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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,381 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,381 reviews

June 21, 2026

Professional and educate on important services needed at specific miles driven and about planning ahead for additional services for best use of my car. More

by outdoornutrition
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jun 22, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team is here for any future needs and hopes to see you again.

June 21, 2026

The service representative really went above and beyond in suggesting the best options for me at my 30,000 mile check More

by kali.m.campbell
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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Jun 21, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear Mikell could guide you through the best options for your Camry’s 30,000-mile check. Thank you for trusting our team with your Toyota’s care. We look forward to supporting you on your next visit.

June 21, 2026

Honest good people at Toyota SC! Thanks for a great experience! Fetty was great and responsive. More

by kelhemp22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Fetty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2026 -

Santa Cruz Toyota responded

It’s great to hear our Toyota staff were honest and responsive. Congratulations on your new RAV4. We look forward to assisting you again in the future.

June 20, 2026

This dealership was a pleasure to work with. They were friendly, knowledgeable, and helpful, especially Robin Steinberg, with whom I had the most contact. More

by pgdoglover
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Steinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2026 -

Santa Cruz Toyota responded

It’s wonderful to know our team was friendly and knowledgeable during your purchase. Robin is delighted to have assisted you. Enjoy your new Toyota Corolla Hatchback and let us know if you need anything else.

June 20, 2026

Very helpful staff. Comfortable waiting room with coffee, tea and snacks makes waiting for your car pleasant More

by nlerez
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cimancho
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Jun 20, 2026 -

Santa Cruz Toyota responded

It’s great to hear our staff was helpful and that you found the waiting room comfortable with coffee, tea, and snacks during your Toyota Prius service. Thanks for the five-star review, and we look forward to seeing you again.

June 19, 2026

We have found that SANTA CRUZ Toyota does not just replace parts trying to solve any problems, but actually fixes them. More

by bobkampa
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Jun 19, 2026 -

Santa Cruz Toyota responded

Thank you for trusting us with your Toyota Highlander. We’re glad our team went beyond simply swapping parts to ensure the real issue was resolved. Mark appreciates your feedback and looks forward to assisting you again.

June 19, 2026

This dealership is always spotless inside and out, and the employees are very courteous. My service is usually on time, every time. More

by matarazzos423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2026 -

Santa Cruz Toyota responded

Thank you for highlighting our clean facilities and courteous team. It’s great to know your Toyota Corolla Cross Hybrid service appointments are always on time. We appreciate your feedback!

June 19, 2026

The service man that helped me didn’t quote an accurate time. I waited longer than expected. More

by joshuamoreno2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Chavez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 19, 2026

Always takes forever. Had to wait remind them to bring my car out. Using space. More

by Pacha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2026 -

Santa Cruz Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 18, 2026

Tim was very helpful, courteous and speedy. The dealership is always friendly and provides a quality service. More

by nicolefelkins
Recommend Dealer
Yes
Employees Worked With
Tim Mundt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mundt
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Jun 19, 2026 -

Santa Cruz Toyota responded

We appreciate your five-star review. It’s great to hear Tim provided helpful, courteous, and speedy service. We’re glad our team delivered friendly, quality care for your Toyota.

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