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Rye Subaru

Rye, NY

4.8
1,417 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,417 reviews

August 24, 2024

You sent us loads of coupons so we traveled 40 min for what we were told was oil change and tire rotation. You would only apply one of the many coupons sent and we paid $250 for this service. More

by MALETTLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Rye Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Pagan, General Manager. (914) 967 6300 epagan@ryefordsubaru.com.

Sep 09, 2024 -

MALETTLAW responded

Hi Eric. I responded to you 11 days ago directly but I haven't heard back. In case you missed that email, I wrote the following: What you can do is retroactively apply some of these coupons and refund some of our money. There were two for oil and filter change, one for tire rotation, one wild card, one for replacing the cabin air filter and one birthday coupon. I appreciate your reaching out and look forward to a happy resolution.

August 22, 2024

Tamara was responsive and accommodating with my inquiries and concerns. Service department was truthful and detailed with their description of work. More

by LONGODIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Rye Subaru responded

Thank you so much for your excellent review, Diane! We are so glad that Tamar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

August 21, 2024

Ronnie Rodriguez answered all my questions without the hype that I had become a custom to at other dealerships Which made the car buying experience a pleasant one he was polite and very knowledgeable abou More

by richardapena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Rye Subaru responded

Richard, Thanks for your feedback on your recent visit to Rye Subaru. It's great to hear that Ronnie was able to assist you and that you had such a positive experience.

August 18, 2024

This dealership has been great for the one year that I have been using them. More

by RJNURICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 18, 2024

It was a very pleasant experience. Ronnie was exceptional. All the people at Subaru were courteous and attentive. I would definitely recommend Rye Subaru to all my friends. More

by richardapena
Recommend Dealer
Yes
Employees Worked With
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Rodriguez
Aug 19, 2024 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Richard, and look forward to your next visit.

Aug 19, 2024 -

richardapena responded

Many many thanks

August 16, 2024

Farid Ahmed helped my daughter find a pre-owned car that was perfect for her. The transaction was quite smooth. More

by LILIA0
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Farid Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that Farid had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 16, 2024

Easy scheduling great customer service and helped me understand the mechanics of my new car. Excellent!! More

by pbabbmpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

August 16, 2024

I believe the salespeople here allow for a stress-free shopping experience without putting any pressure on you. However, negotiating the price might be difficult. They tend to show you a simple document s More

by Dandelion
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Rye Subaru responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 17, 2024 -

Dandelion responded

Thank you for your response. I want to clarify that I’m not criticizing your approach; this is simply a review site, and I wrote the facts with the intention of helping other potential buyers. I'm not seeking anything from you.

August 16, 2024

Took 2 for an oil change with an appointment scheduled long in advance. tot car back with technicians water bottle in my cup holder. More

by CASTER.DON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We appreciate your business and hope to see you again!

August 16, 2024

The service department was excellent. Parking at the facility can be difficult. But I can put up with this, Due to your location. More

by MCCAFF42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

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