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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,483 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,483 reviews

July 15, 2026

Pablo was not very good at communicating. What the charges were what I was being charged. I was coming in for the routine maintenance. He did not specify I was getting charged for the brake f More

by mysticthoughts78
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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Jul 16, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me at your earliest opportunity. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 15, 2026

That was a great experience. I was helpful customer service any questions or comments give them a call. I have on the team was pretty helpful with my purchase of my Toyota car. More

by mysticthoughts78
Recommend Dealer
Yes
Employees Worked With
Misael Dagio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misael Dagio
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Jul 15, 2026 -

Santa Cruz Toyota responded

We’re glad our team’s support made your used Toyota bZ4X purchase a smooth one. Feel free to reach out if any questions come up as you enjoy your new ride.

July 15, 2026

Great Customer Service very helpful with finding my new car. Great energy very helpful. Finding my new car. I appreciate the salesman five star salesman. More

by mysticthoughts78
Recommend Dealer
Yes
Employees Worked With
Misael Dagio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misael Dagio
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Jul 15, 2026 -

Santa Cruz Toyota responded

It’s great to hear Misael’s energy and guidance made finding your used Toyota bZ4X a breeze. Thank you for choosing us for your purchase and for the five-star rating.

July 15, 2026

Everything was smooth Giselle was very helpful and I always appreciate the free shuttle Happy More

by courtneyrousseau35
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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Jul 15, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your experience. It’s great to hear Giselle provided helpful support and the shuttle added convenience during your Toyota RAV4 Hybrid service. We look forward to assisting you next time.

July 15, 2026

Great experience . I'm very happy. I'm very satisfied and impressed with the services and all the people working in Toyota. More

by nor_cordova
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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Jul 15, 2026 -

Santa Cruz Toyota responded

We’re glad you enjoyed your Toyota RAV4 service visit and found our team supportive. Mikell is pleased to know everything went smoothly. Thank you for your kind review.

July 15, 2026

Helpful, efficient, communicative, friendly Thanks for the help coming back when we trade our lease More

by Vmenojr
Recommend Dealer
Yes
Employees Worked With
Mike and mark
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Jul 15, 2026 -

Santa Cruz Toyota responded

It’s wonderful to know our team was helpful and communicative while servicing your Toyota RAV4 Hybrid. We appreciate you planning to return when you trade your lease and look forward to assisting you again.

July 15, 2026

Helpful, efficient, communicative, friendly Thanks for the help coming back when we trade our lease More

by Vmenojr
Recommend Dealer
Yes
Employees Worked With
Mike and mark
Report | Print
Jul 15, 2026 -

Santa Cruz Toyota responded

Thank you for highlighting our team’s efficient, communicative, and friendly service on your Toyota RAV4 Hybrid. We look forward to assisting you again when it’s time to trade your lease.

July 15, 2026

Helpful, efficient, communicative, friendly Thanks for the help coming back when we trade our lease More

by Vmenojr
Recommend Dealer
Yes
Employees Worked With
Mike and mark
Report | Print
Jul 15, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear our team was helpful, efficient, communicative, and friendly while servicing your Toyota. Thank you for trusting us, and we look forward to assisting you again when you return to trade your lease.

July 15, 2026

Mark is always helpful and knowledgeable thanks. Good communication and always timely work and updates. More

by Vmenojr
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Maciel
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Jul 15, 2026 -

Santa Cruz Toyota responded

Thank you for your kind words about Mark’s service on your Toyota RAV4 Hybrid. We’re glad to hear he kept you informed with clear communication and timely updates. We appreciate your feedback and look forward to helping you again whenever you need service.

July 15, 2026

Mikell is always friendly and helpful. He’s my go to service advisor when I bring my Tacoma in for service! More

by SC Pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2026 -

Santa Cruz Toyota responded

Reading your review brightened our day. We’re glad Mikell’s friendly, helpful approach keeps your Tacoma running smoothly. Thank you for trusting us with your service needs and we look forward to your next visit.

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