Russ Darrow Kia of Madison

I came in to see about an issue with gears getting stuck and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was havin and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was having, and the $3000 dollar repair didn’t fix the issue I brought my car in for. I was assured the car drove fine, but within 48 hours it was the same as before. I have called over multiple days and left messages with the dealer, but haven’t received any response. More

They need to know more about phev's. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in. More

I came in for express service and Eric was able to get me right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service. right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service. More

The staff are terrific at Russ Darrow Kia, they are patient and provide timely professional assistance! patient and provide timely professional assistance! More

Went for service and was told it would take 2-3 hours. I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sa I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sales desk (not service desk) rolled his eyes at me when I asked for the car wash I was promised. More

Eric provided the quickest service I have ever had at this dealership. He did not try to pressure me into anything other than the oil change I was there to get. this dealership. He did not try to pressure me into anything other than the oil change I was there to get. More

Eric in service was amazing! Extremely helpful and made a stressful process easy. Highly recommend. Extremely helpful and made a stressful process easy. Highly recommend. More

As usual, the personnel were highly professional and my car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come to Darrow even though it is a longer drive from my home. More

He listened to what we wanted We liked everyone we worked with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? More

Look. As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and attentive. More