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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,673 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,673 reviews
July 11, 2018
Michael Krantz is a nice person to buy a truck from at Five Star Ford Carrollton, Texas. Nice and friendly man who I bought my 2013 STX F150 to my new 2018 XLT F150 is a nice person to buy a truck from at Five Star Ford Carrollton, Texas. Nice and friendly man who I bought my 2013 STX F150 to my new 2018 XLT F150 from. More
by DKL
July 10, 2018
Te Best Service Ever from Family Jeff was very professional and straight to the point and made my deal happen in a smooth quick manner. I am a return customer and the staff as whole Jeff was very professional and straight to the point and made my deal happen in a smooth quick manner. I am a return customer and the staff as whole was really friendly and no way shape or form tried hustle me and make me feel uncomfortable. I recommend everyone to go to this dealership and get the services from these two young men. They are 5 stars across the board as far as me and my wife are concerned. More
by juljes2013
July 09, 2018
Painless and easy I have purchased 4 vehicles from Five Star Ford. Michael Krantz has sold me all 4. The experience is alway good. Feel like am getting a fair deal and I have purchased 4 vehicles from Five Star Ford. Michael Krantz has sold me all 4. The experience is alway good. Feel like am getting a fair deal and treated well. More
by tatman65
July 04, 2018
Excellent experience Heard about this dealership through car pros and they certainly earn the reccomendation. Very good experience. Worked with me to get to where I could Heard about this dealership through car pros and they certainly earn the reccomendation. Very good experience. Worked with me to get to where I could be happy with affording what I got. I realize these 5/5 reviews are somewhat useless when you’re evaluating the merits of a person or business but I couldn’t justify giving a lower score. surprisingly good experience. More
by Lucas
July 03, 2018
Best truck buying experience I was referred to Grant and I know why now he was very friendly knowledgeable with no pressure and help me all the way through the process of buying m I was referred to Grant and I know why now he was very friendly knowledgeable with no pressure and help me all the way through the process of buying my new SUV I would highly recommend him to anyone looking for a new vehicle the dealership was clean friendly and help me speak through the process when I had something else to do that night go visit Grant and see this for yourself More
by Jerry416
July 02, 2018
Very friendly, upfront, honest and quick buying experience! I emailed about a new truck and Mr. Krantz called within 15 minutes. We scheduled a time for me to come in and he was very knowledgeable about the tr I emailed about a new truck and Mr. Krantz called within 15 minutes. We scheduled a time for me to come in and he was very knowledgeable about the truck and answered all of my questions. He was not pushy about the sell and let me think about it overnight. I bought the truck the next day and everything only took about an hour and a half with David Barragan who was also great and very helpful, and the truck was detailed and ready to go as soon as I signed the last paper. Very pleasant buying experience and I would recommend Mr Krantz and the dealership to anyone looking for a new Ford. More
by Dds0032
Employees Worked With
Michael Krantz, David Barragan
July 02, 2018
Excellent New Car Buying Experience We had an overall excellent experience purchasing a new vehicle at Five Star Ford of Carrollton. The dealership itself if extremely nice, very clean a We had an overall excellent experience purchasing a new vehicle at Five Star Ford of Carrollton. The dealership itself if extremely nice, very clean and a great place to shop for a Ford vehicle. The staff members we dealt with were all very polite, professional and extremely helpful. Our new car buying experience was the best we have ever had. It was a pleasure to buy from Sam Pack's Five Star Ford. Mr. Krause took extremely good care of us as did Mr. Wahlquist. Both these gentlemen were extremely pleasant, answered all our questions and helped us with our purchase. The buying experience for us was as good as it gets! More
by Rudy81
June 28, 2018
Knew exactly what I wanted My experience at Sam Pack's Ford was the best I ever had. Jeff Flaishans knew what I had in mind and he worked with me on various models, packages and My experience at Sam Pack's Ford was the best I ever had. Jeff Flaishans knew what I had in mind and he worked with me on various models, packages and prices. He worked tirelessly and made sure I was happy with the selection. He was always calm, cool and collected. I would recommend anyone to him because he showed that he's not happy unless you're happy. He works with you no matter how long it takes. More
by New buyer
June 21, 2018
Mike Krantz Mike did a great job from start to finish including great communication throughout the entire process. Overall very pleased with an excellent job by t Mike did a great job from start to finish including great communication throughout the entire process. Overall very pleased with an excellent job by the entire team. More
by therealgiraffe
June 19, 2018
New Truck Always a great experience working with Grant, this is the second I have bought from him and will continue to do so. I will recomend this dealship agai Always a great experience working with Grant, this is the second I have bought from him and will continue to do so. I will recomend this dealship again and again. More
by jry1600
Employees Worked With
Other Employees :
Grant Wahlquist
