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Santa Cruz Toyota
Capitola, CA
1,133 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,133 reviews
February 26, 2026
I bought my used car from Toyota about 3 1/2 months ago. I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wron I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wrong. More
by gregrogers531
Verified Customer
February 25, 2026
I came in and let him know what I thought the issue was and then serivce looked at and fix it and then serivce looked at and fix it More
by dianavalentine255
February 25, 2026
I was disappointed with the overall level of customer service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interac service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interactions, the basic expectations of professionalism—such as a greeting, correct name usage, and acknowledgment—were not met. After being asked to wait outside for my vehicle during pick-up, I stood there for nearly 15 minutes before another service mechanic informed me that my car had never been requested and assisted me himself. Additionally, the receptionist handling the rental car process was unwelcoming, which made the experience feel dismissive and off-putting; based on this visit, I’m reluctant in returning to this service department. More
by Kbcandaza
February 24, 2026
Devan was really informative and helpful. It's always a great experience at Toyota. I've never had a problem at Toyota and will keep going back. It's always a great experience at Toyota. I've never had a problem at Toyota and will keep going back. More
by edeno
Employees Worked With
Devan
February 24, 2026
The check in is really efficient and the staff knows their stuff. The waiting room is comfortable It’s not a chore to get my car serviced. their stuff. The waiting room is comfortable It’s not a chore to get my car serviced. More
by Dee
February 23, 2026
Great! Had an undercarriage coming lose, near the wheel...plastic piece. Leah had the crew secure it tight...at no cost! Fantastic! Had an undercarriage coming lose, near the wheel...plastic piece. Leah had the crew secure it tight...at no cost! Fantastic! More
by rroberts11
February 22, 2026
Por Terrible Mala experiencia con servicio al cliente con estas personas Terrible comunicación entre empleados estas personas Terrible comunicación entre empleados More
by Chegevaram
February 22, 2026
Everybody was great at Toyota Santa Cruz and we're very attentive to my needs and concerns. attentive to my needs and concerns. More
by Danielsonjin
February 21, 2026
They were very accommodating with our emergency tow-in. Communication was very good. Overall experience was excellent and we will use the service department i. The future. Communication was very good. Overall experience was excellent and we will use the service department i. The future. More
by brian_betschart
