Sam Pack's Five Star Ford Carrollton

Purchase of 2015 F150 Lariat Had a very business schedule and wanted to capture the 0% financing before it expired. Alan Reynolds, my sales associate, very graciously interacted Had a very business schedule and wanted to capture the 0% financing before it expired. Alan Reynolds, my sales associate, very graciously interacted with my questions and requests by text and email and was very prepared for the times I stopped in. He went above and beyond to accommodate my crazy requests. Then when the time came to pick up the new vehicle, he had everything staged perfectly. Took less than 30 minutes total and I was on time for my dinner party in my new truck. Perfect experience, could not have been better. If I had a job for him, I would try to hire him away. Thanks Alan! More

Tony Robinzine Really enjoyed my visit . Everyone was very nice and helpful. Top of the customer service . No hassles or pressure to buy . I look forward to coming b Really enjoyed my visit . Everyone was very nice and helpful. Top of the customer service . No hassles or pressure to buy . I look forward to coming back again !!!!!! More

Purchase of Ford Edge Titanium The whole process went nicely with no glitches. I was not intending to buy that day, but simply to investigate the Edge and left with a brand new bea The whole process went nicely with no glitches. I was not intending to buy that day, but simply to investigate the Edge and left with a brand new beautiful cherry red Titanium with 12 miles on it. Everyone was most helpful and graciouis, making this the best experience I have had in buying a car. Now that I have a few miles on the auto, I can say that they have kept their word in obtaining an after market item for me, and answered my questions about functionality quickly and accurately. I intend to use the availabale technical support for the electonics as the occasion arises. All in all this was a very good experience, and the fact that I have a great vehicle doesn't hurt either. More

Pleasant Purchase Experience I have been using this dealership for at least 20 years and my purchase today was one of the best. Melanie Lucero and Dennis White answered all my que I have been using this dealership for at least 20 years and my purchase today was one of the best. Melanie Lucero and Dennis White answered all my questions and there was no pressure put on me to buy therefore making this purchase enjoyable. More

Great Service! I bought a used Silverado for a great price. My sales representative (Carl Teachout ) was hard working, friendly and honest. The car buying process i I bought a used Silverado for a great price. My sales representative (Carl Teachout ) was hard working, friendly and honest. The car buying process is definitely not fun but this dealership's sales and management team make the process comfortable and easy. I WILL be coming back for future purchases! More

Awesome, to say the least! This is the 2nd time we came to Sam Pack's Five Star Ford in Carrollton. Last year Melanie was very concerned about choosing the RIGHT CAR for us, not This is the 2nd time we came to Sam Pack's Five Star Ford in Carrollton. Last year Melanie was very concerned about choosing the RIGHT CAR for us, not just any car. She did that! We went home with an '08 Ford Fusion & loved it every day we owned it! One year later Melanie contacted us about possibly trading up. We were kinda skeptical because we loved the '08 Fusion so much, & definitely did NOT want higher payments! We decided to just go look, to see what she had in mind. Well, we rolled outta the parking lot that day in a Brand Spanking NEW 2016 Ford Fusion for LOWER PAYMENTS than the '08!!! Thank you Melanie! She got her Manager & Justin in Finance involved & they worked an unbelievable deal for us. (They also gave us grilled hot dogs & Cold drinks while we waited) Thank you Melanie for caring about us & our lives & our happiness!!! We love our NEW car! More

Buying Made Easy!! I have driven nothing but Ford trucks for my entire adult life, This is the first NEW truck I have purchased, and the Sam Pack team did an outstandin I have driven nothing but Ford trucks for my entire adult life, This is the first NEW truck I have purchased, and the Sam Pack team did an outstanding job. The staff is well trained, and geared to customer satisfaction. My experience started and ended with my sales associate, Carl Teachout. He was able to quickly ascertain my needs, and get the right vehicle to meet them. To personalize my truck, Alexandra Benvenuto had the right accessories, and security solutions to protect my investment. The finance was handled by David Barragan, who did the pain staking task of running through the different payment options available, and allowed me to make the choice which best suited my finances. To finish the process, it was back to Carl and delivery of my vehicle. He took the time to go through the technology and accessories unique to my truck, to help familiarize me with its operation. Overall, this buying experience was the basis of building a relationship for the future. I will always drive a Ford, I will now buy them from Sam Pack's Five Star Ford in Carrollton, TX. where the buying, is truly made easy!! Thank you, Steve Tufts Frisco, TX. More

Changed my mind about dealerships Michael Krantz was so helpful and detail oriented. He made the whole process smooth and quick. I would definitely recommend him and this dealership fo Michael Krantz was so helpful and detail oriented. He made the whole process smooth and quick. I would definitely recommend him and this dealership for anyone looking for a good deal on a used or new car. More

Great car buying experience! Melanie has helped my family with 3 vehicles already. When I spoke to my dad about needing a vehicle, he knew exactly who to call. She found me exactl Melanie has helped my family with 3 vehicles already. When I spoke to my dad about needing a vehicle, he knew exactly who to call. She found me exactly what I was looking for. A GREAT LOOKING car for a great price. This is the only dealership I will buy from, from now on. Melanie was so helpful. There is a reason my family has bought what is now the 4th car through her. I'm sure when my mom needs a new ride in a year or so, she will be the one selling our family a fifth! More

100% Satisfied!!! Sam Pack's Five Star Ford of Carrollton, is FIVE STAR and is NOT my local dealership! I travel to Carrollton, Texas from San Antonio, Texas at 4am to Sam Pack's Five Star Ford of Carrollton, is FIVE STAR and is NOT my local dealership! I travel to Carrollton, Texas from San Antonio, Texas at 4am to purchase my vehicle and had to be back as soon as possible! I couldn't be more satisfied from the moment I arrived, to the moment I left the dealership! Mr. Jeff Long greeted me at the door and processed my deal through financing with Mr. Matthews within an hour and I was on my way! Not only were they fast, but professional and courteous, I would definitely go back and purchase from this dealership again, thank you! San Antonio, Texas Mario Cuevas More