Schaller Acura

Mark and Kathy "James Merrill was a pleasure to work with" We bought our first Acura RDX at Schaller Acura in Manchester. James Merrill made our buying experience a very pleasurable one. It was a no hassle ev We bought our first Acura RDX at Schaller Acura in Manchester. James Merrill made our buying experience a very pleasurable one. It was a no hassle event from agreeing to the purchase price to the price accepted for our trade-in. We look forward to a good service relationship and feel confident that if we have any questions pertaining to our new vehicle, James will still be available to answer them, as he has already encouraged us to contact him again with any questions and he would be happy to set time aside for us to come in and ask them. James is very professional but also down to earth and easy to talk to. We would highly recommend him. More

Very satisfying car buying experience We had been researching and test driving various cars for some time but held off on test driving the MDX since there is no dealer in Western MA. Havin We had been researching and test driving various cars for some time but held off on test driving the MDX since there is no dealer in Western MA. Having limited success in finding a vehicle to meet out needs, we finally made the trip down to Schaller where we had the good fortune of meeting Teri Lupacchino, who has been selling Acura's for over 25 years. I guess that would explain Teri's thorough knowledge of the product she was selling and her ability to answer each and every one of our questions about the vehicle form the engine, to the safety features, to the technology. Teri spent a good deal of time with us taking us for a test drive of both the RDX and the MDX. She remained patient, and very helpful throughout and explained Schaller's policy of servicing vehicles for clients in Western MA. Unfortunately Teri wasn't in the next time we were able to make the tip down to Schaller, and we when we explained to James that we had been working with Teri, he stepped up and provided us with the same knowledgeable, personable, and respectable service as Teri had. It was clear that the sales folk at Schaller were supportive of each other and interested in client satisfaction for all Schaller customers. At this point it's worth mentioning that both Teri and JAmes took us on an amazingly useful test drive route where we were able to experience highway driving, twisting, turning back roads and hills. It really enabled us to get a sense of how the car performed. Ultimately we leased the MDX and and Teri spent a good deal of time with us teaching us how to use all the technology. Compared to quotes we received from other dealers and on-line pricing sites, we felt the price was fair. The only minor adjustment I would make in the process would be to allow customers to sign lease documents electronically rather than having to make a separate trip to the dealer for signatures. That, however appears to be an Acura Policy rather than a Schaller policy. More

Stress Free Car buying Experince From test driving to signing the purchasing agreements, everyone at the dealership went above and beyond. This is our third time buying a car from S From test driving to signing the purchasing agreements, everyone at the dealership went above and beyond. This is our third time buying a car from Schaller. We would recommend this dealer to anyone in the market for an Acura. More

Teri Lupacchino...great experience I bought a second hand car through Teri who was professional, honest, and just a pleasure to deal with. she was responsive to every request and ques I bought a second hand car through Teri who was professional, honest, and just a pleasure to deal with. she was responsive to every request and question and made our buying experience the best one i have ever had. thanks teri More

Terrific Buying Experience After 5 Years We have never purchased more than 1 vehicle from an auto dealer. We have purchased 4 vehicles from Teri Lupacchino since 2009 and have recommended her We have never purchased more than 1 vehicle from an auto dealer. We have purchased 4 vehicles from Teri Lupacchino since 2009 and have recommended her to friends who have also purchased. Teri has worked with us to get a good and fair deal on our recent purchases. Teri is very personable and comfortable to work with and there is no pressure and not much haggling and stress as compared to other dealerships because she is fair and respectful. The staff is also great to work with from Brian in financing, organized and knowledgeable in recommending another financing company with a lower interest rate that we already use and Pete (sales manager) in supporting us to get to a good place where we all feel good about the purchase. We are very happy with the MDXs we had purchased. They handle and ride very well and are extremely quiet. We would highly recommend Teri to any customer for sales as well as Brian in their service department. A great car buying experience in sales and service as well as with the rest of the Schaller team. More

