Sam Pack's Five Star Ford Carrollton

Reuben Krause is THE man!! I was given Reuben's name from my brother-in-law who insisted I HAD to talk to him about the new Ford Explorer I was interested in. I contacted Reube I was given Reuben's name from my brother-in-law who insisted I HAD to talk to him about the new Ford Explorer I was interested in. I contacted Reuben and set up an appointment to look at the 2016 Explorer Limited line. Just from the questions he asked me on the phone, he found the vehicle he thought would be a match for me. He had my vehicle inspected while we test drove the Explorer, so when we got back to the dealership we were able to look over trade in value/vehicle cost and agree on a number. I never dreamed I would have all of the extras he was able to get for me,! He even had their Sync Specialist sit in the car with me, sync my cell phone, explain all of the Sync features and offered for me to call, email or come by with any further questions. Seriously, the BEST salesman I've ever worked with and by far the best dealership experience I've had!!! More

Ask for Carl When you walk into Sam Pack's Five Star Ford, just ask to see Carl Teachout. After shopping at many other dealers and hours of time on craigslist, I s When you walk into Sam Pack's Five Star Ford, just ask to see Carl Teachout. After shopping at many other dealers and hours of time on craigslist, I soon realized that Carl was heads and shoulders above the rest. If you want someone who tells the truth, cares about what you need, and is willing to put his neck out for you...then just ask for Carl. I would not have bought my car from anyone else. -Noah More

Contract numbers We would have liked if the contract numbers were presented to us. Seeing the breakdown of purchase price, discounts, trade in would have made the expe We would have liked if the contract numbers were presented to us. Seeing the breakdown of purchase price, discounts, trade in would have made the experience top notch. More

Used car purchase Purchased a used from melanie at five star of Carrollton. Excellent service! Will recommend to to friends and family. Thank you thank you thank you! Purchased a used from melanie at five star of Carrollton. Excellent service! Will recommend to to friends and family. Thank you thank you thank you! More

You can't beat outstanding service My wife and I have purchased 8 vehicles from Sam's 5 Star Ford in the past 15 years. There's not a better place in the Metroplex to purchase from. S My wife and I have purchased 8 vehicles from Sam's 5 Star Ford in the past 15 years. There's not a better place in the Metroplex to purchase from. Start to finish and even past that, 5 Star's employees have been outstanding!! Clay Young has been our service advisor for the past 10 years approx., and there is no one better! He gets our cars in and out and makes sure we are taken care of from the minute we drive up until we drive away with the situation taken care of. Thank you Sam's 5 Star for having employees like him to work with. Danny Forsee has been our car guy forever and a day too!! More

Awesome experience! This was the greatest experience ever buying a new truck! Chandler Center was honest and answer all my questions. Happy owner of new F-150! Chandler w This was the greatest experience ever buying a new truck! Chandler Center was honest and answer all my questions. Happy owner of new F-150! Chandler was making sure I was taken care of from beginning to end! More

Melanie sales Melanie was awesome!! She was a real big help. I would recommend her to anyone that is looking for a car. She did a great job. Melanie was awesome!! She was a real big help. I would recommend her to anyone that is looking for a car. She did a great job. More

GREAT PLACE TO BUY BOUGHT TWO CARS FROM THERE DENNIS AND MELANIE ARE VERY HELPFUL AND GREAT SALES PEOPLE ALSO GARRET IS GREAT SERVICE PERSON HELPFUL LOVE THIS PLACE BOUGHT TWO CARS FROM THERE DENNIS AND MELANIE ARE VERY HELPFUL AND GREAT SALES PEOPLE ALSO GARRET IS GREAT SERVICE PERSON HELPFUL LOVE THIS PLACE More

Melanie Lucero was terrific She had been watching the chat app late last Friday night and got some information to me even though the chat app disconnected us. Excellent persevera She had been watching the chat app late last Friday night and got some information to me even though the chat app disconnected us. Excellent perseverance there. I was very hard to reach during the trip that weekend that took me through the Dallas area on Sunday and back through on Tuesday. Even though I had terrible cell phone reception and limited opportunity to see e-mail, she still worked at contacting me and was willing to stay late Tuesday night to show me the car I wanted to look at. And there was NO way she actually knew I was really coming until it was already past her usual quitting time that day. She went the extra distance for me and my wife. I'll bet she does for you, too. More

Happy customer My experience started with calling about a vehicle I saw on an auto website. I called and spoke with Melanie and she was awesome! She went to make su My experience started with calling about a vehicle I saw on an auto website. I called and spoke with Melanie and she was awesome! She went to make sure the vehicle was still on the lot and grabbed the keys and held them until I got up there to test drive. Melanie was really helpful and was able to make me a great deal. I will be sending people her way from now on! More