Sapaugh GM Country

Sapaugh Customer Service Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the oppo Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so. More

Lies! Just had the transmission rebuilt for the 3rd time in 2 years after buying a Silverado from them. Customer service is nonexistent. Truck was under war Just had the transmission rebuilt for the 3rd time in 2 years after buying a Silverado from them. Customer service is nonexistent. Truck was under warranty but to get a dealer car to drive you have to call and leave message after message due to no returned phone calls. Their excuse is they are super busy. I bet they are will all the crap vehicles they are selling and now repairing. They also have the nerve to ask if we pull a boat or trailer... umm... is a 4WD truck, if you are selling ones that can't pull stuff that's not my problem. Apparently it had a new transmission out in it a month before we bought it as well. Found that out yesterday when I got a copy of the service transactions. Save your money, time and sanity, go some where else!!! Dave Walker knows how to sweet talk you and turn things on you. He doesn't know how to return calls. More

Awesome Salesman!! We have bought several vehicles from Steve, he always goes to great lengths to make our car buying experience a Great One. Even after the buying is o We have bought several vehicles from Steve, he always goes to great lengths to make our car buying experience a Great One. Even after the buying is over, Steve is there for you. Just an all and all nice guy!! More

Bait and Switch Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was intereste Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was interested in, a price, and an offer to come test drive the vehicle. I drove two hours to the dealer with the intention of purchasing the car. The women who emailed me was conveniently out of the office and a salesman told me there was no way to honor the price I was quoted. He brushed it off as an "honest mistake" and offered to show me another vehicle around the same price. Frankly this bait and switch sales strategy should be illegal. Some guy who "runs the dealership" said he would look into the situation only to have a sales manager offer to reimburse me for my gas. Wasting 4 hours of my life and being offered ten gallons of gas is insulting. I still am not convinced that this was a mistake but I'll never return to find out. More

nice people bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience More

Great deal I went in planning on buying a new vehicle. They had several pre-owned vehicles of the type I was looking for. They had all the options I was hoping t I went in planning on buying a new vehicle. They had several pre-owned vehicles of the type I was looking for. They had all the options I was hoping to get with low mileage. The salesman showed me what they had available & let me decide if I wanted a new stripped down new vehicle or a pre-owned, loaded, low mileage vehicle that were about the same cost. More

Steve Ermer I had a good experience at Sapaugh. Steve Emer is a great sales person to work. He follows through with what he says. Thank you Steve. I had a good experience at Sapaugh. Steve Emer is a great sales person to work. He follows through with what he says. Thank you Steve. More

not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or three emails a quote was send which we verbally accepted and within an hour sent a wire transfer to Sapaugh account for the QUOTED amount which they received. spoke to them by phone while making the transfer to be sure EVERYTHING was ok. emailed the conformation from the bank to Sapaugh and booked a one way airplane ticket for the next day to get the truck. some 6 hours later received a call saying they didn't have the truck and was already sold. YEA RIGHT sold to someone else for more money! Now it gets better. Joe Clemens and I talk that evening, where he AGREES to make this right and find me a similar truck at the same deal. today I am told it's $5,000.00 more for same equipped unit!!! OH BTW they still have the wire transfer going on a week of almost $60,000.00 and I am out the $425 plane ticket. it's pretty simple to do the right thing on this deal! they chose not to!! More