Russ Darrow Kia of Madison

Steve is incredibly knowledgeable and kind, down-to-earth and patient. He worked with me on trading in my old car for a new one and it was fate how it all came together! When I first came into Russ Darrow Ki and patient. He worked with me on trading in my old car for a new one and it was fate how it all came together! When I first came into Russ Darrow Kia for service on my old vehicle, Steve was the first person to introduce himself to me and made me feel very confident in how he can help if I want to get rid of my old vehicle. Well, two months later I was back with more issues (unrelated to the initial problem they resolved) and Steve was highly recommended by the service manager Joe (who is also incredible) to work with him. Steve handled my situation with care and transparency, and I wasn't in the best situation financially, but Steve informed me not to worry that his manager can make the impossible possible and so they have! I traded in my old beat up 2017 kia and drove off in a new 2022 Kia GT with little money down and their unwavering support. I highly recommend working with Steve when you come to Russ Darrow Kia. He's smart, humble, and really loves what he does and is honest but he doesn't quit and because of that I was able to finally have a safe car to drive moving forward. More

We had a truly exceptional experience working with Lorenzo Natera! Top of the line customer service. He was not only knowledgeable— he demonstrated integrity, thoughtfulness, and intentionality with o Lorenzo Natera! Top of the line customer service. He was not only knowledgeable— he demonstrated integrity, thoughtfulness, and intentionality with our desires and questions. He made the experience stress-free and enjoyable! More

My salesperson, Steve Young was very good and I highly recommend him. The reason for 4 stars, trying to sell me an extended warranty and the gentleman had a hard time taking no for an answer. recommend him. The reason for 4 stars, trying to sell me an extended warranty and the gentleman had a hard time taking no for an answer. More

Steve Young was our salesperson. He was incredibly knowledgeable and well-informed about all the various features of the vehicles, including how different trim levels varied with the He was incredibly knowledgeable and well-informed about all the various features of the vehicles, including how different trim levels varied with their features, etc. He was helpful without being pushy, incredibly patient with us (we had brought our kids along, too... didn't seem to bother him at all!) as we figured out what would be the best vehicle for our family. If you want great service, you should ask for Steve! More

Great experience working with Steve young guy working hard great manger Alex and devon , bought a brand new 2027 telluride hard great manger Alex and devon , bought a brand new 2027 telluride More

Sale staff is knowledgeable and eager to help. Worked with us to find the right vehicle that fit our needs and budget. Worked with us to find the right vehicle that fit our needs and budget. More

Our salesperson, Eric, was amazing from start to finish. We stopped in without an appointment just to test drive a Kia Telluride and ended up purchasing one the same day. Eric was welcoming, knowledgeable, We stopped in without an appointment just to test drive a Kia Telluride and ended up purchasing one the same day. Eric was welcoming, knowledgeable, and made the entire process smooth and stress-free. We would highly recommend Eric and Russ Darrow Kia of Madison. More

Russ Darrow of Kia Madison was wonderful on helping us choose and buy our new car. Everyone was very respectful and professional. choose and buy our new car. Everyone was very respectful and professional. More

Very appreciative. Tony Takov and the financial crew got me what i needed. Great service. Tony Takov and the financial crew got me what i needed. Great service. More

Exceptional experience! Traded in a Seltos for a larger Sportage. Great experience. Steve Young made it easy and listened well! He made sure I was completely satisfied w Traded in a Seltos for a larger Sportage. Great experience. Steve Young made it easy and listened well! He made sure I was completely satisfied with my experience and my purchase. Highly recommended! More