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Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.3
761 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 761 reviews

June 09, 2025

They got the work done on time and as they promised. Very happy with service. More

by KRISTIEHANSEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2025

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

June 04, 2025

The service was completed timely and of high quality. Service advisor Joe was friendly and informative. More

by T. Henry
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

Russ Darrow staff, Matt, Andrew and Devon, were great to work with. They were very helpful, knowledgeable and treated me fairly. More

by JANROCKWELL77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Johnson
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Jun 03, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

He’s friendly and informative and intelligent. I love my new Kia Sportage Hybrid! I hope to see more of Eric in the future. More

by AIRTRAFFIC90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krumm
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Jun 03, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

Freddy was extremely helpful. He listened to all my questions and answered them thoroughly. He was very knowledgeable. More

by K.MOUCHA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Russ Darrow Kia of Madison responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

It was fine so stop asking me to rate the visit. I've answered this twice already! More

by Csbehnke
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pieper
Report | Print
Jun 03, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

We have been trying to get a refund for a rental and it has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassidy Fancher
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Russ Darrow Kia of Madison responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

Great service! I was very happy with the purchasing process. I recommend it to anyone. More

by SJPILEWSKI
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Johnson
Report | Print
Jun 02, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

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