
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Great experience. No gimmicks! First, i never leave reviews but in this case i feel like i need to so i can show my appreciation. I flew from San Antonio to here last minute to bu First, i never leave reviews but in this case i feel like i need to so i can show my appreciation. I flew from San Antonio to here last minute to buy a car. I came up here based on a verbal handshake that we would do the deal as agreed. They picked me up from the airport and had all the paperwork ready to go. Price was exactly what we agreed to and no gimmicks or hidden fees. Ill admit that i was probably a little difficult to deal with since it was so last minute and I was rather stubborn on what i was willing to pay but they treated me great! Big thanks to Mo, Chris, and Reuben for all they did. I honestly would come back to these folks just because they are so upfront on everything. More
Leasing a new vehicle with ease My daughter and I were turning in our lease vehicle for new lease vehicles. She called and emailed Danny Forsee what we were looking for in new vehic My daughter and I were turning in our lease vehicle for new lease vehicles. She called and emailed Danny Forsee what we were looking for in new vehicles. He got with his sales director Mike Munden and together they found the vehicles we were wanting at the price point we were wanting. We were very pleased the way we were treated and on the speed it took to complete the entire process. Michael in finance got all of our paperwork ready and we were out of there is no time. More
Purchase a car Jeff Flaishans alias Flash is fabulous! He listened to me and helped me find a fantastic car!! It’s a Ford Focus and I am thrilled!! Justin McCarrol Jeff Flaishans alias Flash is fabulous! He listened to me and helped me find a fantastic car!! It’s a Ford Focus and I am thrilled!! Justin McCarroll is the business manager and together I am now driving my beautiful new Ford Focus!!! They are the best at listening and helping someone make a good purchase. They are trustworthy and have your best interest at heart!! I am a fan of Jeff and Jason and will continue to always purchase my vehicles from them and Sam Pack!!! A fabulous car shopping experience!! Thanks Jeff and Jason I am anxious to work with Alexandra Benvenuto I’m adding tinted windows and gel like floor mats!! More
Recall Gone Wrong But Mgmt did good fixing it. I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they had to order parts and my car wouldn't be ready til maybe lunch time Wednesday. I am a working man that has a job to go to. They refuse to give me a rental car or reemburse me for an uber. That is insane. The problem I really have is a communication and customer service issue. Im really perplexed how no one thought it was important to call and communicate with me that we wouldn't be getting the car back and that they had to order parts and it wouldn't be ready til the following business day. A simple phone call saying, "Sir this is so and so and I just wanted to let you know that unfortunately your car won't be ready today despite me telling you yesterday it would and we will have to order parts to fix it. It wont be ready until tomorrow around lunch time. Im so sorry for any inconvenience this may cause you. Unfortunately we wont be able to provide a rental or reemburse you for uber. I do apologize." INSTEAD no one called at all and I had to call myself at 4PM and get attitude like sorry about your bad luck man! I work in customer service and do not understand why there was no communication or ownership for the issue. Just attitude and figure it out buddy is all I seemed to get. If I had known sooner or had been communicated with properly, I could have arranged a ride. Now I have to pay for an uber. I understand customer service can be hard because I work in it as well but customer service issues can be avoided 99% of the time if there is proper communication, sincerity and ownership(even if its out of your control) for the situation. I hope this helps for proper further training of employees and that they are more open minded to customer satisfaction. This caused me to give a one star. Update to this review, customer service reached out to me and paid for my Lyft Drive. My recommendation would be to over communicate with the service department. After Drew reached out to me I've upgraded them to three stars. More
Truck purchase Great experience at this dealership. They listened to what I wanted and were very friendly and efficient. They have definitely earned my business. Fiv Great experience at this dealership. They listened to what I wanted and were very friendly and efficient. They have definitely earned my business. Five stars! More
Good advice Judd and Rueben had a lot of patience with me. Trading in my F150 Lariat for an explorer Sport was not an easy decision. Tested the new F150, the 10 s Judd and Rueben had a lot of patience with me. Trading in my F150 Lariat for an explorer Sport was not an easy decision. Tested the new F150, the 10 speed expedition, two different explorer engines. Judd showed it all and assisted in choosing the final car. Rueben and Judd worked well as a team to finalize the deal. Very pleasant experience.. awesome duo ! More
Exceptional People and Quality Care Great people to work with, had a very good experience Judd and the rest of the team were all very honest, respectful, very helpful and courteous. I co Great people to work with, had a very good experience Judd and the rest of the team were all very honest, respectful, very helpful and courteous. I could not be happier with my new vehicle and will continue to look to Sam Pack’s Five Star Ford in Carrollton for all my car needs. More
Amazing service Excellent service I received when shopping for a car. They were friendly, helpful, respectful and honest. They truly helped me in getting the car I wa Excellent service I received when shopping for a car. They were friendly, helpful, respectful and honest. They truly helped me in getting the car I wanted at a fair deal. Best service I’ve ever received at a car dealership. More
Great Buying Experience Great Customer Service. Accepted my lower offer, couldn't be happer. Had all my paperwork and car ready when I arrived. I Will definitely buy from her Great Customer Service. Accepted my lower offer, couldn't be happer. Had all my paperwork and car ready when I arrived. I Will definitely buy from here again. More

Excellent Experience I really hate shopping including shopping for a new car but Sam Pack’s Five Star Ford in Carrollton made this experience quick and painless. Michael w I really hate shopping including shopping for a new car but Sam Pack’s Five Star Ford in Carrollton made this experience quick and painless. Michael was friendly, funny, and very helpful. David was professional and quite the story teller. I will return to Sam Pack’s Five Star Ford in three years for my next vehicle 🚗 More