Sam Pack's Five Star Ford Carrollton

Overall, really great experience at Sam Pack’s Five Star Ford. Easy to work with, professional, knowledgeable, friendly, they had some deep discounts on the car we were interested in, and they weren’t push Ford. Easy to work with, professional, knowledgeable, friendly, they had some deep discounts on the car we were interested in, and they weren’t pushy at all. Only reason for the four star rating instead of five was the amount they offered for my trade in was very low, when questioned the manager wouldn’t budge, and my experience with a finance manager (not the primary one we dealt with, who was great) that was not very friendly. More

Encore Experience was Awesome Just Like My First Purchase I previously leased a 2017 Mustang from this dealership and was so pleased with my initial experience that I went back to them for an encore performan I previously leased a 2017 Mustang from this dealership and was so pleased with my initial experience that I went back to them for an encore performance. The result was an awesome experience from a Sales Management perspective with Trey Russell and R.J. Rebolloso actively supporting my Sales Consultant David Baldovin. They all worked flawlessly to make my transition to a new 2020 Ford Escape and I greatly appreciated the team effort that exceeded my expectations. More

Smooth Sailing Thankfully, I read the reviews about Ford dealerships in the DFW area, before leaving the house with my husband to look at cars! I don't usually read Thankfully, I read the reviews about Ford dealerships in the DFW area, before leaving the house with my husband to look at cars! I don't usually read reviews, but luckily I saved us some grief by doing so this time. We don't need to be going through any unnecessary anxiety, Sam Pack Ford in Carrollton stood out, and the reviews were correct. From the salesman, Jared Wingard, to the staff, the purchase of our 2020 Edge was Smooth Sailing. Thank you all at Sam Pack Ford in Carrollton for a low key, and thorough car buying experience! More

Quick and Painless Purchasing Experience Phil Marsteller contacted me after I requested more information on a pre-owned truck I was interested in. When I arrived at the dealership, Phil had t Phil Marsteller contacted me after I requested more information on a pre-owned truck I was interested in. When I arrived at the dealership, Phil had the truck staged directly in front of the dealership entrance and greeted me upon my arrival. Not only was Phil a pleasant person in general but I never felt pressured and the entire process went very smoothly. Thanks for the help, Phil. I will definitely recommend this dealership to friends and family that are interested in purchasing a vehicle in the future. I was not paid, poked or prodded to submit this review. More

We worked directly with David Baldovin who called to let us know about the 120 day window for trading in our lease to get equity out of it. He was a huge help, and even drove to another dealership to pick u us know about the 120 day window for trading in our lease to get equity out of it. He was a huge help, and even drove to another dealership to pick up the Explorer we wanted since Sam Pack had just sold the one they had. He was extremely helpful and really worked to get us to a payment number we were comfortable with. Highly recommend working with him! More

Terrific Experience Buying a Truck Phil contacted me regarding my inquiry about a new F-150. We met the next day and he listened to what I needed and did not (notice DID NOT) dive into Phil contacted me regarding my inquiry about a new F-150. We met the next day and he listened to what I needed and did not (notice DID NOT) dive into the automatic up-sell that most sales/dealers practice. He was very helpful at every step of the process and I bought the truck. It could not have been easier. Many thanks to Phil and to Sam Pack Ford in Carrollton. More

Greatest experience I have in buying a car. Harold made me comfortable and assist me every step of the way even with the purchase of insurance.Thanks you guys so much. me comfortable and assist me every step of the way even with the purchase of insurance.Thanks you guys so much. More

Amazing Experience! My experience at Sam Pack's Five Star Ford was outstanding! I have never had a salesman as nice, as skillful, as patient, or as knowledgeable as Jare My experience at Sam Pack's Five Star Ford was outstanding! I have never had a salesman as nice, as skillful, as patient, or as knowledgeable as Jared Wingard. He was low-key--not pushy. He remembered everything I said, even in passing, about what I was looking for. He asked good questions in order to narrow down my search. I texted him between appointments with various questions, and he got right back to me with the answers I needed. After we bought the truck, he taught us everything we needed to know about the truck, especially all the technology. All the other employees we talked to and dealt with were equally courteous and professional. We could not have been happier with the whole buying experience! More

