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Sarant Cadillac

Farmingdale, NY

4.7
3,286 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,286 reviews

August 10, 2022

Dina returned phone calls and paid attention to detail on the day of actual delivery. ie. Dina noticed on the driver side door there was a spot that needed o be cleaned and she had someone from service dept More

by Roc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

Thank you for the very kind words, Roc! Dina will be delighted to hear that they were a pleasure to work with. We are lucky to have Dina on our team. Please come back and see us for any of your future car needs!

August 10, 2022

Getting service at Sarant is always a pleasure. Joe Mistretta and his team are courteous and efficient and the car is always ready when promised. More

by Cadi Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

August 10, 2022

Not what I expected from this dealer, issue still occurs. Not happy with the service, More

by nishansinghnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Sarant Cadillac responded

Hi there – thank you for taking the time to share your experience with us. We’re sorry to hear your issue has not been resolved. We would appreciate the chance to hear more details about your visit so we may find a solution. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156 at your convenience

Aug 12, 2022 -

nishansinghnyc responded

What is the solution ?

August 09, 2022

The best of the best. Think Cadillac, Think Dina at Sarant. Make sure to see Vic too. What a team!! More

by New York Van
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

August 08, 2022

Every time I go to Sarant Cadillac I am more pleased than before they are polite and courteous so helpful and take time to answer all my questions More

by SEANLISMANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

August 08, 2022

Great service as always. The service was quick and I was on my way! Gerson made every effort to accomodate me and its much appreciated. More

by LCAPUTOREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sarant Cadillac responded

Thank you so much for rating us 5 stars! We are glad to hear that you received such quick service during your visit with us. Please let us know if there is anything else we can do for you.

August 06, 2022

Service was great! Tony was great;he had me in and out of there within 2hrs! Waiting area could use an upgrade,too small. Otherwise I would recommend them highly! More

by J S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sarant Cadillac responded

We truly appreciate you taking the time share your experience with us! We strive to make every visit to our service department as quick and efficient as possible. If you need anything else, please come back and see us again.

August 05, 2022

The salesman Thomas sabatino is great. He helped me with the new car. Return calls promptly More

by YOSEFDLU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sarant Cadillac responded

We are delighted to hear that Thomas helped in giving you such a great car buying experience with us! Thank you for your business and we hope to take care of any of your future car needs.

August 05, 2022

Gerson was great. ...very helpful and patient in answering all my questions and explained everything well More

by Chandra62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sarant Cadillac responded

Thank you so much for choosing Sarant Cadillac to service your vehicle. We want every customer to feel comfortable and informed at every step of the service process. Feel free to stop back in if there's ever anything else you need from us!

August 04, 2022

Picked up car and the work requested was not done. Communication needs improvement to customer. More

by Ivan Jackson
Recommend Dealer
No
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

Ivan, thank you for sharing your feedback with us. We understand that your communications with our service team members were not up to par. We want to make sure that every customer feels that we have put their experience above all else. If you'd like to discuss this further, feel free to reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. Thank you again.

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