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Santa Cruz Toyota
Capitola, CA
1,109 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,109 reviews
February 19, 2026
I like the idea that everything was done on the vehicle, except I felt the wind chill wipers were overpriced. $50 for the pair and the wiper on the rear window was not replaced, and the service technician. except I felt the wind chill wipers were overpriced. $50 for the pair and the wiper on the rear window was not replaced, and the service technician. Never went to follow-up on my vehicle. I had to ask when I was going to get my vehicle back after four hours More
by joegozzo160
Verified Customer
February 19, 2026
Always there for me. Excellent immediate service. Best dealership ever. I live in Reno & always bring my Sienna to SCT for service & repair. Excellent immediate service. Best dealership ever. I live in Reno & always bring my Sienna to SCT for service & repair. More
by DrSherTodd
February 19, 2026
Promised a call by 1200, with car done by likely 3pm. I had to call and leave a message at 2:30 for status, car not ready until later. Jerry was nice but didn’t call as promised. I had to call and leave a message at 2:30 for status, car not ready until later. Jerry was nice but didn’t call as promised. More
by tracy33
Employees Worked With
February 18, 2026
Really appreciate Mark telling me about paying for 5 services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner! services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner! More
by spicykaterina
February 17, 2026
2 parts to this. Low rating wcause after making the appointment I called about 6 times to ensure everything was scheduled correctly. Left messages and #. Not ONE call Low rating wcause after making the appointment I called about 6 times to ensure everything was scheduled correctly. Left messages and #. Not ONE callback in a weeks time. Of course one part was not available because of this. Part 2- one I arrived, everyone was very helpful and I enjoyed the experience. The service guy, Mike Norton was a pleasure to work with. More
by Klfornshell
Employees Worked With
February 17, 2026
Mark is a great service guy. Nice attitude and professional and courteous. Explained everything too. Nice attitude and professional and courteous. Explained everything too. More
by jrburrou
February 16, 2026
The phone service staff got me the appt I wanted. Then Hunter and his team went above and beyond to give my 2008 Prius it's 100,000 service. Hunter stayed in touch with me as I needed to approve part Then Hunter and his team went above and beyond to give my 2008 Prius it's 100,000 service. Hunter stayed in touch with me as I needed to approve parts and repair of something unexpected they found. Incredibly, he was able to get the needed parts from San Jose and the car was ready end of day. When I drove home, my car's handling and connection to the road was like night and day. It was like a new car. I called Hunter when I got home to tell him how impressed and thrilled I was with the service. I told him I would request him and his team from every service going forward. He is a wonderful service manager and his team is the A team! Give him and his team all raises, praise, and recognition for their superior customer service and servicing of my car! More
by Cmkarat
Employees Worked With
Hunter Jacob
February 15, 2026
Took my car in for maintenance. An employee was outside to meet me immediately. The waiting area was warm and comfy, and the service took no time at all. Very pleased. An employee was outside to meet me immediately. The waiting area was warm and comfy, and the service took no time at all. Very pleased. More
by Sara
Employees Worked With
