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Russ Darrow Kia of Madison

Madison, WI

4.4
772 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 772 reviews

July 22, 2025

Great experience from start to finish! Matt was extremely helpful and had great communication throughout the whole process! More

by meaghan.mccracken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Kia of Madison responded

Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com

July 21, 2025

Great experience coming in 2 times and working with Antonio Lopez! It was a great to drive several cars and he was extremely patient and willing to answer all questions! More

by Cole Booth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Kia of Madison responded

Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com

July 21, 2025

We worked with Antonio Lopez and he was extremely nice, great to work with, and efficient! More

by Gabimella7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

July 20, 2025

If it wasn’t the finance person trying hard to sell insurance, it would be a good experience. More

by Donut
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zackery Glynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com

July 10, 2025

Matt and Anthony were great to work with! Even stayed an hour past close to finish up the sale. Much appreciated Matt and Anthony!!! More

by smkrueger21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

July 09, 2025

I had a great experience leasing a new 2025 Kia Telluride with Michael Krumm. I came in knowing exactly what I wanted and asked for a quick, no-hassle process. Michael was responsive, professional, and perso More

by imatter2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Krumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

July 01, 2025

This dealership is the best, I went to Janesville Kia and the salesman didn’t know hardly anything about the Kia K5 and wasn’t honest about the price. If you want honest people, you need to go to Russ Darrow More

by wolfmanjt70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Montgomery
Jul 01, 2025 -

Russ Darrow Kia of Madison responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Drake Lallas drake.lallas@russdarrow.com

June 28, 2025

The team of Drake, Jonathan, and Michael pulled out the stops and located me a vehicle which I was seeking. Their dedication to ship a vehicle from another location to allow me to view it on a short demand More

by eholewinski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

June 19, 2025

Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything More

by LOTSE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy Fancher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 14, 2025

These guys stepped in when a different, unrelated Kia dealership dropped the ball. The Russ Darrow team was incredible and got us taken care of with knowledge, professionalism, and even fun. Great crew a More

by JAMES.QUATTROMANI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Russ Darrow Kia of Madison responded

Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com

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