Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Cruz Toyota
Capitola, CA
1,812 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 1,812 reviews
October 15, 2026
Mark was great to work with. However the prices being so high have made me decide to start changing my own oil. However the prices being so high have made me decide to start changing my own oil. More
by wyogarcia08
Verified Customer
October 15, 2026
Super crowded, and shuttle drivers are really fast and changing directions often, The service I was supposed to get was maintenance service and they never reset the computer so I have that on the scre changing directions often, The service I was supposed to get was maintenance service and they never reset the computer so I have that on the screen still More
by jmac1881
Employees Worked With
October 15, 2026
Mikell was super helpful, stayed in touch with me, and told me exactly what was going on in the process. My only question is why parts weren’t ordered ahead of time for this recall when I scheduled the se told me exactly what was going on in the process. My only question is why parts weren’t ordered ahead of time for this recall when I scheduled the service more than a week in advance. Didn’t expect to lose use of the vehicle for an extra day. Work was completed in 36 hours, and it looks fantastic. Overall, happy with the mechanical repairs and Mikell’s professionalism. More
by Rbb
Employees Worked With
October 14, 2026
It was a Sunday still got me in and finished my car getting inspected for the maintenance. Mark is very professional very helpful and getting my car inspected and getting me back on the road appreciate getting inspected for the maintenance. Mark is very professional very helpful and getting my car inspected and getting me back on the road appreciate Mark and his great Customer Service. More
by mysticthoughts78
October 14, 2026
Service associate was professional, & went above & beyond for what was needed for my vehicle. for what was needed for my vehicle. More
by sara.sikich
October 14, 2026
Take too long for normal service. 4 to 6 hours is ridiculous for an oil change. It doesn't matter what time I come in, or if I make an appointment. Always the same long wait. 4 to 6 hours is ridiculous for an oil change. It doesn't matter what time I come in, or if I make an appointment. Always the same long wait. More
by gary.gliddon
Employees Worked With
October 14, 2026
Everything was organized & my rides home & back were great! Everyone was very courteous. great! Everyone was very courteous. More
by dianyancy
October 13, 2026
Why make appointments when they apparently don't matter? Would be nice to have an idea how long before you get your car back. Service dept is friendly Would be nice to have an idea how long before you get your car back. Service dept is friendly More
by alanstrassberg
Employees Worked With
October 13, 2026
Pleasant. Well-mannered. Went out of his way to find parts for my car. Older model Camry. Well-mannered. Went out of his way to find parts for my car. Older model Camry. More
by rarmy9
October 13, 2026
Professional, friendly, timely Appreciated the explanation of how this service would work, and was impressed with the customer comforts provided( coffee, tea, pastries, lounge area). explanation of how this service would work, and was impressed with the customer comforts provided( coffee, tea, pastries, lounge area). More
by jeanniejody1953
Employees Worked With
Jacob
