Russ Darrow Kia of Madison

I appreciated the individuals we worked with and the questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we had gotten to the financial person. It would have been good to know the cost sooner. We still bought it so it worked out. We did end up noticing a potential issue with the car after getting it off the lot. More

10/10 on customer service. Antonio was great and was very helpful throughout the whole vehicle transaction. Antonio was great and was very helpful throughout the whole vehicle transaction. More

He was kind and easy to work with. Recommend him to others. Thank you, Antonio. Recommend him to others. Thank you, Antonio. More

If there is any reliable cars around, I recommend this dealership to find the right one for you dealership to find the right one for you More

Mike Krumm and Devon Montgomery are amazing to work with. Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and ma Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and made sure to fit me with the best possible fit based my budget. Devon was also great as he came in and said this is what we are looking at based on what you can pay are you comfortable with this before we proceed. They make your buying experience seamless. Thank you, both! I appreciate the honesty and the fact that you both actually listened to me and made the entire process amazing? More

Excelente servicio, amabilidad, eficiencia. Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias More

Michael Krumm helped me find exactly what I was looking for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working with him. More

Had a great experience here! Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took th Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took the time to answer all of my questions. Highly recommend! More

I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons. More

Zach was straight forward and great to work with. He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehic He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehicle from this dealer and I enjoy the experience there. More