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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,536 Reviews

1,536 Reviews of Sarant Cadillac - Service Center

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January 16, 2021

As always, Sarant always comes through. I had some warranty work and routine service performed. I've had a relationship with Joe mistretrta for over 20 years @ Sarant. He i simply amazing !!! . More

by reded427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jan 18, 2021 -

Sarant Cadillac responded

Thank you for your continued support through the years! It really means a lot to us!

January 15, 2021

The service advisor at Sarant was extremely helpful and knowledgeable about my issues with my 2019 xt4. He and his fellow employees performed all issues perfectly and timely. Thanks to all at Sarant for a More

by BOBWBRANDSTETTER
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jan 18, 2021 -

Sarant Cadillac responded

Thank you for taking the time to share a bit about your visit with us! We appreciate it!

January 12, 2021

Great timely and helpful! To get to 25 words Pretty Great timely and helpful! To get to 25 words Pretty sure there should not be a minimum of words required when requesting a survey to be filled out More

by ERICKMAURO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Jan 18, 2021 -

Sarant Cadillac responded

We really appreciate you taking the time to leave a review! We are glad to hear that Maurice and the service team got you in and out in a reasonable time with everything you needed. Please let us know if you need anything else!

January 08, 2021

Maurice my service advisor is incredible. Sarant Cadillac service team is fantastic. They went out of their way to help me out. Thank you all More

by ma4utopia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Jan 12, 2021 -

Sarant Cadillac responded

Thank you for leaving us feedback! We're so happy to hear Maurice helped you to have a five star experience! If there's anything else we can help you with, please let us know!

January 08, 2021

They always do a great job taking care of you and your car as if you are family. Joe Mistretta and his staff are all great to deal with. More

by Salvatore Manno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Sarant Cadillac responded

We're grateful for your kind words about our team Salvatore! Thank you! If there's anything else we can help you with, please let us know!

January 06, 2021

Excellent customer service and Tony D. was right on point as usual. I was a customer at Atlantic but when I found out that Tony was now with Sarant it was a no brainer to switch to Sarant. Personal service w More

by JGRASSI4132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Sarant Cadillac responded

Thank you for such great feedback, Joe! We look forward to working with you again in the future!

January 05, 2021

Dealing with Joe in the service department has always been a wonderful experience. He's always been very accommodating, honest, reliable and overall a pleasure to work with. More

by LEELEE10865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Sarant Cadillac responded

We really appreciate your review! We are so glad that the service team has been able to provide you with reliable service each and every time. We hope to work with you again soon!

January 05, 2021

I have been a Cadillac owner for many years and in the past my oil changes were always free and now they’re not anymore More

by cmul4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Sarant Cadillac responded

Thank you for your 4-star review! Cadillac offers 1 year of complimentary maintenance and 2 years of OnStar; if you did not receive your complimentary year of maintenance please let us know so we can resolve this issue immediately. We strive for excellent customer service, so we hope we can make your next visit a 5-star experience! If you have any additional feedback, please reach out to our Service Director, Joe Mistretta, at 516-293-0872. Thank you!

January 03, 2021

Great service. Car was finished sooner than promised. Highly recommended dealer. They corrected issues I had when the car was serviced at another dealer (Bi-Cal Brooklyn - a dealer I would NOT recommen More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Sarant Cadillac responded

Thank you for the wonderful feedback, Mike! We are so happy we were able to help!

December 31, 2020

Pleasure to deal with for purchase and service. Used rewards points to purchase accessories. Entire process was easy. Very accommodating. Even suggested what yo use the rewards towards. More

by PAULA.CROWLEY456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jan 05, 2021 -

Sarant Cadillac responded

Paula, thank you for the great review! We're glad to hear the team could provide a top-notch customer service experience and help you find the right accessories for your vehicle. Thank you for choosing Sarant Cadillac and we hope to see you back soon!

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