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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,264 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,264 reviews

May 05, 2026

Prompt helpful Everyone was friendly helpful and nice. I was able to delay pickup till Saturday morning missing Friday evening traffic More

by furiakaren
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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May 05, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear the team was prompt and friendly. We’re glad Mikell could arrange a Saturday morning pickup for your Toyota Venza so you could avoid Friday evening traffic. Thank you for trusting us with your service needs.

May 05, 2026

Lacking. It was unfortunate that our experience was so bad for the first time after paying for all the packages. More

by ndinya
Recommend Dealer
No
Employees Worked With
Idk. My wife did it but for some reason all the communication is still going through me. Amy Palatnick called, setup the appointment, thought she made sure we had all the work being done confirmed, dropped and picked it up, and we still didn't get all the
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May 08, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 05, 2026

They listened and figured out my needs to solve the problem That's it. Good stuff More

by smhurley5
Recommend Dealer
Yes
Employees Worked With
Danny
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May 05, 2026 -

Santa Cruz Toyota responded

We’re glad you felt heard and that our team resolved the issue with your Camry Hybrid. Thank you for the five-star review and for trusting us with your service. We look forward to assisting you again.

May 05, 2026

Very helpful and understood what I needed. Service writer was very helpful. He helped me with my decision to install steps on my by. More

by richchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Ruiz
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May 05, 2026 -

Santa Cruz Toyota responded

It’s great to know our service writer made the process of adding steps to your Toyota Tacoma straightforward. We’re happy to hear you found the guidance helpful. Feel free to visit us again if there’s anything else we can assist with.

May 05, 2026

Super easy to get the deal done. So happy! Great communication and follow through Amazing More

by katierayepalmer
Recommend Dealer
Yes
Employees Worked With
Greg
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May 05, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you many happy and safe miles. Enjoy and come back to see us!

May 04, 2026

Showed up before my scheduled appointment and they started my service ahead of schedule. Good job Santa Cruz Toyota. Thanks. More

by devlinsplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2026 -

Santa Cruz Toyota responded

Thank you for your kind feedback. Pablo and our team were happy to start your Toyota Tacoma’s service early, and we appreciate your business.

May 03, 2026

The $460 cost to program my new fob was absurd for a task that took 20 minutes. I did appreciate my service advisor’s attention and helpfulness, but that wasn’t enough to offset the cost. I won’t be gett More

by carrie.luther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine
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May 04, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 03, 2026

Very good recomended we where do happy to go here because we went first to salinas and not More

by lourdes831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cather
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Solis-Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Santa Cruz Toyota responded

Thank you for recommending us and for choosing your new Toyota Corolla Cross after your visit to Salinas. We’re thrilled you’re happy with the experience and wish you many enjoyable miles ahead.

May 03, 2026

She went Above and beyond, making sure the repairs were complete She is a gem! More

by micahwrightone
Recommend Dealer
Yes
Employees Worked With
Leah
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May 03, 2026 -

Santa Cruz Toyota responded

Knowing our service team went above and beyond for you is truly rewarding. We’re pleased your Toyota is running smoothly after the repairs were finished. Thank you for sharing your experience.

May 03, 2026

Professional , experience,no drama I had a good experience my purchase was very easy and enjoyable More

by manuelflorendo1
Recommend Dealer
Yes
Employees Worked With
Stephen Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Hurley
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May 03, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your thoughts on purchasing your new Toyota Corolla. We’re pleased Stephen and our team made the process smooth and enjoyable for you. Enjoy your Corolla and feel free to reach out if there’s anything we can help with.

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