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Santa Cruz Toyota

Capitola, CA

4.4
628 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 628 reviews

August 07, 2025

Very helpful, incredibly informative and knowledgeable, my car is now 100% better. Thanks ! We will be back ❗️ More

by dnbnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Bandy
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and your business! See you next time.

August 07, 2025

Very courteous the gentleman who helped me at Santa Cruz Toyota, mark was very thorough. More

by lchevial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service dept
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars! Come on back to see us.

August 04, 2025

Quick service, nice waiting area, kept informed of progress. 10,11,12,13,14,15 words More

by dfn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 04, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great rating!

August 04, 2025

Waiting over 3 hours for an oil change is crazy. What’s the point of making appointments? More

by nseldridge2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 05, 2025 -

Santa Cruz Toyota responded

Thank you for the feedback. We are very sorry for the extended wait time. Our team hopes to have the chance to earn your business again in the future!

August 04, 2025

Hunter the guy. Great communication and honest. Done in a timely matter as well. Thanks. More

by Manzy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter. , Craig Bandy
Aug 05, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

August 04, 2025

I thought service department was very nice to me. I did not expect to have to wait to get service, but was told they were busy that day and could take over 3 hours. In the end they were quicker and More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names remembered
Aug 05, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience! Our team appreciates your business, and we hope to see you again.

August 02, 2025

Over priced, not very good communication with service rep I have been a long time loyal customer... I'm re-thinking where I should go for service More

by cheapsuit
Recommend Dealer
No
August 02, 2025

Friendly and professional. However, the tech forgot to replace the cover on the cabin filter bay. Not a big problem, but… More

by santacruzken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and your business. Come on back to see us!

August 02, 2025

Good customer service let me know what needs to be done in the future ! Will recommend Toyota to all my friends ! More

by carmenp408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and recommendation! See you next time.

August 02, 2025

You guys mean business and were very helpful! If you need a car, see them! More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Bandy
Aug 04, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team enjoyed having you here, and we hope to see you again!

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