Sam Pack's Five Star Ford Carrollton

AMAZING!!!! this is my 2nd time buying in this location the seller reuben krause was the best at it, great time recommended to all my friends and family if you ar this is my 2nd time buying in this location the seller reuben krause was the best at it, great time recommended to all my friends and family if you are thinking of getting a car GO FOR IT!! More

2 year service agreement with the purchase of a Ford F150 We bought our truck almost 2 years ago. Clay, the Service Manager, specifically told my husband if we bought the $200 service agreement he would honor We bought our truck almost 2 years ago. Clay, the Service Manager, specifically told my husband if we bought the $200 service agreement he would honor all 4 oil changes even if we didn't put many miles on the truck. We knew we wouldn't be driving it much since we have 3 small children and my husband works from home, so we didn't feel like we needed to purchase that kind of service package. We brought it in for our second oil change at less than 14,000 miles and he told us he would no longer honor what he said. We're still within the two years so we got a free oil change (that cost us over $70). I can't figure out what we pay $200 dollars for. I'm disappointed That Sam Pack Ford was dishonest and didn't honor a ridiculous service agreement. When you spent that much money on a top of a line truck, you expect the people you're dealing with to be fair and honest. More

Mike Munden I emailed Mike Munden what I wanted and in a couple of hours he found the car that I was looking for. Very appreciative! Thank you! Rachel I emailed Mike Munden what I wanted and in a couple of hours he found the car that I was looking for. Very appreciative! Thank you! Rachel More

Outstanding service on delivery of my 2016 ESCAPE LEASE I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me delivery of my 2016 Ford Escape was so smooth and fast.......It was remarkable .........Especially the perfection of MELANIE LUCERO.......I really did get 5 STAR TREATMENT FROM HER!!!! THANK YOU FIVE STAR FORD OF CARROLLTON. LENNY ROSENBERG More

Quick & Easy I worked with Jared and he made this as seamless as possible. I appreciated the prompt responses and the nice facility. The customer service was I worked with Jared and he made this as seamless as possible. I appreciated the prompt responses and the nice facility. The customer service was on point. More

Five Star Experience! Five Star Ford serves up a five star experience time and time again. The newly completed modern facilities are a delight coupled with familiar faces Five Star Ford serves up a five star experience time and time again. The newly completed modern facilities are a delight coupled with familiar faces dishing out first class customer service. I'm not sure I can add any additional accolades already bestowed upon Melanie Lucero in previous reviews other than to suggest if you want a great car buying experience put your trust in Mel. More

Fantastic This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the third vehicle we have purchased from this dealership. Wylie resident More

Worst experience I've ever had at a dealership Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The first diagnosis was that my door actuator and service ports were to blame. Then I get a call saying that they were mistaken and it was actually something much bigger. After having my vehicle for six days, their final diagnosis was that my compressor was the problem and it would be $1,000 to fix. I refused to believe that because the compressor is the heart of an A/C unit and should be one of the first items checked. How could you make the first diagnosis without checking the compressor? That doesn't make sense... How could I trust that this diagnosis was correct? In addition, the car was poorly put back together. Things were not screwed in and were not aligned as they should have been. I ended up taking my vehicle home and fixing it in less than a hour. The compressor was not the problem. It was the evaporator temperature sensor. The compressor and the sensor are a huge difference in price and makes me question their diagnostic motives. Not only didn't they get it drastically wrong but there is another issue on how I was treated. My initial point of contact was Oscar and he was wonderful. Then I had some other rep (don't remember his name) and he was incredibly dismissive and rude. It was obvious that anything I said was discounted because I am young and female. Note: I do most of my own maintenance and the only reason I took my car to a dealership was because I was traveling and limited on time. Then the manager (again the name escapes me) called me and didn't really care about what and why this had happened. All he cared about is what I was willing to pay for. Needless to say, I will not be returning to the dealership. More

Exemplifying Customer Service with a Big Smile I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me wh I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me which is why I found the perfect SUV. :-) More

Wonderful Experience!! I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, so I had a lot of questions going into this situation. With the help, and patience from Michael May, Melanie Lucero, and Michael Pisarik, I was able to confidently walk out of Sam Pack's Ford with not only a new Ford Escape Titanium, but with a big smile on my face. Everyone hears about how awful the process of buying a car can be, but this dealership provides you with the absolute BEST customer care I have ever seen. Thank you for your service!!!!!! More