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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
346 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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346 Reviews of Russ Darrow Toyota of West Bend - Service Center
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July 02, 2025
Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i ma Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i made online. Later, i received another text reminder for the non-existent appt.. More
by averbonmosgaller
Verified CustomerEmployees Worked With
July 02, 2025
My first visit to this dealership, and I was impressed with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to this dealership. More
by CJ
July 02, 2025
They did a great job of diagnosing what was wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. More
by Sandy_grace451
Employees Worked With
June 30, 2025
They are very friendly and accommodating. We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were d We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were done about 15 minutes from scheduled time. Bring from out of town, appreciated the hospitality. More
by LROETHLE
Employees Worked With
June 30, 2025
They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous. efficiently. I used the taxi service and the gentleman was courteous. More
by brnmc1985
June 29, 2025
Ryan is nice. He’s very helpful. It’s just too bad. He never recognizes me for the few times that I’ve dealt with him. He’s very helpful. It’s just too bad. He never recognizes me for the few times that I’ve dealt with him. More
by 4mserdan
Employees Worked With
June 29, 2025
I actually had Seth mostly and he was WONDERFUL I was stressed and he was respectful and helpful. I will return for any upcoming work in the future stressed and he was respectful and helpful. I will return for any upcoming work in the future More
by judy.bauer
June 27, 2025
The level of service is unmatched! This is only my second time here, yet they treat me as if I've been coming here for years. This is only my second time here, yet they treat me as if I've been coming here for years. More
by hdearthwalker
Employees Worked With
June 26, 2025
Very professional and quick! I love the new feature of watching my vehicle being worked on! I love the new feature of watching my vehicle being worked on! More
by MC
Employees Worked With
June 26, 2025
Good people skills and able to handle the job efficiently and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. More
by thiesm28
