Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sarant Cadillac
Farmingdale, NY
3,241 Reviews
50 Years in Business
A+ Rating on BBB
Unlimited Parking
Sales and Service all at one location
All Cadillac loaner fleet
4.9 out of 5 Stars - DealerRater & Cars.com
Entire inventory on site
Over 450 new/pre-owned vehicles avialable
#1 volume Cadillac Dealer in the NorthEast
Conveniently located and easily accessible from all parkways and expressways
WiFi / Fresh beverages
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,241 reviews
January 05, 2025
EXCELLENT SERVICE AS ALWAYS, FRIENDLY, ACCESSIBLE, EASY TO MAKE APPOINTMENT. JOE MASTRETTA KEPT ME INFORMED. TO MAKE APPOINTMENT. JOE MASTRETTA KEPT ME INFORMED. More
by GIGUY
Verified CustomerEmployees Worked With
January 04, 2025
Went in to see the finance guy to purchase the extended Warranty and the last time i was in for service they ordered a replacement door sill for the driver side door. The part was there and they installed Warranty and the last time i was in for service they ordered a replacement door sill for the driver side door. The part was there and they installed it in a couple of minutes. More
by BUBBS6960
January 04, 2025
Service and Sales departments are excellent. My service on 1/3/25 was prompt, courteous and well done. My service on 1/3/25 was prompt, courteous and well done. More
by kmicucci
January 04, 2025
Awful service dept. No one gave a crap after purchase, lease is up soon back to BMW. At least BMW sends text updates emails and calls me to update service. Engine blew a No one gave a crap after purchase, lease is up soon back to BMW. At least BMW sends text updates emails and calls me to update service. Engine blew at 10k miles took 10 weeks to get it back. Best part is when I went to get the truck the front was badly damaged. I was told sorry was left like that . Luckily the tow truck driver was smart enough to take photos. Needless to say they fixed it after showing them it was perfect when it was dropped off. The engine bay was covered with leaves and greasy handprints all over, a real rush job. I get things go wrong and am very reasonable but this experience has pushed me out of the brand. Cadillac is a glorified chevy lesson learned. And if you ever expect a call back dont hold your breath not 1 call back in 17 tries they just hope you go away, they got their wish I am going to another dealer/brand for my next car. More
by caddysux
Employees Worked With
January 04, 2025
I have been able to find the exact Cadillac I wanted via a long distance. Absolute professionals every step of the way! a long distance. Absolute professionals every step of the way! More
by LD
Employees Worked With
January 03, 2025
nothing completed I called, and manager said no on a new car problem and this is why car problem and this is why More
by QPFJOE
January 02, 2025
My low-mileage, and very rare, 2019 CT6V Blackwing was brought up-to-date and given the best attention to every detail. My "V" showed up looking phenomenal. Thanks to Joe, Tony, and Bill. They’re not only brought up-to-date and given the best attention to every detail. My "V" showed up looking phenomenal. Thanks to Joe, Tony, and Bill. They’re not only real pros and but family too! More
by Ray
January 01, 2025
I brought my Lyric in for service this morning at 8:40am. I had to wait for about 10 minutes in the ice cold service area until I was written up. I then had to wait 30 minutes before an Uber was called. No I had to wait for about 10 minutes in the ice cold service area until I was written up. I then had to wait 30 minutes before an Uber was called. Not a pleasant experience. Even worse was me sending an email to acenteno@sarantcadillac.com and not hearing back. Your staff is pleasant but the service experience was not More
by mark@spsfitness.com
Employees Worked With
December 31, 2024
John was thorough and professional, lastly very patient in explaining option for a new XT-5 in explaining option for a new XT-5 More
by Doncanade
