Russ Darrow Kia of Waukesha

Dennis was very helpful in helping find the right car in the right budget. I love the car and it’s the perfect fit for me! the right budget. I love the car and it’s the perfect fit for me! More

Wally was very patient and helpful in explaining the details of the car & listening to my concerns. Honest & forthcoming throughout the entire process. Hoping the service area responds the same. details of the car & listening to my concerns. Honest & forthcoming throughout the entire process. Hoping the service area responds the same. More

Jordan was very personable and if she didn't know the answer to our questions she found the right person to provide us with the answer. answer to our questions she found the right person to provide us with the answer. More

Freddie was very professional and answered all of our questions and concerns. He went over and above with his empathy for any preceived problems we might encounter in the future. He is an asset to your c questions and concerns. He went over and above with his empathy for any preceived problems we might encounter in the future. He is an asset to your company and should be a valued employee. More

Quick & Easy to Work With I walked into the dealership at 7:40pm on a Wednesday night and drove away with a car at 9:40pm (yes they close at 9pm). Test drive, financial option I walked into the dealership at 7:40pm on a Wednesday night and drove away with a car at 9:40pm (yes they close at 9pm). Test drive, financial options and purchase - done. They were not even expecting me! Very friendly sales person (Jordan), sales manager (Rebecca) and finance manager (Keegan). Thank you!! More

Lied to about a warranty issue I bought a new 2017 Grand Caravan from Dennis Cardinal, that's where the good news ends. 3 years later the paint on the hood is bubbling from the insi I bought a new 2017 Grand Caravan from Dennis Cardinal, that's where the good news ends. 3 years later the paint on the hood is bubbling from the inside out. I wish I would have written down the name of the person I spoke to. I was told because of the salt and brine on the roads in WI the warranty was voided and there's nothing Russ Darrow Kia could do t help. I called Lynch body shop in Burlington, (3 times farther from my house), I was told it's a common problem. Just stop in, they will take a couple pix, send them to Dodge. Usually about a week they will have a new hood. Drop it off over night, pick it up the next day. I didn't even buy the van from them. More

Freddie was very helpful. The service he provided was just what we were looking for. Overall I loved that we were not offered other services. This was our 2nd time getting a vehicle from a bigger dealers just what we were looking for. Overall I loved that we were not offered other services. This was our 2nd time getting a vehicle from a bigger dealership and have to say, you are number one on my list. I will be coming back in the future. Definitely a five star. Can’t forget the cashier, shout out to you too. More

Freddie Pate was a very helpful person threw this entire process. Freddie pate really needs to b employee of the month or celebrated on how he deals with customers he always stayed relaxed and calm even whe process. Freddie pate really needs to b employee of the month or celebrated on how he deals with customers he always stayed relaxed and calm even when i knew he started to see me get upset and he was there from beginning to the very end. Didnt like the fact of waiting the 2days but i guess things happen sometimes. At the end i wasn't offered anything for my time being there such as free oil changes or anything for the wait. At the end im thankful and greatful to God for the the entire team that was there. God Bless! P.s Thank you so much Mr.Freddie Pate keep up the good work! More

Great experience today, very polite. One of the staff members, Jon, remembered my husband and I and asked how we were doing. Very professional and overall good experience today. members, Jon, remembered my husband and I and asked how we were doing. Very professional and overall good experience today. More

excellent went out of there way to make the deal work as i wanted. salesman, gregg kasper treated me as an old friend. thank you pleased went out of there way to make the deal work as i wanted. salesman, gregg kasper treated me as an old friend. thank you pleased More