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Russ Darrow Kia of Madison
Madison, WI
743 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 743 reviews
May 25, 2025
Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none. accommodating me in everyday possible. His communication was second to none. More
by KEVINRHILL1981
Verified CustomerEmployees Worked With
May 22, 2025
I wish when there running more then a hour behind that they could tell you when you get there . they could tell you when you get there . More
by BRADWEINKE4
May 20, 2025
The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. Th The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. The work took a bit longer than I’d expected as we thought it’d be about 1 hour and it was more like 2. They recently hired a gal who worked as a service advisor at Rosen where I was going before, and she was always very cordial and helpful there. I’m glad to see RDK pulled her over to join the team. You got a good one! More
by SGELD301
May 18, 2025
I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership all made me feel welcomed and comfortable. I will recommend this dealership More
by SHANNON504PRESTON
May 17, 2025
Very efficient and time consuming. Got done in a timely manner. Had play room and vending machines. Got done in a timely manner. Had play room and vending machines. More
by BROOKEBRIDGES21
Employees Worked With
May 17, 2025
My wife and I had a wonderful experience leasing a new 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorou 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorough, knowledgeable, patient, and very pleasant to work with. 10/10 The one critique I have about the process is that Ross Darrow automatically added the Zilon and diamond extra packages raising the price of the vehicle by $2000. There was apparently no way to opt out of those. Overall, very happy with our experience. More
by JASONCAMPBELL
May 16, 2025
Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience. People are always friendly service is fast and it's always been a pleasant experience. More
by UNKNOW
Employees Worked With
May 15, 2025
Antonio is awesome! ! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short ! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short amount of time. If you’re looking for someone to look out for you, he’s the guy! More
by Logan O
