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Russ Darrow Toyota of West Bend
West Bend, WI
948 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 948 reviews
October 15, 2019
Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly people throughout. Thanks. More
by Johnno
Employees Worked With
October 14, 2019
Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More
by FishTaco
October 08, 2019
Excellent. Painless Excllent. Very friendly. Easy to work with. Quick in and.out. Knowledgeable staff. I will buy from this dealership in the future. like my truck. Excllent. Very friendly. Easy to work with. Quick in and.out. Knowledgeable staff. I will buy from this dealership in the future. like my truck. More
by Tim
Employees Worked With
Kayla Gagliano, Jim Dunker
September 26, 2019
Great!!! We have gotten our last two vehicles from them and they are so helpful and nice. We plan on going back if we ever need. We have gotten our last two vehicles from them and they are so helpful and nice. We plan on going back if we ever need. More
by Sllucas
Employees Worked With
September 20, 2019
New suv We met with Danny originally who introduced us to Jim. They were very friendly, straight forward, and very helpful with all points of interest. Once p We met with Danny originally who introduced us to Jim. They were very friendly, straight forward, and very helpful with all points of interest. Once paperwork was done with the vehicle , Iim walked us through lots of options inside the vehicle explaining everything. We spent 3 hours there on second day and he was very patient with all questions we had. More
by RAV4 owners
September 17, 2019
EXELLENT EXPERIENCE Mike and Mark were great to work with. They made the experience easy, hastle free, and one that I will tell others about. Great people to have worked Mike and Mark were great to work with. They made the experience easy, hastle free, and one that I will tell others about. Great people to have worked with. More
by May
September 16, 2019
Russ Darrow West Bend Very fair trade in offer, very friendly staff. Clean, modern showroom. Excellent service! Went there knowing what I wanted and how much I would pay. A Very fair trade in offer, very friendly staff. Clean, modern showroom. Excellent service! Went there knowing what I wanted and how much I would pay. Also knew what I wanted for my trade in and I was very happy with both! More
by Jay
September 14, 2019
Great Experience Jim was great and a pleasure to work with. Test drove about 6 vehicles at 3 different dealerships before finding Jim and our Rav 4. Thanks Jim for mak Jim was great and a pleasure to work with. Test drove about 6 vehicles at 3 different dealerships before finding Jim and our Rav 4. Thanks Jim for making our purchase seamless! We’d give ya 10 stars if we could buddy!!! More
by 2017 Rav 4
Employees Worked With
Jim Dunker
September 13, 2019
Great experience! Both of the Matts were great to work with! They had my confidence from the moment I walked in the door. They made the process of buying a car super Both of the Matts were great to work with! They had my confidence from the moment I walked in the door. They made the process of buying a car super easy! More
by Mary Jo
September 09, 2019
Service They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group More
by Abohn
Employees Worked With
Daniel Rouse
