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Russ Darrow Kia of Madison
Madison, WI
726 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 726 reviews
May 06, 2025
Went for service and was told it would take 2-3 hours. I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sa I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sales desk (not service desk) rolled his eyes at me when I asked for the car wash I was promised. More
by Atherdina
Employees Worked With
Don't remember. The issue wasn't the people, for the most part, it was the time. I was told the service would take 2-3 hours. I was there over 5 hours and there weren't any out of the ordinary issues. The crew was just understaffed.
May 05, 2025
Eric provided the quickest service I have ever had at this dealership. He did not try to pressure me into anything other than the oil change I was there to get. this dealership. He did not try to pressure me into anything other than the oil change I was there to get. More
by samjonelson
May 05, 2025
Eric in service was amazing! Extremely helpful and made a stressful process easy. Highly recommend. Extremely helpful and made a stressful process easy. Highly recommend. More
by TellyKelly
Verified CustomerEmployees Worked With
May 02, 2025
As usual, the personnel were highly professional and my car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come to Darrow even though it is a longer drive from my home. More
by KLEKAMPMARK
Employees Worked With
Joe
May 01, 2025
He listened to what we wanted We liked everyone we worked with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? More
by BLRSASTONE
Employees Worked With
Jonathon
May 01, 2025
Look. As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and attentive. More
by Billwindels
April 30, 2025
I’m new to this dealership and we started out with a couple hiccups and Jess rectified everything with solutions while also going over and above! Thank you Jess, Cherie Maxwell couple hiccups and Jess rectified everything with solutions while also going over and above! Thank you Jess, Cherie Maxwell More
by chermax23
Employees Worked With
April 30, 2025
The service writer was very friendly and explained everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue. everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue. More
by ranover3
Employees Worked With
April 29, 2025
Great experience overall! My wife and I had a great experience buying a vehicle with Russ Darrow in Madison. The staff was easy to work with. My wife and I had a great experience buying a vehicle with Russ Darrow in Madison. The staff was easy to work with. More
by BLAKE.VANASTEN
April 25, 2025
Our salesman was very knowledgeable and answered all our questions, helping us find the right vehicle for us. When it came to signing paperwork, they were overly persistent when trying to sell their extende questions, helping us find the right vehicle for us. When it came to signing paperwork, they were overly persistent when trying to sell their extended warranty and would almost not take no for an answer. More
by TNTHIMM
