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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.3
465 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 465 reviews

July 12, 2025

Everything was great. Friendly. Took too long tho for a recall fix. Please be faster More

by Sheilahdowns
Recommend Dealer
Yes
Employees Worked With
Kyle I think. The guy next to the desk with the bobble head dog
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Jul 14, 2025 -

Santa Cruz Toyota responded

We appreciate the business and feedback! Our team is here for any future needs, and we hope to see you again.

July 12, 2025

They have nice staff. Very attentive . Transportation services were quick and efficient. Nice drivers. Good snacks More

by rhodajane.rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin mike, Schulz. And guy that came to my rescue
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Jul 14, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and your business! Come on back to see us.

July 12, 2025

Really helpful day and friendly. Would recommend them and proudly advertise them in the state of Texas More

by snewberry927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars and recommendation! Our team is here for any future needs, and we hope to see you again.

July 12, 2025

I bought a 2025 Rav 4, Max Peck was my sales person…he was so patient and accomodating More

by sdkahn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Peck in sales and Dom in window tint
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Jul 14, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team wishes you many happy miles, and we are here for any future needs. See you again!

July 12, 2025

I have bought 6 RAV 4s and the sale man Chuck has always been the man I buy from. The people always look good care of me More

by chriscellarius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Check sale man
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Jul 14, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars and your business! See you next time.

July 12, 2025

I watched a service person try to up sell an old couple ~$3,000 worth of additional service on a Toyota with 65,000 miles that had recently had its 60k service completed. More

by barnold.consult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed. I used Service dept.
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Jul 15, 2025 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 12, 2025

I really liked the service representative. Service department seems geared to upsell. Expensive. The driver who took me to and from my house was also friendly and excellent. More

by Kirk Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the service representatives name
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Jul 15, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback, Kirk! Our team strives to provide 5-star service, and we hope to have the opportunity to earn your business again in the future. If you would like to discuss your experience further, please reach out as soon as possible. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 11, 2025

The gentleman who helped me - with a dog on his desk - was so extremely rude to a customer who came in seeking help with his new purchase. The staff member belittled, dismissed and gaslit the customer, th More

by Abbye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin?
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Jul 15, 2025 -

Santa Cruz Toyota responded

Abbye, we appreciate you taking the time to share this with us. Please know this is not the experience we want for any customer, and we would like to speak with you to discuss this further. Reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 11, 2025

Good customer service for annual maintenance , Reliable transport to Watsonville and back to dealership. Will return next year More

by decline5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 11, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! We will see you next time.

July 11, 2025

I have always had a good experience with you service department and personnel. Very much like your new online inspection report and estimate. More

by jrpunches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hunter
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Jul 14, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team is here for any future needs, and we hope to see you again!

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