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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,307 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,307 reviews

May 27, 2026

Good service You charge too much for alignments You should have a cheaper price if you don’t have to adjust the tears. More

by Ron Maysenhalder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026 -

Santa Cruz Toyota responded

Thank you for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

May 27, 2026

Mikell was courteous, friendly, and professional. I love that I was able to get an appointment the day I wanted More

by lisadorrpozos
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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May 27, 2026 -

Santa Cruz Toyota responded

Thank you for noting Mikell’s friendly and professional care during your Toyota RAV4 appointment. We’re glad we could schedule you on the day you preferred. We appreciate you trusting our team with your vehicle.

May 27, 2026

Lea was good. Drivers were good. All issues resolved. Text alerts worked well. Appreciated the good service More

by stevos2000
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
Report | Print
May 27, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing your experience. Lea and our drivers were glad to help get your Prius running smoothly, and we’re happy the text alerts kept you informed. Thank you for trusting us with your Toyota service.

May 27, 2026

Fue muy amable al ayudarnos nos esplico que es lo que el auto nesecitaba pasó a paso a modo de nosotros entender gracias por tu ayuda More

by danielasuarez613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Santa Cruz Toyota responded

We appreciate you noting how our team guided you through each step of the service for your Toyota Highlander. It’s great to hear that the explanations were clear and helpful. Thank you for trusting us with your vehicle.

May 27, 2026

They are always very honest about how long it will take, the waiting area is very nice but it is also nice to have the shuttle option! More

by kbaosborn
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
Report | Print
May 27, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your busienss! Our team enjoyed having you here, and we wish you many happy and safe miles. See you next time!

May 26, 2026

Fast service, excellent customer service from every single interaction with employees. Took time to explain details. More

by letydiaz1027
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
Report | Print
May 26, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your feedback about the service on your Lexus IS 250. Lea and our team are thrilled the process was quick and that every interaction included clear explanations. We hope to welcome you back for any future needs.

May 26, 2026

Isieron un mal travajo dijeron Que abian aplicado el protector afuera para la pintura y adentro para los acientos y es mentira no tocaron la parte de adentro y en la pintura un trabajo mal echo la aplic More

by Valenciavh1671
Recommend Dealer
No
Employees Worked With
Giselle Aviles
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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May 27, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less-than-outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 26, 2026

Professional, kind and honest about the time/service I felt they looked after me and my car and made sure I didn't have sticker shock on what was being done. More

by john.bejarana
Recommend Dealer
Yes
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May 26, 2026 -

Santa Cruz Toyota responded

It’s rewarding to hear our team provided transparent communication and attentive service for your Toyota. Knowing you felt informed about timing and costs means a lot. We look forward to helping with your next service need.

May 26, 2026

Fast & Friendly Giselle was super nice and friendly. The service was fast Thank you More

by jere.newton
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
Report | Print
May 26, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team is here for any future needs, and we hope to see you again.

May 24, 2026

Anthony our salesman was excellent Toyota Santa Cruz feels like it's a top notch dealership More

by chrisclemente22
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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May 24, 2026 -

Santa Cruz Toyota responded

We’re honored by your five-star review and pleased our team delivered excellent support for your Toyota Highlander Hybrid service. We look forward to assisting you again.

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