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Santa Cruz Toyota

Capitola, CA

4.4
628 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 628 reviews

August 10, 2025

Kyle was fantastic on phone. Not rushed. Calm, informative and responsive to my questions. Thanks More

by Csoussloff
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle service
Aug 11, 2025 -

Santa Cruz Toyota responded

Thank you for the great review! We enjoyed working with you, and we hope to see you again.

August 10, 2025

Always upselling critter cages and cabin air filters but oh well. And of course my peeling paint on my hatchback isn’t covered under warranty. More

by jascheysmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Looks like my salesman isn’t there anymore… Reilly something or rather
Aug 12, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. Please know this isn’t the experience we want for our customers or the service we expect from our team. We would like to speak with you to address this. Reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

August 09, 2025

The dealership was highly professional, and I was able to get my RAV4 serviced in a very short period of time. I was very impressed with the customer service level More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this with us, Craig! Our team enjoyed having you here, and we wish you many happy, safe miles.

August 09, 2025

They are prompt, friendly and take good care of my car. The manager is visible and available if you need help. Facility clean and waiting area is comfortable with coffee and snacks. More

by melisarwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Brabo 5 star
Aug 11, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great rating and your business! See you next time.

August 08, 2025

I’m sure it’s a fantastic dealership, it just was not a good match for me. I drove all the way out to Santa Cruz for what I thought was the perfect car and it did not work out. I ended up purchasing the ri More

by wotero4tea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any of these people
August 07, 2025

Thank you so much for your services and promptly doing the maintenance work. 👍🏼 Have a great day! More

by Screen name
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you for the kind words, see you next time!

August 07, 2025

Devan was very helpful, but the service time was over 4 hours for an oil change More

by cgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devan C
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you for the feedback and your business.. Our team hopes to have the chance to earn your business again!

August 07, 2025

They have been consistently a great dealership. I have been going to them for years. More

by Nboram
Recommend Dealer
Yes
Employees Worked With
Joshua justice
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Come on back to see us.

August 07, 2025

Friendly team, efficient processing system: appreciate shuttle service. Clear communication about car needs & costs; love same day drop-off & Pick-up More

by Mireyagomezcontreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review! We hope to have the chance to work with you again!

August 07, 2025

I had oil service change for my car. Service process was organized with friendly staff. It was done in timely manner and sevice completion was communicte. More

by kmowlavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! Our team hopes to see you again.

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