Sam Pack's Five Star Ford Carrollton

Kenneth Faircloth Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy but after speaking to him at his eye appointment he followed through and helped me to get the tow refunded to me, my car had a recall part which stranded me on the road. So your employee went above and beyond to help me that to me that helped secure me as a customer for my next vehicle purchase. We have purchased a truck from you in the past so my Fusion will be my next trade in with you guys!! More

Great service and deal on my new F-150!!!! After doing research online and looking for the right vehicle, I decided to drive 2 hours to Sam Pack’s Five Star Ford. I was met by Michael Chenari After doing research online and looking for the right vehicle, I decided to drive 2 hours to Sam Pack’s Five Star Ford. I was met by Michael Chenarides. He showed me the Ford F-150 trucks that were advertised on their website that I was interested in. He was very knowledgeable, kind, patient, attentive and accommodating. I never felt pressured to buy. They had a lot of options and colors to choose from. After deciding on which new truck I wanted, it came down to the numbers and getting a great deal. Justin McCarroll put together a great deal that made me happy. David Barragan (business manager) got me great options on financing to choose from. All in all, it was an awesome experience buying the new truck I wanted. I would recommend Michael Chenarides and Sam Pack’s Five Star Ford to anyone looking to purchase a new vehicle. I drove many miles to get there but they went the extra mile with their service to get me in my new Ford F-150! More

Purchase of a Used Car Via Long Distance/By Telephone Yesterday, I purchased a 2017 Buick LaCrosse which Sam Pack's Five Star Ford had taken in on a trade. I found the car using autotrader.com. After ch Yesterday, I purchased a 2017 Buick LaCrosse which Sam Pack's Five Star Ford had taken in on a trade. I found the car using autotrader.com. After checking the carfax and spending some time on line reading reviews of the dealership, I called. The salesman I worked with was Jason Acker, who was incredibly helpful. Very quickly, he had me talking with Michael May, the Sales Manager (who has worked at this dealership for over 30 years, which is amazing), and with virtually no horse trading and no pressure, we had a deal. Sam Pack's Five Star Ford's initial price was rated as good by Kelly Blue Book, and I am sure it would have been rated as great when they reduced it a very reasonable amount. In addition, Michael got the salesman who had taken this car in as a trade on the telephone who told me the history of the car, and a little about the previous owners and why they sold it, which is very helpful information. The next morning, I flew down to Dallas. Jason Acker, the salesman, picked me up at the airport. When I got to the dealer, all the paper work was ready. A few signatures, and I was out of there driving my new car in about 30 minutes. I had a chance to personally meet Michael May, a true gentleman and thank him for the great service. If I lived anywhere in the Dallas/Forth Worth area, and wanted to buy Ford products, this would be my dealership in the future. They are outstanding! More

Fantastic service! I was in a hurry and had limited time Fantastic service! I was in a hurry and had limited time and they did everything possible to accommodate my schedule. I couldn’t have asked for a bet Fantastic service! I was in a hurry and had limited time and they did everything possible to accommodate my schedule. I couldn’t have asked for a better experience! More

Christopher was awesome Even though we were a couple of Ford enthusiast tourists from New Zealand just looking he was helpful and obliging. I'd definitely buy a car from him when in the market for one. Ford enthusiast tourists from New Zealand just looking he was helpful and obliging. I'd definitely buy a car from him when in the market for one. More

Not a Ford guy Don Wagner did a great job helping me get into a used Chevy Truck. If I'm ever in the market for another vehicle. I looking to you guys first. Best ca Don Wagner did a great job helping me get into a used Chevy Truck. If I'm ever in the market for another vehicle. I looking to you guys first. Best car shopping experience of my life. GREAT JOB! More

Buyer Beware My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very upfront the entire time. After coming to an agreement on the sale price, I traveled 5 hours in order to finalize the sale of the vehicle. Due to the distance, I hired a third-party transport company to have the vehicle delivered by to my hometown. The experience took an extreme downward spiral when the vehicle arrived a day after making the purchase and it had a small dent on the back end of the trunk. I pointed it out to the driver and he showed me the documentation stating it was damaged from origin. I contacted my sales representative who informed me that it wasn’t damaged before it left, however, he had no pictures of the vehicle before it was load on the transport truck or documentation validating his claim. I spent an entire week dealing with my sales representative, the transport company’s claims representative, and the driver attempting to figure out when/how the damage happened and all I ended up getting is each party blaming each other. No one was willing to take ownership or to resolve the issue. Being 5 hours away from either company, and unable to make the trip back to discuss a way forward, I felt helpless. The fix I was presented by Sam Pack’s was that I could purchase an aftermarket panel to replace the trunk panel that has the dent. I asked if it was possible to have an OEM panel paid for and shipped to me for install. Unfortunately, I was informed the part was $527 and that they (upper management) wouldn’t foot the bill. You’d figure that after spending a substantial amount of money on a vehicle that the dealership would do everything in their power to make the situation right. Especially considering they can’t explicitly prove the damage wasn’t on my BRAND NEW vehicle before it was transported. For a company that undoubtedly makes a significant amount of money, they provided one of the worst car buying experiences of my life over $500. I have attempted to contact upper management on several occasions, but keeping getting no answer or responses to my voicemails. My sales representative keeps saying his attempts to correct the situation fail because those with the power to make the situation right won’t. I have made thousands of purchases, but I have never left a review before. I would be cautious when dealing with Sam Pack’s Five Star Ford. They provided an amazing experience until something went wrong in which their care, attentiveness, and ability to provide resolve goes out the window. With the purchase of this vehicle my family is now a “Ford Family” in that all of our vehicles are Fords. I use to have pride in being associated with Ford, but after this experience that’s no longer the case. More

Fast, seamless experience I was extremely impressed at the ease of purchasing my Edge. Jared Wingard is extremely knowledgeable on all vehicle offerings and listened to my nee I was extremely impressed at the ease of purchasing my Edge. Jared Wingard is extremely knowledgeable on all vehicle offerings and listened to my needs before getting me exactly what I was looking for. The rest of the team made it a quick and painless process and I highly recommend this dealership. More

Dream car This was an amazing car buying experience. Everyone was super friendly and welcoming. Michael Chenarides and Justin McCarroll were very patient with m This was an amazing car buying experience. Everyone was super friendly and welcoming. Michael Chenarides and Justin McCarroll were very patient with me and wanted to make sure I was completely satisfied and with their help and the tedt of the staff I was able to drive off in my dream car brand new mustang gt. If you need a car and want amazing service go to Sam Packs Ford in Carrollton. This is gonna be the only Ford I go to for service and future car purchases. More

Fantastic experience Very one was so very nice and helpful. I especially want to thank Phil Marsteller and Joseph Walker. I highly recommend this dealership to everyone. Very one was so very nice and helpful. I especially want to thank Phil Marsteller and Joseph Walker. I highly recommend this dealership to everyone. More