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Santa Cruz Toyota
Capitola, CA
236 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 236 reviews
Verified Customer
May 20, 2025
Excellent customer service, every time. We specifically shop her - over 25 years now - due to the professional effort all staff put forth. We specifically shop her - over 25 years now - due to the professional effort all staff put forth. More
by gordon741
Employees Worked With
May 20, 2025
All was well and good and done rather quickly. I'll be back in 5,000 miles! I'll be back in 5,000 miles! More
by Scott
Employees Worked With
Other Employees :
Richard
May 19, 2025
Sales passed on to someone else when I arrived. No RAV4-hybrids on lot. No discount except for unwanted add-ons. Had to fill in all paper work before car even on lot…it took over 2-1/2 hours and No RAV4-hybrids on lot. No discount except for unwanted add-ons. Had to fill in all paper work before car even on lot…it took over 2-1/2 hours and left me completely exhausted. When there to pick up car, trade-in value, went from a low of $1000 down to $100 until complained. Useless accessories, no discount, except one for coating. Phone set up incorrectly making my phone secondary. Cashed check while deposit to bank was still pending. Could have resulted in cost to me. Employees listed below were not any of those assigned to me. More
by bs1o
Employees Worked With
Abel, Richard Brabo, Chris Meyer
May 19, 2025
I was told the seat in my 2023 van needed a $1600 repair. I left the van at the dealership and later that afternoon was told the repair was complete... I picked up my car and discovered a day later repair. I left the van at the dealership and later that afternoon was told the repair was complete... I picked up my car and discovered a day later that no repair had been made on the problem. I returned to the dealership and they were unable to explain what had been done to my car. Two weeks later the correct part is still has not arrived. More
by Zenartmosaics
Employees Worked With
Lea, Giselle and Suzy are great! Problem with the mechanics I guess
May 19, 2025
Mikell Johnson is an asset to Santa Cruz Toyota very knowledgeable and courteous Great Service knowledgeable and courteous Great Service More
by manuelflorendo1
May 19, 2025
Tried to scam me out of 4500$ by saying my car had a bad headgasket, and would not cover the labor of teardown when car is under warranty. Left the car outside under sprinklers and left hard water spotting headgasket, and would not cover the labor of teardown when car is under warranty. Left the car outside under sprinklers and left hard water spotting on the eight thousand dollar paint protection film I had installed on the car. Very unprofessional shop. More
by mark
