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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,140 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,141 reviews

July 23, 2026

She was amazing and quick service had a great experience Courteous friendly and accurate Helpful More

by ADRIELJADEN
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
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Jul 23, 2026 -

Russ Darrow Honda responded

It’s great to hear that Maddie was friendly, helpful, and accurate while providing quick service. Thanks for trusting us with your Honda, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

July 23, 2026

Approach me in a professional way with kind words and respect I appreciate Mr. Cruz with his professionalism More

by RAMONEMARK158
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz
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Jul 23, 2026 -

Russ Darrow Honda responded

We’re pleased to know you experienced a professional and respectful service visit for your Honda Pilot. Thank you for highlighting the courteous approach of our team. Please let us know if there’s anything else we can do for you. George Matthews george.matthews@russdarrow.com

July 23, 2026

Direct, efficient, reliable. She was detailed oriented and knowledgeable. Answered all my questions and concerns about the service I needed. More

by MATOS_LIZBETH01
Recommend Dealer
Yes
Employees Worked With
Maddie
Report | Print
Jul 23, 2026 -

Russ Darrow Honda responded

We’re glad our service team provided direct, efficient, and knowledgeable support for your Honda. Thank you for noting that all your questions and concerns were addressed clearly. Please reach out anytime you need further assistance. George Matthews george.matthews@russdarrow.com

July 22, 2026

Service department is always courteous and professional. All work, including warranty repair done properly and in timeframe specified. More

by Not.Shared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuanda McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2026 -

Russ Darrow Honda responded

It’s great to hear our service team has been courteous and professional during your visits. We appreciate your trust in our work on your Honda and meeting the timeframe for your warranty repairs. We look forward to helping you keep your Honda running smoothly on future visits. George Matthews george.matthews@russdarrow.com

July 22, 2026

Good service. Good communication. I liked the service video on my car. Also, comfortable waiting room. More

by Christin. Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2026 -

Russ Darrow Honda responded

Maddie and our team are happy to hear you experienced clear communication and appreciated the service video for your Honda Civic. We’re also pleased to know the waiting area was comfortable. Thank you for sharing your feedback. George Matthews george.matthews@russdarrow.com

July 21, 2026

It was quick and took care of evwrything necessary including replacing a cap to the tire valve, Maddie was super nice and great customer service. Great experience all around. More

by LISSAHAEUSER
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
Report | Print
Jul 22, 2026 -

Russ Darrow Honda responded

It’s great to hear you appreciated the prompt service on your Honda Pilot and the quick tire valve cap replacement. Maddie is thrilled her assistance made a positive impression. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 21, 2026

Good and quick service Edgardo was polite and efficient, happy with my service while I was there More

by maeghan.schley
Recommend Dealer
Yes
Employees Worked With
Edgardo Acosta
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Jul 21, 2026 -

Russ Darrow Honda responded

It’s great to hear our team delivered fast and courteous service for your Honda Civic. We’re glad your visit went smoothly. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 21, 2026

Great place to get in last min. Great team that helps each other out when needed More

by JEFFREYAHLBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kailah Flores-Malone
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Jul 21, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience. We’re pleased our team could accommodate your Honda CR-V on short notice. It’s wonderful to hear how well our staff supports each other to serve you. George Matthews george.matthews@russdarrow.com

July 20, 2026

Recall was completed Friendly and great communication That's all I can say at this point More

by BILL.JOHNSON.WJJ
Recommend Dealer
Yes
Report | Print
Jul 21, 2026 -

Russ Darrow Honda responded

It’s great to know the recall on your Honda Pilot went smoothly with friendly service and clear updates. Your feedback means a lot to our team. Please reach out if you need assistance down the road. George Matthews george.matthews@russdarrow.com

July 19, 2026

The process took much longer than quoted and we are now dealing with problems with the car that did not exist before bringing it into the dealership. The car won't start and needs to be towed. More

by Emily.ronzia
Recommend Dealer
No
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Jul 23, 2026 -

Russ Darrow Honda responded

Emily, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time. George Matthews george.matthews@russdarrow.com

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