was quick and seamless. We’re glad the technician’s video update and thorough approach gave you a clear view of the work done. Thank you for choosing Honda service, and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 28, 2026

The service was fast and reliable. Video was very informative. Cruz was great as usual! More

by carrie.koenig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2026 -

Russ Darrow Honda responded

Thank you for trusting us with your Honda service. We’re glad it was fast and reliable and that the video overview was informative. Cruz will be delighted to hear you appreciated his help. George Matthews george.matthews@russdarrow.com