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Santa Cruz Toyota
Capitola, CA
1,026 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,026 reviews
January 08, 2026
On time. 1 2 3 4 567 8 9 10 11 12 13 14 15 1 2 3 4 567 8 9 10 11 12 13 14 15 More
by mauldinp
Verified CustomerEmployees Worked With
January 08, 2026
My salesman, William was helpful, respectful, friendly and efficient. He took into account my limitations and preferences responsively. His manager and the finance manager were also very easy to work wi and efficient. He took into account my limitations and preferences responsively. His manager and the finance manager were also very easy to work with. More
by kerry.nehls
January 08, 2026
Very helpful and understanding of my concerns. I left the dealership feel more at ease. I left the dealership feel more at ease. More
by Brandy Lopez
January 08, 2026
I felt confident going in that they would take care of me. I had been worried about the 'check engine', etc. symbols that came on, so I went in to get it checked. Tim was very nice and helpful, and I'm ha me. I had been worried about the 'check engine', etc. symbols that came on, so I went in to get it checked. Tim was very nice and helpful, and I'm happy with the service that I got. More
by lori5646
January 08, 2026
Friendly service Service advisor was friendly. He explained everything clearly. He gave me a quote on services not covered for my car that will need to get done. The coffee and the donuts were gre He explained everything clearly. He gave me a quote on services not covered for my car that will need to get done. The coffee and the donuts were great too. More
by elinarher
Employees Worked With
Mike corton
January 07, 2026
Mike was on the phone looking down, then as I approached he turned toward the wall, not even acknowledging my presence. 2 minutes later he hung up. I said I have an appointment, seemed very bored with my co he turned toward the wall, not even acknowledging my presence. 2 minutes later he hung up. I said I have an appointment, seemed very bored with my concerns about my car, and discounted my concerns ie the rearview mirror seems foggy. Mike said all you have to do is wipe off the lens. I said it is not the reverse view, but the rearview mirror. He just shook his head like I didn't know what I was talking about. It was improved but still foggy in spots. I had my husband standing behind the car and move his hand around to figure out where the lens was and cleaned the window (up high) to fix the problem myself. I also said we were having problems with the pre-set driver seat settings and asked if someone could help. Mike said it was necessary to have both fobs and husband present to set it up. When I picked up the car, I said I had everything for the seat settings up. Mike said they are bringing your car around, come get me when it is there. Who is the customer? Why should I have to go find him? He should have come out with us. His attitude was way below par! We left without our concerns being addressed. He did call my cell phone a few minutes after we left and asked what happened. I told him we decided it wasn't worth the wait so we left. For the price we paid for the Sequoia I would have thought the service would have been better! I don't want to work with Mike in the future! More
by Robincourt
Employees Worked With
Mike Norton (last desk to the right when you walk in the service door)
January 07, 2026
Very professional, Richard made the deal easy Toyota is the way to go Most excellent the way to go Most excellent More
by Ferfes
January 07, 2026
I love the dealership and those who work there I would go back again and again back again and again More
by caliisty
January 07, 2026
Express oil change and no appointment needed Kind customer service Free coffe and free ride back home customer service Free coffe and free ride back home More
by moralesadrian212822
