Sayville Ford

I brought my 2022 Bronco Sport in to get a brake problem fixed that's been a problem since I took delivery. The car has been to the dealer 3 times for a horrendous brake moan that they told me "isn't danger fixed that's been a problem since I took delivery. The car has been to the dealer 3 times for a horrendous brake moan that they told me "isn't dangerous." After this visit, Steven, my service person, told me that "Ford that the problem isn't fixable and told us not to even try." After calling Ford customer service, I was told that there was a recent service bulletin that came out a month before my visit. I called the dealership back 3 times to get them to apply the new fix. After 4 calls, the Service Manager, Connor, mentioned the new fix and offered to send a pick up and drop off service to save me the trouble of dropping the car off. On the day the car was to be picked up, the service cancelled without reason. Only after we called the dealership did they send one of their own employees to get my car. After the car arrived at the dealership, I was told they couldn't recreate the noise, which is so loud I can hear it from my bedroom with the doors and windows closed, so they kept it for a second day. Miraculously, after hearing the noise, they agreed to implement the fix. However, as the car was now out of warranty, they insisted on charging me for the repair, which had been evident since the car was new and wasn't fixed at any of the three previous attempts they had the car. Even though this problem is widespread for all Bronco Sport and Escapes, as it is a manufacturing defect, Ford customer service offered no assistance and refused to reimburse me for the repair. Due to this experience, I'll never buy another Ford (of any kind), and WOULD CERTAINLY NEVER USE THIS DEALERSHIP TO DO SO IF FORCED AT GUNPOINT. The only reason they got 1-star is because 0 stars is not an option. These people are a complete and total disgrace, reinforcing the notion that most dealers are legalized theives. More

Everyone was very helpful. I was very happy with the help I received. I would come back. I was very happy with the help I received. I would come back. More

This is the 5 th vehicle we’ve purchased from sayville. Joe and Rob couldn’t have been more more helpful. Great experience Joe and Rob couldn’t have been more more helpful. Great experience More

Pleasant atmosphere and courteous people Great warranty deal. Good selection of cars. It’s worth the trip to go there warranty deal. Good selection of cars. It’s worth the trip to go there More

The salesman Chris was very professional and knowledgeable. The dealership policy on making the customers purchase items that are not required to charge $1,260.00 is dishonest business practices knowledgeable. The dealership policy on making the customers purchase items that are not required to charge $1,260.00 is dishonest business practices, and should not be allowed. The customer should have a choice whether they want items or not. This is just another way to gain profit when Ford Motor Company was offering employee pricing. The three items that were forced upon us.. More

Everyone in the dealership wants to help you and make you happy . I’m very pleased with my purchase, and the people I dealt with, a specially Tony Aiello and Carlo. happy . I’m very pleased with my purchase, and the people I dealt with, a specially Tony Aiello and Carlo. More

We had a very pleasant experience with Luis. He took care of our needs and got us processed quickly! He took care of our needs and got us processed quickly! More

Really great experience at Sayville Ford. Kyle Karlsen and Austin the sales manager went out of their way for us and made the car buying process simple and quick. I highly recommend both o Kyle Karlsen and Austin the sales manager went out of their way for us and made the car buying process simple and quick. I highly recommend both of them and Sayville Ford More

Ace was great. Rob who helped workout payment was equally fantastic. This was my fourth car from Sayville Ford and I am sure I will be back for a fifth Rob who helped workout payment was equally fantastic. This was my fourth car from Sayville Ford and I am sure I will be back for a fifth More

Jason is the best salesman that I have ever dealt with. It was a pleasure going through the purchasing process with him. It was a pleasure going through the purchasing process with him. More