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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
321 Reviews

321 Reviews of Russ Darrow Toyota of West Bend - Service Center

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April 09, 2025

The dealer did not fix the issues on my brand new camry. They basically told me that all new camrys have squiling noise in the driver seat and crancking noises coming from the rear end of my car which is no More

by arif_sadikovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Lundberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience, Arif, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

April 09, 2025

Good and do not send any more surveys Why seven more words? I said enough More

by 65SUPERHORNET
Recommend Dealer
Yes
Employees Worked With
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knepprath
Apr 09, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

Rob was very kind and understanding when we had to bring our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time. More

by mksjruppel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful. More

by JJASREIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. More

by Babybot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 02, 2025

I found the service technician to be professional and knowledgeable. Straight -shooter son of a gun. More

by haubrichwendi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

April 01, 2025

We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping fo More

by rtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 01, 2025

We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping fo More

by rtn
Recommend Dealer
Yes
Employees Worked With
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2025

Great customer service. The quality of work done on my vehicles has always been excellent. More

by jusch28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

March 29, 2025

The employees are amazing and super friendly to work with. I love the idea of the tracker. More

by TAMMY kersten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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