Sam Pack's Five Star Ford Carrollton

Melanie is awesome! This is the 2nd vehicle my family has bought from Melanie. Her attitude, knowledge of the product and patience made my experience pleasurable. The way This is the 2nd vehicle my family has bought from Melanie. Her attitude, knowledge of the product and patience made my experience pleasurable. The way she goes out of her way to make sure all questions are answered and respect she gave me, is the way customers want to be treated. Sam Peck claims to a 5 Star dealership, but Melanie is the true 5 Star person! More

Fabulous! I couldn't be happier with my experience at Sam Pack. This is my first time buying a car and Jess made sure it went as smooth as possible, she listene I couldn't be happier with my experience at Sam Pack. This is my first time buying a car and Jess made sure it went as smooth as possible, she listened about what I wanted in a car and made sure that she was showing me everything that was within my criteria. She was super personable and took the time to show me multiple types of vehicles. When I liked a car but wasn't completely sold she didn't try to push that car on me, she kept looking until we found the perfect one. I couldn't have had a better and more stress free experience. Thanks so much to the staff at Sam Pack Ford for all your help! More

Grant will help I showed up, unannounced, to research F-150's. Grant dropped what he was doing to help answer my questions. For my obscure questions that Grant wasn I showed up, unannounced, to research F-150's. Grant dropped what he was doing to help answer my questions. For my obscure questions that Grant wasn't able to answer immediately, he got in touch with someone or looked it up himself to answer the questions before I left. I really appreciate him working diligently to help me. There was zero pressure throughout the entire process, I felt comfortable and apart of the conversation the entire afternoon. Grant was able to show me multiple F150s that fit my very specific criteria. Process went so smooth that I pulled the trigger and ended up purchasing the initial p/u he showed me. More

The best experience! Michael X Michael I just had the best buying experience I have ever had with buying a car. Michael Krantz responded within 15 minutes to an online inquiry that I placed I just had the best buying experience I have ever had with buying a car. Michael Krantz responded within 15 minutes to an online inquiry that I placed online. We immediately set up an appointment and I came in today. I was a little nervous when he said he wasn’t expecting me so early but he quickly remembered our appointment and was able to pull up everything on the computer. Michael made me feel very comfortable and I never felt pressured at all. He came across as very genuine and exceeded all of my expectations. I have never owned a new car before and he made my dreams come true! He also took me around to other people at the dealership and introduced me and I just really felt valued as a customer. He is so nice and will get you what you need and what you ask for! Michael Pisarik did my financial package and can I just say the man is a genius! He was able to cut my payment down significantly less and was also very down to earth and straight to the point without being abrasive. He didn’t bombard me with unnecessary add ons and was very patient with me with all the questions that I had regarding the warranty packages. He’s great that’s all I can say! Joseph the tech guy was very knowledgeable I hope I am saying his name right I lost the card. He was very sweet and helped me figure out how to operate all the gadgets in my car and synched me right on up. To put it short, I had been putting off getting a car for a very long time because I was scared of being taken advantage of or being treated badly because I am a woman. All my fears were put to rest the minute I stepped into this dealership! I loved my experience and I will recommend others to come here as well. They really treat you like you matter here and the cars are gorgeous! More

Always been a pleasure to work with! Michael has been a great sales man to work with. I have worked with Michael in 2012 when I purchased my very exciting 2012 Mustang GT. He helped make Michael has been a great sales man to work with. I have worked with Michael in 2012 when I purchased my very exciting 2012 Mustang GT. He helped make the experience pleasant and enjoyable. I will definitely recommend Michael to friends and family. More

Amazing Service My experience was wonderful at Five Star Ford in Carrollton. Jess was wonderful and walked me through all of my options. She was so easy to work with My experience was wonderful at Five Star Ford in Carrollton. Jess was wonderful and walked me through all of my options. She was so easy to work with and very knowledgeable and professional. She told me everything that was happening throughout the buying process and was very sweet to my son. RJ and Brandon were equally knowledgeable and professional in their help finding the right car for my family. Every employee who worked with me was amazing, knowledgeable, and worked within my budget and what I needed. I had been to two other dealers previously and this was hands down the best experience and most professional staff. I didn't question their motives and never felt hassled to get something I didn't want. I will recommend them to anyone in the future looking for a car. They provided Amazing service and made things so easy in what could be an exhausting experience. More

Excellant I have bought 2 trucks from 5 star ford and have gotten excellent service and help in getting what I was looking for. Chris has gone above and beyond I have bought 2 trucks from 5 star ford and have gotten excellent service and help in getting what I was looking for. Chris has gone above and beyond anything I could have imagined. He has made sure that any issue that I have with my new truck is timely taken care of. More

Melanie Lucero Melanie was great to deal with...! Tremendous customer service. Made the process very easy from start to finish. Would 100% recommend her to anyone lo Melanie was great to deal with...! Tremendous customer service. Made the process very easy from start to finish. Would 100% recommend her to anyone looking to purchase. More

Everyone At Sam Pack Was Genuine and VERY Helpful! A Must!! We went to test drive a Ford Explorer. Our sales guy Raul Leura was over the top kind and non pushy!! Could not have been more nice or informative!! N We went to test drive a Ford Explorer. Our sales guy Raul Leura was over the top kind and non pushy!! Could not have been more nice or informative!! Not your typical dealership or sales guys/gals!! Raj the Sales Manager was over the top helpful and supportive in every inch of the way! We are SO happy we ended up buying a Ford Explorer from this dealership because they are THE BEST!! If you are looking to buy a car or curious about their cars.....GO to this dealership....you will not be disappointed!! More

Great experience! A close friend refered me to Michael as a trusted and honest salesman. My experience with my truck purchase was handled very professionally, Michael p A close friend refered me to Michael as a trusted and honest salesman. My experience with my truck purchase was handled very professionally, Michael put alot of effort into making me feel comfortable and staying within my budget. I would highly recommend Michael to friends and family. More