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Russ Darrow Kia of Madison
Madison, WI
867 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 867 reviews
August 24, 2024
The dealership had a $399 special so we went there. The special was per axle and didn't include replacement rotors if needed, and of course they were. So we shelled out the $1000+ for repairs and went The special was per axle and didn't include replacement rotors if needed, and of course they were. So we shelled out the $1000+ for repairs and went on out way with brakes that no longer made noise and made the car stop. Two days later were heading down to Stoughton when we heard a clunking sound from the rear end, when I came to the exit the brake pedal went down much further than usual but recovered on the second push and acted as it should. Once we parked we looked under the car and noticed something on the driver's side rear wheel was hanging down lower than on the other side. I moved the car to better location in the back of the parking lot and crawled under, as much as could and found a bolt that held the caliper assembly was missing and that was hitting the inside of the wheel rim. We stopped at a local shop which was just a couple blocks away where they fixed problem, the issue which was just a missing bolt. They surmised that the dealer had just finger tightened it and it had vibrated off in the (maybe) an hours driving time. We immediately drove to the dealer and went to the service desk and asked to see the service manager, who was of course in a meeting. I think they got off cheap. If we had gotten into any sort of accident they would have lost tens of thousands minimum and if there had been injuries or death(s) it could have been millions. They did not offer to check the other brakes. More
by ktnash
Employees Worked With
don't know
May 16, 2024
Gave great service and helped us get into a new car with the payment we wanted. the payment we wanted. More
by Tammygiddings
May 07, 2024
Sales guy war great. Thank you so much. Could have been a faster process though, since we were paying cash. Thank you so much. Could have been a faster process though, since we were paying cash. More
by Kalist
April 08, 2024
Dealership was good but the service from Fredy Rangel was exceptional ! We left with the exact vehicle our daughter wanted ! exceptional ! We left with the exact vehicle our daughter wanted ! More
by Arthur Morgan
Employees Worked With
March 16, 2024
Johnathan was great to work with. Finance takes way to long. Love the car. Fifteen Finance takes way to long. Love the car. Fifteen More
by Mark.mm5896hogo
March 16, 2024
Antonio was very easy to work with and great with addressing my questions and concerns. addressing my questions and concerns. More
by emmittjoslin1
March 11, 2024
Attentive sales/ finance staff. Easy to negotiate with. Dealership building was clean . Lots of options to choose from. Easy to negotiate with. Dealership building was clean . Lots of options to choose from. More
by deb
March 02, 2024
Salesman Zackery G. was amazing. His patience was key to the sale. He didn’t fold under pressure with the my daughter having her first car. Really appreciate Zack for he was amazing. His patience was key to the sale. He didn’t fold under pressure with the my daughter having her first car. Really appreciate Zack for helping with the sale, and giving my daughter her first experience of how dealerships work. Thanks for everything! More
by Muldrow.michael
Employees Worked With
February 18, 2024
This Dealer is Highly Recommended, they cared enough and took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood th took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood the situation I was in, Mr. Zack walked me around and helped me pick out the perfect vehicle for the budget I had to work with, the entire team all went above and beyond to make things work. If you need a vehicle either new or used, I recommend going to this dealer, you can't go wrong. More
by w4dmd
Employees Worked With
Other Employees :
Christopher Bonner
February 15, 2024
Highly Recommend @MICHAEL KRUMM of Madison WISCONSIN. Great job very Patient people..They will work there Best ..And All OF THEM GO OUT OF THERE WAY..👍 Great job very Patient people..They will work there Best ..And All OF THEM GO OUT OF THERE WAY..👍 More
by blttetting
