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Russ Darrow Honda

Milwaukee, WI

4.6
2,739 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 2,739 reviews

April 20, 2026

good overall. - initial video update was sent to me at end of service, which is pointless. - automatic tire tread sensors said front (L) 5, (R) 5. back (L) 4, More

by Seanyenlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgardo Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgardo Acosta
Apr 21, 2026 -

Russ Darrow Honda responded

Dean, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

April 19, 2026

There were a few miscommunications, but overall my experience was great. I would buy from Russ Darrow Honda again. More

by AMELIAMIRCALLA
Recommend Dealer
Yes
Employees Worked With
Malik Merriweather
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Merriweather
Apr 19, 2026 -

Russ Darrow Honda responded

Thank you for sharing your thoughts on purchasing a used Honda Pilot. We’re glad the overall experience was great despite a few miscommunications. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

April 18, 2026

They made sure to get me everything I need in a timely manner while being respectful and answering all my questions More

by JAUKARIWATSON
Recommend Dealer
Yes
Employees Worked With
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rowley Clayborn
Apr 18, 2026 -

Russ Darrow Honda responded

Thank you for the five-star rating. It’s great to hear Rowley and our team could assist you promptly and respectfully with your used Honda Civic purchase and answer all your questions. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 16, 2026

Would have liked the Serv. Dept. Appointment maker to know about servicing. This could have saved me a trip in to the Serv. Dept. as the warning light could not be addressed if More

by DBUESCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2026 -

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

April 15, 2026

They went above and beyond to find the vehicle I wanted and got it shipped for me from Illinois. More

by TIMDSCHMITZ
Recommend Dealer
Yes
Employees Worked With
Lesia Matthis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesia Matthis
Apr 15, 2026 -

Russ Darrow Honda responded

Lesia and our team are delighted we could locate the Honda you were seeking and arrange its shipment from Illinois. It’s rewarding to know our efforts stood out during your purchase. Thank you for your five-star feedback. George Matthews george.matthews@russdarrow.com

April 15, 2026

Clean, friendly, polite, Lesnar and Josh were nice to work with. ?? We love our new honda. More

by juliareiland
Recommend Dealer
Yes
Employees Worked With
Lesia Matthis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesia Matthis
Apr 15, 2026 -

Russ Darrow Honda responded

Thank you for highlighting our clean, polite, and friendly atmosphere. We’re thrilled you’re enjoying your new Honda Accord Hybrid. George Matthews george.matthews@russdarrow.com

April 14, 2026

Lesia made the whole process easy breezy, she's great to work with. She came through for me a few years ago and she did it again this time! No doubt I'll be back again in a few years. I was in and out in an More

by drawthosestars
Recommend Dealer
Yes
Employees Worked With
Lesia Matthis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesia Matthis
Apr 14, 2026 -

Russ Darrow Honda responded

It’s fantastic Lesia could make the process smooth again. Congratulations on your new Honda Civic and thanks for noting the quick turnaround. We look forward to helping when you’re ready for your next visit. George Matthews george.matthews@russdarrow.com

April 14, 2026

Service was good except the back window was down when they washed the car. I didn't notice until I got home and the back floor was all wet More

by Laquitapickett
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
Apr 15, 2026 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

April 14, 2026

Very easy dealership to work with, especially with salesperson Chris Stoflet and Finance Manager Gerald Johnson More

by maresj2059
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Stoflet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2026 -

Russ Darrow Honda responded

We’re thrilled Christopher and Gerald made your new Honda CR-V purchase so smooth. Congratulations on your CR-V and thank you for sharing your experience. We look forward to helping you again when the time comes. George Matthews george.matthews@russdarrow.com

April 13, 2026

Very kind, patient, works with you to make sure you get what you want. He was very kind, patient and he works with people to make sure they leave with what they wanted! More

by nakyia.jones414
Recommend Dealer
Yes
Employees Worked With
Derrick
Apr 14, 2026 -

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that Derrick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com