Great New Car Buying Experience with James Merrill After several months of research, several meetings with James Merrill and comparison to other vehicles I finally purchased a new TLX earlier this mont After several months of research, several meetings with James Merrill and comparison to other vehicles I finally purchased a new TLX earlier this month. My first meeting with James was to get general info on the TLX shortly after it was introduced. I told him that I was looking for a SH-AWD version that wasn't yet available and he explained what I could expect in terms of features when it did arrive. James promised to contact me when an AWD TLX was available for a test drive and maintained contact with me without being the slightest bit overbearing. When the car was finally available my wife and I visited for a test drive and a more detailed review of the car's features. We were both impressed with James' knowledge of the car, changes from prior 3rd and 4th generation TLs, and his easy going style. We never felt pressured and felt like he was there to serve us as potential customers. When we finally decided to negotiate the purchase price, we were impressed with his honesty and responsiveness and again, never felt pressured.. I've purchased many new cars over the years and have to say that working with James was by far the best experience I have encountered. I would highly recommend James for anyone looking to purchase a vehicle at Schaller Acura. Even if you have an Acura dealer closer to you, you should consider making the extra effort to visit and work with James. Don't take my word for it - look at the other reviews posted. You won't be disappointed. More

Best Car Buying Experience!!!! James Merrill was the salesman who worked with me. His patience with me through this buying experience was like no other. James took the time to liste James Merrill was the salesman who worked with me. His patience with me through this buying experience was like no other. James took the time to listen to all of my "must haves" as well as all of my "wants". He was able to show me a variety of vehicles available and explained the differences and feature of each vehicle. He clearly knows the Acura vehicles inside and out, being able to answer every question I had, as well as point out some features I wouldn't have thought to ask about. James never once made me feel pressured to purchase a vehicle, he was truly genuine and honest through the entire process. I feel as if I have had the best car buying experience ever and would highly recommend James Merrill and Schaller Acura to anyone out there looking to purchase new or used. I am beyond thrilled with my MDX! I also had the opportunity to work with Brian Savo in the finance department. He is another hands down class act. He made the purchasing and paperwork process so smooth it was unbelievable. Brian made a process that is typically stressful for me, a smooth and enjoyable experience. The team at Schaller Acura, including the others I met while there, are amazing. This dealership is a class act and no wonder they have one the awards they have. Well deserved! Thank you all for everything, especially James Merrill! More

NO HASSLE DEAL We are extremely happy with our "No Hassle" experience at this dealer with Teri. We came here after a couple of other purchases at another dealer and We are extremely happy with our "No Hassle" experience at this dealer with Teri. We came here after a couple of other purchases at another dealer and will never look back. The professionalism and experience was instantly noticeable from the moment we walked in the front door. A true "AIM TO PLEASE" Dealership. The wife just loves her new MDX.. More

Buying another Acura at the best dealership The sales professional, Jim Merrill, was excellent. He was a person you knew you could trust and was extremely knowledgeable about all facets of my n The sales professional, Jim Merrill, was excellent. He was a person you knew you could trust and was extremely knowledgeable about all facets of my new TLX. Some of my friends are now looking at new vehicles and I have recommended Jim as the person they should see when they start looking. He is the best! Schaller Acura should be proud he is on their staff! Simply the best sales person I have ever dealt with. Brian Savo made the paperwork a breeze...getting my wife to her bridge game on time! Also, one of the main reasons that I will continue to purchase vehicles from Schaller Acura in Manchester, Connecticut is their service department. They too are the best. Thanks to Dave Wiltse, Brian Coughlin , Joe DeLaCruz and Glenn Anderson, my Acuras have always been well taken care of! More

Easiest car buying experience James Merrill came highly recommended to us from a good friend so we went to Schaller with high expectations. He was very knowledgeable, extremely pr James Merrill came highly recommended to us from a good friend so we went to Schaller with high expectations. He was very knowledgeable, extremely professional and unlike most car salesmen completely not pushy at all. Brian in the business office was equally helpful. I am so happy with my car and thrilled with the experience at Schaller. Highly recommended from me! More