Santa Cruz Toyota

Setting up the appointment through Pablo was super easy and it was great to have the option to service the car on Saturday. and it was great to have the option to service the car on Saturday. More

5 5 Recibí un excelente servicio. Todos fueron muy amables y lo que mas me gustó es que se me atendió en Español Todos fueron muy amables y lo que mas me gustó es que se me atendió en Español More

I purchased new tires with your buy 4 get 1 sale. Mark was extremely helpful in my tire choice and sizing. Tires would arrive by Tuesday for my scheduled appointment. The correct tires and size were Mark was extremely helpful in my tire choice and sizing. Tires would arrive by Tuesday for my scheduled appointment. The correct tires and size were installed that day as promised , paid for 'em, out the door and home. Easy Peasy and Mark was great. More

It was very quick, and they were friendly. Moreover, they showed me the cars and let me test drive several of them! Thanks Moreover, they showed me the cars and let me test drive several of them! Thanks More

I had a 10000 mile checkup on a new car that I had purchased from this dealer and after the service, the TPMS system was indicating false low pressure reports. The service also missed the fact that on purchased from this dealer and after the service, the TPMS system was indicating false low pressure reports. The service also missed the fact that one tire had sufficient side wall damage that it needed replacing. When I was told by another mechanic that I definitely needed a new tire, I returned to the dealer to get them to replace the tire with an identical OEM replacement. I said to the service rep that I needed two things done: 1) a new identical tire replacement and 2) proper adjustment to the TPMS system. I had mentioned the TPMS issue twice to the service rep when dropping off the car. When I picked up the car I mentioned that (according to the invoice) he had left out the TPMS data point. He apologized and mentioned that the service department should have addressed this without him making any notes. When I was leaving the dealership I asked the service rep to show me how to display the pressure on the dash. He said he didn’t know how to do that and said I should refer to my owners manual. I asked him if there was someone who could help and he said that all the technicians were busy. I still don’t know if the TPMS system is properly adjusted. More

Lea is very knowledgeable and she explained everything that was to be done on my automobile and the cost! I was very impressed with her professionalism! that was to be done on my automobile and the cost! I was very impressed with her professionalism! More

He helped me the entire time and was very kind; he deserves 5 stars. Thank you so much for the service he provided that day. deserves 5 stars. Thank you so much for the service he provided that day. More

Great except for the Manufacturer's recall took a lot longer than I anticipated. But Giselle explained that appropriately when I dropped my 2025 Camry off for its service. longer than I anticipated. But Giselle explained that appropriately when I dropped my 2025 Camry off for its service. More

Customer focused. Good to great communication skills. Great waiting room, customer lobby. Really nice people! Good to great communication skills. Great waiting room, customer lobby. Really nice people! More

Excellent The experience was excellent! Everyone treated me kindly with respect and no high pressure for additional service Everyone treated me kindly with respect and no high pressure for additional service More