It’s almost like they intentionally named this place Five Star because that’s exactly what they delivered from a customer experience standpoint ⭐️⭐️⭐️⭐️⭐️ x 💯‼️ After doing a lot of research on a new For Star because that’s exactly what they delivered from a customer experience standpoint ⭐️⭐️⭐️⭐️⭐️ x 💯‼️ After doing a lot of research on a new Ford Expedition, I thought I was ready to head to a dealership and get it done. What I should have spent more time researching was dealerships, themselves. After spending all of Monday at multiple Ford dealerships in the DFW-area (Bob Tomes and AutoNation Frisco, to be specific) and coming up empty, I was bound and determined to not repeat those experiences on Tuesday. Tuesday morning, the last day of 2019, I was texting with the salesman and planning on dropping by. I had the pleasure of working with Kurt Stalnaker in the Internet Sales department at Sam Pack’s Five Star Ford (Carrollton) ⭐️⭐️⭐️⭐️⭐️. He was great! He’s personable. He listens to what you want. He’s not afraid to shoot you straight. He’s got no problem trying to get creative. Overall, he’s truly a great person whom you’d be lucky to work with. Now, part of having a great experience in any retail/purchasing experience is getting what you set out to purchase. That’s not lost on me. What’s great is that they weren’t trying to sell me something other than what I wanted/needed. They wanted to figure out how to make it work for all parties. If you’ve ever purchased a vehicle, you understand that it’s never just your salesperson you’re going to interact with. The great news, at least in my experience, was that everyone else I interacted with was, as we at Amazon say, “Customer Obsessed”. Others: • Alexandra “Alex” in the aftermarket and customizations department was as friendly, energetic, passionate, knowledgeable, and helpful as just about anyone I’ve ever interacted with in a retail environment. She hooked me up with some WeatherTech floor liners throughout, and she even had them in stock! Also worth noting, my Expedition had plenty of aftermarket touches before I ever found it online - that’s thanks to Alex! • R.J. is the GSM (General Sales Manager). He, along with the Mike Pisarik (“finance guy”) were instrumental in getting creative. Back story: my mom was the Guarantor on my previous loan, and she’d have to sign off on the trade. Challenge was that she wasn’t able to be there with me. What did they do? They sent a driver 1-hour+ out to Weatherford, TX to meet her and grab a couple signatures! That’s ⭐️⭐️⭐️⭐️⭐️ service! • I’d be remiss if I didn’t acknowledge everyone else even though they had no involvement in my actual purchase. They were willing to just have conversations while the process worked itself out. I even got some congratulations from some of them a few hours after our little chat when they found out I was locking my deal up! •• CONCLUSION •• The long & short of this, before you just assume all Ford dealerships are created equally, do your research. It’s important to research: 1. The vehicle you want and the one you’re trading in - sure. I got my numbers from all of the following: Kelly Blue Book, NADA, TrueCar, and Edmunds. 2. It’s a close 2nd to research the dealership. Facebook, Google, Yelp, and even sites like Cars.com give good information on this front. 3. If you’re able, research your sales staff! I didn’t do a lot on this front, but I know Cars.com had individual reviews on the sales team if you wanted to inquire directly with them once your target vehicle is identified. Lucky for you, if you’ve found this, your research on the last two is done! More

Great Buying Experience - Start to Finish 2nd purchase from this dealership. Always great experience from sales to management to finance. Don't feel rushed or pushed, very cordial and accommod 2nd purchase from this dealership. Always great experience from sales to management to finance. Don't feel rushed or pushed, very cordial and accommodating. Highly recommend. More