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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,101 Reviews

4,101 Reviews of Shottenkirk Honda of Cartersville - Service Center

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September 18, 2024

$70 for a tire rotation and a 3% card fee? Very disappointed with my experience dropped my car off for an oil change, tire rotation, fuel pump recall, and a bulb replacement. It took 6 hours f More

by BNKPRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ginger
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Sep 21, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 17, 2024

Jordan is awesome. She makes sure the work is done right and on time. We’re always very happy to work with her. More

by KRISANDRICH_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad to hear that Jordan was able to help, and we hope to see you again!

September 17, 2024

I have enjoyed every interaction I’ve had with Shottenkirk Honda Cartersville! Each person I have talked to, whether via telephone, web chat, or in person has been great! I’m so glad I chose this More

by JOYFORLIFE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 17, 2024

Fast and great service she was fantastic. I live in Texas and do my service here in Georgia ,when I’m in the area. I purchased my Honda CRV Hybrid from Shottenkirk Honda. I am retired now. More

by BRENDARHODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendi Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, Brenda, and for taking the time to leave us this wonderful feedback!

September 17, 2024

Great experience. Would recommend with anybody with a Honda. Everybody is friendly and communicates very well. More

by PALMERR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 17, 2024

great experience. Been using this dealer for 8 years. Terry was very helpful with the problem I was having with my car. More

by JAFARR98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ford
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Sep 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2024

Great Customer Service. I live over 30 minutes away, and my experiences have been worth the drive. Excellent team making sure I'm taken can of More

by JOE STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Keffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Ford
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Sep 16, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville. We look forward to having you as one of our valued customers for many more years to come!

September 15, 2024

Shottenkirk Honda of Cartersville is the only place that I have my car service I bring my car from Atlanta Ga thrust and feel confident with any suggestions or advice that is given to me by the service depa More

by PATRICIA.CHARBONEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Terry Ford
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Sep 15, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Patricia, please let us know.

September 13, 2024

Kevin has been a great help with the continued issue with my Honda. After several attempts of fixing my front end issue and several parts replaced I still have thumping noises when I'm driving my car. I'm More

by HOLLOWAYTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Tony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville. We look forward to having you as one of our valued customers for many more years to come!

September 13, 2024

Fast, efficient, took me without an appointment and was in and out in no time More

by TRACY.E.MCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Goetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Tracy, and don't hesitate to let us know if we can be of further assistance.

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