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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
August 22, 2024
Prompt customer service, excellent pricing and car selection, would definitely work with Richard again. Got my new car hand delivered and had a seamless buying experience selection, would definitely work with Richard again. Got my new car hand delivered and had a seamless buying experience More
by hamzmuha
Employees Worked With
August 19, 2024
I was very impressed with the looks of the dealership inside and out. the staff are very friendly and easy to understand. Richard was extremely pleasant and helpful, very good attitude. closing went very inside and out. the staff are very friendly and easy to understand. Richard was extremely pleasant and helpful, very good attitude. closing went very smoothly with Luis. This dealership was the best experience I've ever had with a dealership. keep up the great work! More
by Glassman
August 16, 2024
The staff is very professional every moment that I spend with them was completely honest about the sales every paperwork was explain very clearly thanks To Eric Ayala and Laura Muñoz they were very helpful with them was completely honest about the sales every paperwork was explain very clearly thanks To Eric Ayala and Laura Muñoz they were very helpful and sweet to continue the good work God bless FIVE START FORD I’m enjoying my 2024 mustang GT love it More
by lazarovejar66
Employees Worked With
Laura muñoz, Eddie Ayala
August 16, 2024
Thanks Maddie! I bought my 4th Explorer in a row today, and it was a easy as it ever could've been. I bought my 4th Explorer in a row today, and it was a easy as it ever could've been. More
by dvm9er
August 16, 2024
They are a very Honest dealership that does not automatically install added dealer options that are not needed. automatically install added dealer options that are not needed. More
by bossenbroekkeith
August 12, 2024
Karla and RJ were great. I found the truck online, message to verify the availability, within minutes Karla messaged me back and sent a walk around video of the truck. I then I found the truck online, message to verify the availability, within minutes Karla messaged me back and sent a walk around video of the truck. I then drove into the dealership and was greeted quickly. Got paperwork done fast and was out the door in the new truck. Second purchase from this dealer and very satisfied. More
by jonpricetx
August 09, 2024
Eddie was so helpful through the whole process and made buying my mom a car such an easy hassle-free experience. Will definitely be returning to 5 Star Ford and specifically Eddie if I am able to in the fu buying my mom a car such an easy hassle-free experience. Will definitely be returning to 5 Star Ford and specifically Eddie if I am able to in the future. More
by Jesus G
Employees Worked With
Eddie Ayala
August 04, 2024
Alex and David did a great job seeing that all my needs were met. Thank you were met. Thank you More
by botkind12
August 03, 2024
Very courteous, good inventory, efficient closing paperwork, our salesperson was very helpful and patient with my numerous questions, gave us a reasonable trade In value. Over all a very pleasant ca paperwork, our salesperson was very helpful and patient with my numerous questions, gave us a reasonable trade In value. Over all a very pleasant car buying experience More
by dvmwheeler
Employees Worked With
Other Employees :
Tommy Ly, Christie the receptionist
August 02, 2024
Excellent experience overall. Our salesperson was very attentive, knew the product well and was very helpful. The negotiations were fair and easy and most importantly quick and th Our salesperson was very attentive, knew the product well and was very helpful. The negotiations were fair and easy and most importantly quick and the finance process was a breeze. Finally, a day after bringing the vehicle home we had a question about a function. We texted our sales person and he responded right away with the answer. He definitely exceeded our expectations. While we tend to keep our vehicles for a long time, when we or anyone we know are in the market for a vehicle we'll definitely send them to David Baldovin! More
by jessica.soqui
