Russ Darrow Toyota of West Bend - Service Center

Made an appointment weeks in advance and still waited 2 hours and 30 minutes for an oil change and tire rotation. I will be taking my vehicle to another dealership for all future maintenance. hours and 30 minutes for an oil change and tire rotation. I will be taking my vehicle to another dealership for all future maintenance. More

Great service from the front desk employees as well as the mechanics. Plain and simple explanations for customers. the mechanics. Plain and simple explanations for customers. More

Rob, Ryan, Nick, and Abbie were all very friendly and professional! I'll definitely be back! professional! I'll definitely be back! More

Service reps and everyone I met was friendly and helpful. The work was done before promised. I miss the cleanup/carwash I use to get at Bergstrom in Oshkosh! The work was done before promised. I miss the cleanup/carwash I use to get at Bergstrom in Oshkosh! More

Everyone here is extremely nice and very knowledgeable. They all know what they are doing and every visit runs smoothly. They all know what they are doing and every visit runs smoothly. More

Very helpful and got me taken care without any issues. Kept me updated throughout the process Kept me updated throughout the process More

Clean facility. Service advisor was professional and thorough while service was performed on a recall for a battery holder. Service advisor was professional and thorough while service was performed on a recall for a battery holder. More

I feel you bend over backwards trying to make things correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the way it is. We’re not stupid but we did not grow up w all this tech stuff. Thanks again to everyone of you!! More

Lack of transparency with my service. Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, di Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, didn’t confirm whether or not the recall would be solved by that time. Had I known, I would have rescheduled dropping off the rental for the following morning and not rushed down that evening. Concierge service from dealership to downtown / enterprise rental was very convenient and a very kind driver (saving grace from this experience). I get that credit card service fees are now close to come practice, though I would suggest still mentioning this to guests, especially when there’s more than 24hrs needed for service. More

I have been coming to the dealership since it was on South Main. Always good service & communication. South Main. Always good service & communication. More