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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,565 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,565 reviews
July 07, 2015
Immediate Response To A New F150XLT As you are aware, customers make demands on the business that is outside our normal scope of work. It takes extraordinary efforts from extraordinary As you are aware, customers make demands on the business that is outside our normal scope of work. It takes extraordinary efforts from extraordinary people to meet those demands. You’re TEAM at SPFORD Carrollton which includes Chandler Center, Alexandra Benvenuto and Garrett Tidman [service] have made a difficult request on a new purchase a reality in an extremely short time frame. Please thank all and recognize their great efforts in customer satisfaction in a record timeline as we complete our second F150 at 5 Star Ford Carrollton. SPFORD at Carrollton beats all. Thanks More
by Customer Blue
Employees Worked With
Other Employees :
Alexandra Benvenuto, Chandler Center
Helpful July 07, 2015
Repairs taking too long and can't get a straight answer According to the insurance estimate, it should have taken two weeks to repair the damage to my car from a minor accident. It has now been SIX weeks. According to the insurance estimate, it should have taken two weeks to repair the damage to my car from a minor accident. It has now been SIX weeks. Every time I ask why it is taking so long and when will the car be ready, I am told that they are waiting on parts. According to the phone conversation with the collision center this morning, the car has been sitting in the service department for two weeks waiting on parts for them to do the alignment and they still don't know when the car is going to be ready. Nobody there seems to be at all concerned about getting my car fixed and getting it back to me. I am not making payments on a car just so it can sit in the repair shop. UPDATE: I received a response to contact the General Manager. I spoke to him and he said he would look into this and get back with me, which he never did. I spoke to the Service Director yesterday and was told the car was finished and that they would go over it first thing this morning and get it cleaned up and ready for us to pick up. I was also told that someone would call me in the morning to let me know what time it would be ready. Just got a a call at 3:00 in the afternoon that they just found more work that needs to be done on it and it will be another day before the care is ready. More
by morgansw
July 07, 2015
Good review Very good person and will always will refer people to the right vehicle such as myself. I could not be more happier with my experince with Ms. Melanie Very good person and will always will refer people to the right vehicle such as myself. I could not be more happier with my experince with Ms. Melanie and Sam Pack's Five Star Ford Dealership. More
by Superman972d
Employees Worked With
Melanie Lucero
June 30, 2015
Reuben Krause is THE man!! I was given Reuben's name from my brother-in-law who insisted I HAD to talk to him about the new Ford Explorer I was interested in. I contacted Reube I was given Reuben's name from my brother-in-law who insisted I HAD to talk to him about the new Ford Explorer I was interested in. I contacted Reuben and set up an appointment to look at the 2016 Explorer Limited line. Just from the questions he asked me on the phone, he found the vehicle he thought would be a match for me. He had my vehicle inspected while we test drove the Explorer, so when we got back to the dealership we were able to look over trade in value/vehicle cost and agree on a number. I never dreamed I would have all of the extras he was able to get for me,! He even had their Sync Specialist sit in the car with me, sync my cell phone, explain all of the Sync features and offered for me to call, email or come by with any further questions. Seriously, the BEST salesman I've ever worked with and by far the best dealership experience I've had!!! More
by sheryl
Employees Worked With
June 30, 2015
Ask for Carl When you walk into Sam Pack's Five Star Ford, just ask to see Carl Teachout. After shopping at many other dealers and hours of time on craigslist, I s When you walk into Sam Pack's Five Star Ford, just ask to see Carl Teachout. After shopping at many other dealers and hours of time on craigslist, I soon realized that Carl was heads and shoulders above the rest. If you want someone who tells the truth, cares about what you need, and is willing to put his neck out for you...then just ask for Carl. I would not have bought my car from anyone else. -Noah More
by Noah
Employees Worked With
Carl Teachout
June 20, 2015
Contract numbers We would have liked if the contract numbers were presented to us. Seeing the breakdown of purchase price, discounts, trade in would have made the expe We would have liked if the contract numbers were presented to us. Seeing the breakdown of purchase price, discounts, trade in would have made the experience top notch. More
by Emtx
Employees Worked With
Melanie Lucero
June 19, 2015
You can't beat outstanding service My wife and I have purchased 8 vehicles from Sam's 5 Star Ford in the past 15 years. There's not a better place in the Metroplex to purchase from. S My wife and I have purchased 8 vehicles from Sam's 5 Star Ford in the past 15 years. There's not a better place in the Metroplex to purchase from. Start to finish and even past that, 5 Star's employees have been outstanding!! Clay Young has been our service advisor for the past 10 years approx., and there is no one better! He gets our cars in and out and makes sure we are taken care of from the minute we drive up until we drive away with the situation taken care of. Thank you Sam's 5 Star for having employees like him to work with. Danny Forsee has been our car guy forever and a day too!! More
by tbonez52
June 19, 2015
Used car purchase Purchased a used from melanie at five star of Carrollton. Excellent service! Will recommend to to friends and family. Thank you thank you thank you! Purchased a used from melanie at five star of Carrollton. Excellent service! Will recommend to to friends and family. Thank you thank you thank you! More
by Stgstiglitz
Employees Worked With
Melanie Lucero
June 17, 2015
Awesome experience! This was the greatest experience ever buying a new truck! Chandler Center was honest and answer all my questions. Happy owner of new F-150! Chandler w This was the greatest experience ever buying a new truck! Chandler Center was honest and answer all my questions. Happy owner of new F-150! Chandler was making sure I was taken care of from beginning to end! More
by paulino1979
Employees Worked With
Chandler Center
June 16, 2015
Melanie sales Melanie was awesome!! She was a real big help. I would recommend her to anyone that is looking for a car. She did a great job. Melanie was awesome!! She was a real big help. I would recommend her to anyone that is looking for a car. She did a great job. More
by duron7
Employees Worked With
Melanie Lucero
