I purchased a 2007 Mini Van on June 30th.... the left sliding door never worked properly and at times would not open at all, not even manually. I called and brought the van into get checked July 26th, and they had to order a part for the sliding door, they told me I had to bring it back in a day or 2. When I called back, they could not fit me in until Friday the 30th. They told me it would take an hour or so, so I waited...3 hours later, they told me the switch was not the problem but that they played with the cable and it seemed to be working.
It worked sometimes and other times it would not. Meanwhile, the van was involved in a hit and run accident (the opposite side of course) and we were without it for 3 weeks. After it came back from that episode, the door was NOT working and I called to have it checked again.... to find out that IT IS NOT COVERED UNDER THE WARRANTY... and they are not responsible that the previous repair DID NOT WORK!!!
THIS IS VERY DISHEARTENING, AND THE ATTITUDE THAT I DID NOT PICK UP A MORE EXTENDED WARRANY IS POOR BUSINESS!! I CAN UNDERSTAND WEAR AND TEAR THAT THE CUSTOMER DOES NOT BEING YOUR RESPONSIBILITY, BUT WHEN YOU DO WORK... ADMIT THAT YOU PLAYED WITH A CABLE, AND IT SEEMS TO WORK, THEN DECLINE TO FOLLOW UP WHEN IT DOESN'T....WOW!!!
This van was the 3rd vehicle we purchased from 61 Dodge. We recommended so many people to your dealership because we were always very pleased, from the salesperson
(KEVIN) who was fabulous, and since has left... to the service with very limited issues, but this trip has been a disaster from the start. When you call, they say they are going to get back to you...they don't. You ask questions about the coverage... no one knows, and today was the icing on the cake.
SO... MY DAYS AT 61 DODGE ARE DONE.. THANK YOU FOR LISTENING AND I WILL PASS THE WORD!!!!