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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,685 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,685 reviews
April 20, 2016
Fantastic This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the third vehicle we have purchased from this dealership. Wylie resident More
by wylie2016
Employees Worked With
Other Employees :
Melanie Lucero
April 17, 2016
Exemplifying Customer Service with a Big Smile I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me wh I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me which is why I found the perfect SUV. :-) More
by MrHappy
Employees Worked With
David Barragan
April 14, 2016
short and everything i asked for Called Alan Reynolds and inquired about a certain type of truck and he found what I wanted. Price was good and Justin in finance worked with me and it Called Alan Reynolds and inquired about a certain type of truck and he found what I wanted. Price was good and Justin in finance worked with me and it did not feel like a pressure type transaction. Best experience I've had buying a new truck. also I was not stuck there all day, three hrs. max. Alexandra was also very helpful and non pressuring. More
by happybuyer
April 14, 2016
Wonderful Experience!! I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, so I had a lot of questions going into this situation. With the help, and patience from Michael May, Melanie Lucero, and Michael Pisarik, I was able to confidently walk out of Sam Pack's Ford with not only a new Ford Escape Titanium, but with a big smile on my face. Everyone hears about how awful the process of buying a car can be, but this dealership provides you with the absolute BEST customer care I have ever seen. Thank you for your service!!!!!! More
by elizabethwarren
April 11, 2016
Definitely 5 Stars Sean Pinegar made my car buying experience Great!!! Huge inventory to choose from. Sean was running all over the place to find the truck I wanted. Pur Sean Pinegar made my car buying experience Great!!! Huge inventory to choose from. Sean was running all over the place to find the truck I wanted. Purchased my first truck at a great price. Thanks Sean!! More
by Maverick2016
Employees Worked With
Sean Pinegar
April 05, 2016
Second purchase from Jerod @ Sam Pack I have now purchased 2 trucks from Jared. The first truck I stumbled upon and when it came time for another it was an easy decision. I will return to I have now purchased 2 trucks from Jared. The first truck I stumbled upon and when it came time for another it was an easy decision. I will return to purchase from Jared again. He is a salesperson who let me decide to buy the car. More
by Kyle
Employees Worked With
April 04, 2016
Best experience ever!!! As soon as I pulled into parking lot I was greeted by David, he is very patient and very helpful. Had all my questions awnser and more!! He went a As soon as I pulled into parking lot I was greeted by David, he is very patient and very helpful. Had all my questions awnser and more!! He went above and beyond to make sure I got what I was looking for. He made sure it was stress free for me. Not once did I feel pressured into something I didn't want. Such a great person to go threw a car sale with! Could not be more happier with my experience here at ford. I would definitely recommend COME SEE DAVID!!!! More
by Salverez09
Employees Worked With
David Fernandez
April 03, 2016
Great Experience!!! I will definitely visit Sam Pack in Carrollton again and will spread the word. Enjoyed my experience. Sean Pinegar got our business two days in a roo I will definitely visit Sam Pack in Carrollton again and will spread the word. Enjoyed my experience. Sean Pinegar got our business two days in a room. He worked two great deals. I will send others to him. Justin in financing is just a super personable guy and never talked down to us!! More
by Nmbragal83
March 31, 2016
Melanie Is Awesome! Thank you Melanie for going through hoops to get me the best deal out there! She is very positive. I would recommend you any day! Thank you Melanie for going through hoops to get me the best deal out there! She is very positive. I would recommend you any day! More
by tinyredawn
Employees Worked With
Melanie Lucero
March 28, 2016
A WOW of an experience! Wow...What a great car buying experience. We had put it off for a year because we didn't want to "go through" it...now...I am a Sam Pack Customer for Wow...What a great car buying experience. We had put it off for a year because we didn't want to "go through" it...now...I am a Sam Pack Customer for life. Thank you Bobby Richardson, Jared Wingard and David for a great experience, and a great car. More
by tsmccormick
