Santa Cruz Toyota

I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after purchasing. My driver door started making a clicking weird sound and when I took it in for service they first off wanted to charge me for something that they had to fix, then the tech stated that it seems like the car has been in an accident before , when I have never since I bought the car been in an accident. It seems like the framework is off in the car and I’m pretty sure they hid the fact that the has been in an accident since my hood won’t completely close and its uneven , we mentioned it to them and they refused to fix it!! They have been awful to deal with from day one. Please avoid at all costs. More

Wow, Finance bait-and-switch at its worst. "Santa Cruz Toyota: home of the $450 oil change". If you want to be made to feel a fool, then go ahead and buy from these people. To be clear, I' "Santa Cruz Toyota: home of the $450 oil change". If you want to be made to feel a fool, then go ahead and buy from these people. To be clear, I'm happy with the used truck I bought, and even my (limited) experience with their Service department, but the Finance guy (Alex) downright lied to me when he sold me a "prepaid" service package, ensuring me that my upcoming 60,000 mile maintenance would be covered. Well, I only discovered that what he sold me was "oil changes and fluids" when I drove an hour to get there for the 60,000 mile work. By the time they "refunded" me the package, they had pro-rated it and the one (!) oil change they had done for me so far wound up costing me $450! I'm not happy, and won't be back. I'll be taking my truck to a local service business closer to home from here out. And I will not be buying from them again. I should have known better. And they've left me feeling like a fool. Don't buy anything those clowns in the time-wasting Finance "close" offer you. I thought buying a used vehicle and some maintenance from the dealer would be a safer way to go, but if you go this route, beware. More

My experience has been less than average. They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of mon They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of money on a Toyota SUV. I really have'nt worked with anyone yet. I'm still looking for a 2023 SR5 4wd. More

Terrible customer service in the parts department. I called early this morning was out on hold twice and never got an answer. Called in now around 4pm and spoke to a guy named Manuel who was really ru I called early this morning was out on hold twice and never got an answer. Called in now around 4pm and spoke to a guy named Manuel who was really rude with an attitude. I was looking to have spare keys made and he was rude when he asked for the Vin and asking why I needed spare keys. And I said I need extra keys for if the keys get locked in the car someone can come open it. He looked up the Vin and said the keys were $38 each and it's a few days to get them ordered and they also have a programming fee and every car is different it could be $100-$200. So I said $100?! Nevermind I'll go to salinas since they are only $30 and overnight to order and he hung up the phone! HUNG UP ON ME!? Like who does that and doesn't offer to look into that or see if there is a better price available or something? Super rude would give the place 0 stars if I could. Thumbs down to Manuel More

That was the first time I bought a car from a woman, my salesperson, Robin, was an expert in teaching about all of the safety technology. She was so patient and helpful salesperson, Robin, was an expert in teaching about all of the safety technology. She was so patient and helpful More

Miserable. This dealership represents everything that is dirty and gross about buying a used car. They do hard sales, crazy time wasting delays and more crap. Just a little insight on today. They took my ke dirty and gross about buying a used car. They do hard sales, crazy time wasting delays and more crap. Just a little insight on today. They took my keys to get an appraisal of our used car. I told them it had to be quick because I needed to pick up our daughter from school. They then came back 10 minutes later with an insulting offer. I was now running late. I told him I’m late picking up my daughter. He said no problem. Give me a minute. Then was gone for another 10 minutes. The other sales guy sitting with me kept saying he’ll be back with my keys. I kept on standing up saying I have to leave. I’m late. The sales guy came back again with another offer for me. By this time I was furious. I said I’m late and needed to go. He said “ your obviously here to make a deal and buy a car. Let’s make a deal.” I demanded my keys, and he said “ I’m not here to keep you like a prisoner!” That’s exactly what he was doing. I felt dirty, used and pissed. I took the keys out of his hands and left. Carvana is looking like a good option right now. More

Set up an appointment to have my 2021 Prius prime have its 5000-mile checkup. The appointment was at 10:15 AM and requested a pick up at 12 noon. I called the dealership at 1 PM to find out what was going its 5000-mile checkup. The appointment was at 10:15 AM and requested a pick up at 12 noon. I called the dealership at 1 PM to find out what was going on. I left a voice mail and never received a phone call back. My wife drove me to the dealer at 2 PM to get my car. On arrival, 4+ hours later they hadn't even started my car. I requested immediate return of my car and left the dealership discussed. All that they had to do was a quick tire rotation and check fluids, a 1/2 hour job, and didn't do it. I have owned Toyotas for over 40 years and never have I had such poor service. I will never return to that dealership again. I will use independent mechanics from now on. More

Overcharged for service by several thousand dollars. I had my car serviced there regularly and my car was certainly in their system. But when rodents chewed my wiring harness, their estimate was $2000 mor had my car serviced there regularly and my car was certainly in their system. But when rodents chewed my wiring harness, their estimate was $2000 more than other area dealerships. When I called up corporate to complain, Toyota of Santa Cruz said - "Oh, what years is your car? Sorry, we gave you the wrong bid." What a load of crap!!! More