Shottenkirk Honda of Cartersville

When going into Shottenkirk everyone is so helpful. In and out time is great. They seem to always know what you need and want. In and out time is great. They seem to always know what you need and want. More

The whole visit was smooth. Ginger was amazing in getting me in and out with minimal wait! Ginger was amazing in getting me in and out with minimal wait! More

Johnathan was awesome ! ! He really helped our family and we appreciate everything we love our new car ! He really helped our family and we appreciate everything we love our new car More

Michael is a true professional. He was totally prepared for the process and answered all of our question completely. Michael is friendly and made us feel very comfortable with the He was totally prepared for the process and answered all of our question completely. Michael is friendly and made us feel very comfortable with the finance process. We would be very happy to work with him again and will ask for his assistance when we purchase our next car from Shottenkirk. More

Great customer service. They made sure we got a great deal in our new car. They made sure we got a great deal in our new car. More

When I purchased the pre-owned white 2019 Honda CR-V EXL from Shottenkirk Honda on August 3, 2022, I noticed the windshield was cracked. I was promised it was fixed and will not be a big problem when I'm dr from Shottenkirk Honda on August 3, 2022, I noticed the windshield was cracked. I was promised it was fixed and will not be a big problem when I'm driving the car. The shop said it was sealed and is as good as new despite the crack being present. This was not acceptable to me. The sales manager told me I will be able to get it replaced during my first service, which he scheduled for February 3rd, 2023 with an oil change and other checks. I had to reschedule the service to February 11th. When I arrived at the shop, I was told I would be able to have the car serviced, but the windshield will cost $700.00 to replace, but will be split half and half, which means the shop will pay $350.00 and I will have to pay $350.00 out of pocket. The sales manager had scheduled my service with the note “fix windshield” for 6 months later, the shop pointed out the service should have been done within 30 days of the purchase, and it is to fix windshield not replace. I believed your sales manager when he said the windshield would be fixed at my service appointment that he scheduled, regardless of what the shop said when I arrived. Also, I do not understand why the term “fix windshield” would have been put down if the windshield is already fixed. I purchased this car because I believed it would be in perfect condition, and the windshield would have been replaced so it is not cracked, I am not comfortable with the fact that the windshield have been cracked already, and as I told the sales manager at the time – I would not have purchased the car without it being fixed ( Meaning there would be no crack), in other words replaced. I was promised to get a call by Wednesday which would be 02/15/2023 from the management to figure out this issue. However I didn't get any phone call since then. The only word I can say is CHEATER. More

Great dealership, been a customer the last 12 years. Last experience wasn’t great. The team was fantastic except one. It won’t hold me back to return, however needs more training in customer service. Last experience wasn’t great. The team was fantastic except one. It won’t hold me back to return, however needs more training in customer service. More

I had a great car buying experience and great service when getting my accessories installed.. when getting my accessories installed.. More

My family and I are from NC and were in the market for a new vehicle. The Pilot ended up being what we wanted and the search began. The dealership was a pleasure to work with from a distance. My family and new vehicle. The Pilot ended up being what we wanted and the search began. The dealership was a pleasure to work with from a distance. My family and I drove into town and spent the night before visiting the dealership. With prior experience at other dealerships, I had concerns about whether there would be last minute changes to our trade value or the sale price of the 2023 Pilot. There were no surprises at all! We completed the transaction and it was as close to a perfect experience as it could be. I credit Kayman, Tommy, and Brittany for making it the best automobile purchase I've had (and there have been a number of them). I highly recommend them! More

Everyone was kind, and understanding I was even able to play my trombone with my mute in. play my trombone with my mute in. More