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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,206 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 1,206 reviews

February 19, 2026

everything was explained in advance. No additional charges were added. Satisfied with the service I received. More

by JANE PEACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Russ Darrow Toyota of West Bend responded

Jeremiah is pleased everything was outlined ahead of time and that no extra fees were added. We’re glad you’re satisfied with the service on your Toyota RAV4. Mitchell Darrow mitchell.darrow@russdarrow.com

February 17, 2026

My dealership experience was amazing, staff was incredible and described everything as it was happening in real time. The dealership building was incredibly clean. I'd recommend someone to come and More

by cooke3161
Recommend Dealer
Yes
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Feb 18, 2026 -

Russ Darrow Toyota of West Bend responded

We’re delighted your Dodge Avenger service went smoothly and our team kept you informed every step of the way. It’s great to hear the facility’s cleanliness stood out. Thank you for recommending us to others. Mitchell Darrow mitchell.darrow@russdarrow.com

February 17, 2026

Was very helpful when my local shop in Neenah wouldn't Took very good care of me More

by Jsargentrealtor
Recommend Dealer
Yes
Employees Worked With
Seth
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Feb 17, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for the five-star rating. We’re glad our service team could step in when your local shop couldn’t and take great care of your Toyota 4Runner. Safe travels until next time. Mitchell Darrow mitchell.darrow@russdarrow.com

February 17, 2026

I will go back to this dealership. They are very helpful and wanted to solve the problem with my vehicle. Keith was very helpful and described what the problem could be .Thank you More

by Julieawolfram
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Mcginnis
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Feb 17, 2026 -

Russ Darrow Toyota of West Bend responded

It’s wonderful to hear you’ll be returning for service. Keith was glad to explain the potential issue with your Toyota Camry and help find a solution. We look forward to caring for your vehicle again. Mitchell Darrow mitchell.darrow@russdarrow.com

February 14, 2026

All employees were very kind and knowledgeable. There was no excessive pressure to purchase a vehicle which was appreciated. Shout-out to Brandon, he was great throughout the entire process. More

by vicksvapor77
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Luckiesh
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Feb 14, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for highlighting our team’s friendly and knowledgeable approach during your used Toyota Corolla Cross purchase. We’re glad you felt comfortable without any pressure and will share your kind words with the team. Enjoy every mile! Mitchell Darrow mitchell.darrow@russdarrow.com

February 12, 2026

I had an 11 am appt for tire rotation,I asked if they could check tire sensor light issue also. I was told id have to leave my car,as itd take a couple hours. More

by cj_wissmann
Recommend Dealer
No
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Feb 16, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

Feb 16, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

February 11, 2026

Mark nd Matt were great. The only issue was they are understaffed during the week and made for a very long day. Other than that the customer service was great and being short More

by omahacoastie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark and Matt met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 11, 2026

took truck in because there was a rattling and they said they fixed it and its still rattling. also my remote starter isnt working and instead of fixing it they went on and on about paying for an app More

by pastamike71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEREMIAH PFLUGER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

Feb 15, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2026

The agreed upon rates and pricing were changed while doing paperwork without notice or discussion. The salesman took the key to my car without permission. More

by vanstonedw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Noah Luckiesh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan something
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Feb 14, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

Feb 14, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

February 05, 2026

Welcoming, thoughtful staff who try very hard to get to the bottom of the problem! This is where we always go with my vehicle! More

by kimgresenz
Recommend Dealer
Yes
Employees Worked With
Seth
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Feb 05, 2026 -

Russ Darrow Toyota of West Bend responded

We’re glad you found our staff welcoming and dedicated to resolving your vehicle’s issue. Thank you for trusting our team with your Toyota over the years. We look forward to assisting you again whenever you need us.

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