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Russ Darrow Kia of Madison

Madison, WI

4.3
743 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 743 reviews

May 25, 2025

Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none. More

by KEVINRHILL1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

May 22, 2025

I wish when there running more then a hour behind that they could tell you when you get there . More

by BRADWEINKE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Russ Darrow Kia of Madison responded

Brad, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Drake Lallas drake.lallas@russdarrow.com

May 20, 2025

The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. Th More

by SGELD301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisors.
May 20, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

May 18, 2025

I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership More

by SHANNON504PRESTON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

May 17, 2025

Very efficient and time consuming. Got done in a timely manner. Had play room and vending machines. More

by BROOKEBRIDGES21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

May 17, 2025

My wife and I had a wonderful experience leasing a new 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorou More

by JASONCAMPBELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Kia of Madison responded

Hello Jason: Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

May 16, 2025

Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience. More

by UNKNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

May 16, 2025

Everything about the service went very well. The person that helped me was very courteous and kept me posted on what was happening. More

by RICHARDCWACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 17, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

May 16, 2025

Great attention to me as a customer and for care of my car. He is the most professional person in service and if possible I will only work with him. More

by Dt.
Recommend Dealer
Yes
Employees Worked With
Joe
May 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

May 15, 2025

Antonio is awesome! ! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short More

by Logan O
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

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