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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,310 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,310 reviews

June 12, 2026

It's easy, quick, and professional. I trust their recommendations and feel like they have my best interest in mind. More

by Bethhansman
Recommend Dealer
Yes
Employees Worked With
Tim Mundt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mundt
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Jun 12, 2026 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars! We hope to see you again.

June 12, 2026

We were told by our advisor Kyle we would receive a price match which was not approved by Brian. Other services were poorly performed More

by mmaggipintospubl
Recommend Dealer
No
Employees Worked With
Brian the manager was our last disappointing contact
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Jun 12, 2026 -

Santa Cruz Toyota responded

Thank you so much for taking the time to bring this to our attention. We apologize for the less than outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 11, 2026

I had an awesome experience. A very knowledgeable staff, very friendly, and very helpful. I would highly recommend Santa Cruz Toyota to my friends and family. More

by Centralcoastcompton
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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Jun 11, 2026 -

Santa Cruz Toyota responded

Thanks for sharing your positive service experience on your Toyota Camry. Our team, including Pablo, is glad we could be knowledgeable, friendly, and helpful throughout. We appreciate your recommendation to friends and family.

June 11, 2026

Professional and efficient Can always count on Santa Cruz Toyota. They are professional and efficient More

by kimi.rhodes
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Jun 11, 2026 -

Santa Cruz Toyota responded

It’s great to hear that our team provided professional and efficient service. We appreciate your continued trust in us for your Toyota Prius maintenance. We look forward to assisting you on your next visit.

June 11, 2026

The Toyota maintenance program is misleading, as it's recommended to get your oil changed every 5k but Toyota isn't included with the 5k service. More

by shaunbears
Recommend Dealer
Yes
Employees Worked With
Omar
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Jun 11, 2026 -

Santa Cruz Toyota responded

Shaun, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

June 11, 2026

Mark Schultz was excellent. Great customer service, prompt responses, and clear communication about my service and trouble shooting issues. More

by fpmarquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Jun 11, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Mark and our team here at Santa Cruz Toyota are glad to have you as a customer.

June 11, 2026

The advisor explained all the choices well. Good service for drop off and pick up More

by rkapre
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 11, 2026 -

Santa Cruz Toyota responded

We’re glad our advisor clarified all the options and provided a seamless drop-off and pick-up experience for your Toyota Corolla Hybrid. It’s rewarding to know the service process was straightforward. Thanks for the excellent rating.

June 08, 2026

Friendly, knowledgeable, helpful I was well taken care of from the dealership, I have been going there for a while and always a great experience More

by thalia
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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Jun 08, 2026 -

Santa Cruz Toyota responded

Greetings and thank you for trusting our team with your Toyota Sienna over the years. We’re delighted Pablo and our service team could deliver friendly, knowledgeable care during your visit. We look forward to assisting you again.

June 08, 2026

I'd never leased before, but I'd owned a Corolla for20 years. I was looking for a small SUV type car and Joey showed me the Corolla Cross which impressed me. However, after researching the car, the Hybrid More

by shawn.wees
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Jeffers
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Jun 08, 2026 -

Santa Cruz Toyota responded

Congratulations, Shawn! It was wonderful having you here, and we wish you many happy miles. Thank you for choosing Santa Cruz Toyota!

Jun 08, 2026 -

shawn.wees responded

My pleasure. I’m looking forward to our partnership over the years going forward. Thanks to everyone who made this possible!

June 07, 2026

I am a person of my word and would expect the same when making such a large purchase. More

by MJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Park
2.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Hurley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Reilly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Brabo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2026 -

Santa Cruz Toyota responded

Please know here at Santa Cruz Toyota, we aim to provide a 5-star experience to every customer, and we are sorry if you left feeling otherwise. Please get in touch with me if you would like to discuss this further and address any issues. - Simon Bachir, General Manager, simonb@santacruztoyota.com

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