Russ Darrow Toyota of West Bend - Service Center

Lack of transparency with my service. Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, di Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, didn’t confirm whether or not the recall would be solved by that time. Had I known, I would have rescheduled dropping off the rental for the following morning and not rushed down that evening. Concierge service from dealership to downtown / enterprise rental was very convenient and a very kind driver (saving grace from this experience). I get that credit card service fees are now close to come practice, though I would suggest still mentioning this to guests, especially when there’s more than 24hrs needed for service. More

I have been coming to the dealership since it was on South Main. Always good service & communication. South Main. Always good service & communication. More

Everyone here is extremely nice and very knowledgeable. They all know what they are doing and every visit runs smoothly. They all know what they are doing and every visit runs smoothly. More

Very helpful and got me taken care without any issues. Kept me updated throughout the process Kept me updated throughout the process More

Clean facility. Service advisor was professional and thorough while service was performed on a recall for a battery holder. Service advisor was professional and thorough while service was performed on a recall for a battery holder. More

I feel you bend over backwards trying to make things correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the way it is. We’re not stupid but we did not grow up w all this tech stuff. Thanks again to everyone of you!! More

Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More

Very friendly and explained what needed to be done or what gets done next on my Rav 4 what gets done next on my Rav 4 More

Schedule appointment for a recall issue Jeremiah was very professional and prompt. The time he told fir appointment was accurate and everything went smoothly. professional and prompt. The time he told fir appointment was accurate and everything went smoothly. More

No complaints about service. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. More