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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,599 Reviews

1,599 Reviews of Sarant Cadillac - Service Center

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March 21, 2021

Tony d is amazing. He did a great job helping me get service on my husbands truck. He is a pleasure to work with. I would recommend him and Sarant Cadillac to my family and friends More

by DINALUISI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Sarant Cadillac responded

Thank you for the feedback! We appreciate you choosing Sarant Cadillac and we hope to work with you again in the future.

March 18, 2021

Terrible!! Did not repair what we initially brought the vehicle in for (2 new Headlight assemblies). Almost 4K later and 6 days later, we still don’t have new lights. A thousand dollar patch job was done w More

by JGIOUVALAKIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Centeno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Sarant Cadillac responded

Thank you for sharing this candid feedback with our team. Please know our team takes customer care extremely seriously and because of that, we want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please reach out to our Service Director, Joe Mistretta, at (516) 473-0925.

March 17, 2021

Excellent service always!!! Simply the best. Thank you Excellent service always!!! Simply the best. Thank you for your services.. Keep up the great work I will recommend to everyone...thank you than More

by johanna.garciat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio, Maurice Pereira
Mar 19, 2021 -

Sarant Cadillac responded

Thank you for the kind words! Please let us know how we can continue to help with your car and service needs!

March 16, 2021

Excellent service and a pleasure to do business with! Work was done in a reasonable amount of time and I was kept abreast of the work by sales staff. More

by Albert Nassour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Sarant Cadillac responded

Thank you, Albert, for taking the time to provide this valued feedback. It was a pleasure working with you as well. Thank you for choosing Sarant Cadillac, and we truly appreciate your business.

March 15, 2021

The service department provides a great deal of professional care and attention. Someone greets me on arrival and ascertains why I am coming in to see them. They offer free coffee while waiting for More

by ANDYHJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 17, 2021 -

Sarant Cadillac responded

Andy, thank you for your 5-star rating for our service department! We look forward to working with you in the future.

March 15, 2021

The team at Sarant is the best! Always a pleasure to bring my XTS there instead of a dealership or garage closer to home. I can always trust them to be thorough, and advise accordingly. More

by np5never
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 17, 2021 -

Sarant Cadillac responded

Thank you so much for your glowing review! It's our goal to be transparent every step of the way so we're very happy to hear that we have your trust. We appreciate your business and hope you come back to see us again soon!

March 15, 2021

The service staff always goes above and beyond to make sure all service needs are taken care of smoothly and easily. Excellent service and staff! More

by Constance L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 17, 2021 -

Sarant Cadillac responded

Constance, thank you for your 5-star rating for our service staff! We look forward to working with you again.

March 14, 2021

I was able to get a new tire installed almost immediately without an appointment. Tony made it happen and hewas great in every way. He even gave me a wake up call so I wouldn't miss my 7:30am appointment. More

by bums1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Sarant Cadillac responded

We are thrilled to hear you had such a great experience with Tony and our service team! Please do not hesitate to let us know if you need anything else. We look forward to working with you again soon!

March 13, 2021

Love there service very happy. Made my transaction easy, accommodating, and time saving appointment with the service/parts dept. I highly recommend for your Vehicle needs. More

by AMYLYN63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Stefan Wu
Mar 16, 2021 -

Sarant Cadillac responded

We are happy to hear you had a great service experience with our team! We look forward to working with you again soon!

March 12, 2021

Absolutely awesome service. I don’t need 25 words to say absolutely awesome. If you want people to respond don’t put a minimum number of words. They were awesome More

by JFLYNN4773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 16, 2021 -

Sarant Cadillac responded

Awesome service to match our awesome customers. Thank you for taking the time to provide this amazing rating and feedback. We truly appreciate it and hope to work with you agian soon.

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