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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,130 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,130 reviews

July 07, 2026

Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect. More

by LLAMA4TWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Krause
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Jul 07, 2026 -

Russ Darrow Honda responded

We appreciate you sharing your thoughts about our Honda service. We’re pleased our team kept you informed on completion timing and guided you through each recommendation. It’s great to know you felt respected throughout your visit. George Matthews george.matthews@russdarrow.com

July 07, 2026

Service writer did great as well as the mechanic. Scott works well with Maddie. No appointment and I still got prompt service. More

by Daniel.Murdock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
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Jul 07, 2026 -

Russ Darrow Honda responded

We’re delighted Maddie and our service team could get your Honda Accord looked after so promptly without an appointment. Thanks for sharing your experience, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

July 06, 2026

Dealership repairs are expensive but the finance payments and shuttle/ride availability options are really nice; a lot of other auto shops don't offer this. Over the course of 12 years the customer service h More

by vr8517
Recommend Dealer
Yes
Employees Worked With
Rachel
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Jul 08, 2026 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rachel and our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

July 06, 2026

Best service experience I ever had at a dealer. My service adviser Ed was fantastic, thorough and extremely knowledgeable. More

by Opa2jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgardo Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2026 -

Russ Darrow Honda responded

Thank you for sharing these kind words. We’re delighted that Edgardo’s thorough expertise made your Honda Accord service so outstanding. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 06, 2026

Welcoming Clean Quick Friendly Honda was easy to schedule my service for my accord Thank you More

by Justinelock
Recommend Dealer
Yes
Employees Worked With
Alicia
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Jul 06, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience. We’re pleased it was easy to schedule service for your Accord and that our facility felt welcoming, clean, and efficient. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 06, 2026

Dakota did an excellent job with the car sale. Angela and Sam are very helpful in the service area as well. More

by BWQ220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2026 -

Russ Darrow Honda responded

We are delighted you enjoyed the purchase of your Honda and gave us a five-star rating. Angela is glad her service assistance for your Honda CR-V met your expectations. We appreciate your trust and look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

July 04, 2026

Was good. Told me to wait, so was ??done on x. Glad for the warranty. More

by janafreespirit28!
Recommend Dealer
Yes
Employees Worked With
Maddie
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Jul 04, 2026 -

Russ Darrow Honda responded

Thank you for sharing your feedback on your Accord Hybrid service. We’re glad our team could complete the work promptly while you waited and that the warranty provided peace of mind. We appreciate your trust and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 03, 2026

It was quick and painless! The team was exceptional and they were very detail oriented More

by adam.j.willis13
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
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Jul 03, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience after the service on your Honda Odyssey. We’re glad Maddie and the rest of the team could carry out your service quickly while paying close attention to every detail. Should you need anything else, please reach out to us. George Matthews george.matthews@russdarrow.com

July 03, 2026

Quick, efficient, and knowledgeable Service is better than my local dealership. 20min hike , but worth it More

by B
Recommend Dealer
Yes
Employees Worked With
Maddie
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Jul 03, 2026 -

Russ Darrow Honda responded

It’s fantastic to know that our Honda service team provided swift and expert service for your CR-V. We’re glad the 20-minute drive felt worthwhile and we look forward to serving you again. George Matthews george.matthews@russdarrow.com

July 03, 2026

Very friendly customer service representative added car wash to my order. I asked about car wash and she had already taken care of that. She kept me informed on progress of my car. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience with Alicia. We’re glad she anticipated your car wash request and kept you updated on your Honda’s progress. We appreciate your five-star rating and look forward to serving you again. George Matthews george.matthews@russdarrow.com

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