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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
314 Reviews

314 Reviews of Russ Darrow Toyota of West Bend - Service Center

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April 01, 2025

We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping fo More

by rtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2025

Great customer service. The quality of work done on my vehicles has always been excellent. More

by jusch28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

March 29, 2025

The employees are amazing and super friendly to work with. I love the idea of the tracker. More

by TAMMY kersten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

March 29, 2025

The dealership and its employees are amazing! However Toyota’s answers to what is wrong with our vehicle is not acceptable. More

by sbaerber94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klinton Stoffel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

Everyone was very friendly and seemed like a good team. Multiple people ask if they could help me. The report on the condition of my service was very complete. Although one section of the video had a bad a More

by dutrisac24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

Nice and cooperative staff, great service, I like it. I would love to keep the relationship More

by ZAHOOR3399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

Wonderful experience. Don't have time right now. But I always go there. I'll see you next time. More

by m.barr48
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg
Mar 28, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 27, 2025

I’ve been here a few times for oil changes and warranty work. They have been great to deal with every single time! More

by Josh Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 27, 2025

Everything was efficient and went smoothly. I was consulted on an air filter replacement. Thank you for a smooth checkup! More

by napoliblueaquapj
Recommend Dealer
Yes
Employees Worked With
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knepprath
Mar 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 26, 2025

Abby is among the best representatives that I’ve worked with at your shop.She is professional, competent and honest. She explains all the work being done,and makes you feel like Russ Darrow cares about the More

by Cliff Van Beek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Abby met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, Cliff, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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