Sarant Cadillac - Service Center

Anthony was great service was exceptional it is a pleasure to come here to have work done pleasure to come here to have work done More

The Sales department is fantastic, the service department is not. The service reps are not organized, they fail to proactively and clearly communicate progress and completion timeframes. Getting department is not. The service reps are not organized, they fail to proactively and clearly communicate progress and completion timeframes. Getting in contact is difficult as they are always busy with something else. When we finally picked up the car, the service rep could not articulate the problem or the fix as the paperwork was not yet submitted by the technician. In addition, the availability of the loaner car is non-existent. I would have to give serious thought to where I will service my car next. More

The service advisor was efficient and helpful. There was no wait when I went there. There was no wait when I went there. More

Great service a big shout out to Matt, who took care of my problem quick and easy definitely would go back my problem quick and easy definitely would go back More

stay away from these guys they are wasting time for no reason and not helping with the problems reason and not helping with the problems More

Joe Mistretta got my car into Service immediately and made certain that it was fixed in very reasonable time period made certain that it was fixed in very reasonable time period More

Joe and the entire service staff is ALWAYS helpful and on top of my service needs! top of my service needs! More

Poor customer feedback. I had to call dealer to find out the status of my truck. The advisors told me they would call me back and they didn’t. Once again I called after 4 I had to call dealer to find out the status of my truck. The advisors told me they would call me back and they didn’t. Once again I called after 4 pm and they were closed and was told to call back in the am. Now I have no car and no way to get home from work and no way to get to work the next day. Car was done at 3pm next day. More

Very attentive, caring, and technically proficient in taking care of their customers. Would never change they made a customer for life. taking care of their customers. Would never change they made a customer for life. More

I live in Farmingdale so the proximity is excellent for me especially since I am a disabled veteran. Lot is always orderly with clean and shiny cars on display. Interior of building always has the newest a me especially since I am a disabled veteran. Lot is always orderly with clean and shiny cars on display. Interior of building always has the newest and nicest looking cars on display for potential customers to view. Work stations and entire display area is always beautifully seasonally decorated. Sales people are aware of you without being over bearing and ready to help with any questions. This to me is what a dealership should be. Thank you for being kind caring and very professional. Just want to add that Joe Mistretta is amazing. When he sees me coming he immediately stops whatever he is doing weather it’s working at his desk or talking with another employee. He makes me feel like a VIP and I really appreciate this. He is cordial and sometimes humorous while always assuring me my situation will be dealt with immediately. In my opinion you have an excellent man in your employ. Thank you Joe More