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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,811 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,812 reviews

October 24, 2026

I've had excellent service at SC Toyota. I appreciate how I'm kept up to date on what's going on with my car work. More

by c_heenan
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
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Oct 24, 2026 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 24, 2026

Cut to the chase. Short and sweet. No chit chat. Cold. I would say Not very friendly. More

by shaunbears
Recommend Dealer
Yes
Employees Worked With
Last name was Shoemaker
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Oct 26, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

October 24, 2026

Helpful, friendly, quick, good waiting area. Honest, good pastries, smiles, good estimate of time the work took. More

by kristine.louise.g
Recommend Dealer
Yes
Employees Worked With
Tim Mundt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mundt
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Oct 24, 2026 -

Santa Cruz Toyota responded

Thanks for sharing about your experience with Santa Cruz Toyota. We appreciate your business and hope to see you again soon!

October 24, 2026

Ronald listened carefully. Ronald gave accurate information and called back when he said he would. More

by anne_e
Recommend Dealer
Yes
Employees Worked With
Ronald Shoemaker
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Oct 24, 2026 -

anne_e responded

Can I edit this? Please remove the No at the end.

Oct 24, 2026 -

Santa Cruz Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Cruz Toyota.

October 23, 2026

I went in with some questions after they serviced my car and I was able to get questions answered More

by giullianagamez
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Oct 26, 2026 -

Santa Cruz Toyota responded

We appreciate the rating and your business! Our team hopes to see you again.

October 23, 2026

Awesome team over all The service department is top-notch. Reliable, professional and efficient. Fair and incredibly fast More

by Josyfav
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
Print
Oct 23, 2026 -

Santa Cruz Toyota responded

Thanks for the five-star rating and your kind words about our service department. Hearing that the service on your RAV4 felt efficient, reliable, and fast means a lot to our team.

October 22, 2026

Everything was excellent and the directions were clear and they text me right away and everything went smoothly yay More

by leselleah
Recommend Dealer
Yes
Print
Oct 22, 2026 -

Santa Cruz Toyota responded

We’re glad the directions were clear and our text updates kept you informed. Thank you for the five-star rating and for trusting our team with your Corolla Hatchback service.

October 22, 2026

Service was great, told . me estimate on the new tires was right, so was wheel alignment More

by billinsantacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 22, 2026 -

Santa Cruz Toyota responded

Transparent estimates are at the heart of how our service department operates. Knowing our estimates matched your Toyota Tacoma’s tire and alignment service is rewarding, and Lea appreciates your five-star rating.

October 22, 2026

Great customer service Checked in as soon as I pulled in service area, Kyle was friendly and provided excellent service More

by susanipoppe
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Trudell
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Oct 22, 2026 -

Santa Cruz Toyota responded

Knowing that our check-in process met your expectations and that Kyle provided friendly service is rewarding. Your kind words and five-star rating mean a lot to our service department.

October 22, 2026

It's the best hotel that I've been at in a long time. Everybody knows their job and what's going on with everybody involved. I'm very impressed and you get a hotel rating of five stars! Yes, I know you'r More

by cfsr54
Recommend Dealer
Yes
Employees Worked With
Tim!
Print
Oct 22, 2026 -

Santa Cruz Toyota responded

We appreciate the five stars and your business! Thank you for choosing Santa Cruz Toyota. We look forward to assisting you next time.

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