Sam Pack's Five Star Ford Carrollton - Service Center

Great service. Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure More

I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

Our sales rep. Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry though, you best go somewhere else. More

Clay delivers on his promises by keeping the customer fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. More

As always Kenneth Faircloth took excellent care of my vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue wit vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue with Sam Pack Carrollton nor Kenneth. Keep up the good work. More

I contacted Clay Young, as I have for the past 7 years, to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details w to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details with me. More

Clay Young is a very professional and kind person, he is always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar More

This started a few days before Feb 18, 2021. My car was repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked m repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked my car up from my house but after they completed the repairs and I paid the deductible for my warranty they were waiting for me to pick up my car. I had to remind Vincent that they needed to bring my car to my home and I needed it by Feb 24th for my 8 am covid shot appointment. Needless to say I received my car late the morning of my appointment which made me over 2 hours late arriving to the Texas Motor Speedway. Once my car was returned I got in it to drive to TMS and all the lights were on ON my dashboard. WHY WOULD A DRIVER RETURN A CAR WITH ALL THE LIGHTS ON. The driver didn't have enough sense to contact Vincent when leaving to say hey the lights are on should I bring it back to the shop. But no he drove it to my house and thank heavens the car didn't die on me. So my car was returned for the second time they gave me a loaner car which I reluctantly had to go get. I unexpectedly had to leave town for a family emergency and contacted by Vincent that my warranty wouldn't cover the work. He ran the invoice through the 5 Star Ford system that indicated it was not covered. I contacted the Ford extended warranty and laughing said you mean I'm paying for the Premium Warranty and it doesn't cover these repairs? The warranty guy checked the system and said no one other than myself had called about the warranty on my car. Because I called the warranty department to tell them the issue before taking it in. Vincent said he wasn't aware he needed to call them directly for getting the invoice approved for payment. I was very nice to have a neighbor let Five Star Ford in my garage after they completed the service to get their loaner car and drive my car into my garage. Now after returning home weeks later my car makes noise as I try to put it in any gear. AND sounds even worst. Every time my car is returned it is worst than when I took it in. So at this point I have paid 2 DEDUCTIBLES TO HAVE MY CAR SERVICE. How can they return a car again with MORE problems than it had originally. They definitely have issues with the service department and Travis the service supervisor is worthless in getting things straight. While out of town I was to pay my deductible but was charged over $1100 to my credit card and not the deductible I was required to pay. I called my credit card and had them reversed that charge and then 2 days later Five Star Ford accounting folks charged my card again. I instructed Travis Doyle not to contact me until he got the situation under control. So now I'm trying to find out how to get my car repaired their while I really want to take it to Park Cities Ford but it further away and I need Five Star Ford to fix all the issues they have caused to my car without me paying ANYTHING ADDITIONAL. More

Clay has serviced all of my vehicles over twenty years and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the deale and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the dealership, done on time, first time. I have bought 4 Fords from this dealership over the last 20 years, always been cared for my Clay. I tell stories about his service and style when i teach others. More