Shottenkirk Honda of Huntsville

When I spoke with Scott about the issues I was having with my pilot he listened and took great notes and treated me with respect and ensured that I was taken care of. He kept me informed every step of th with my pilot he listened and took great notes and treated me with respect and ensured that I was taken care of. He kept me informed every step of the process and was extremely helpful. Thank you! More

Did a very good job explaining what work they were doing. He also noticed we had missed a transmission service He also noticed we had missed a transmission service More

Ridiculous to charge a fee to use your credit card or atm card for service Compared to their competitors they mark up proces 2-3x more with the same level of service it’s outrageous card for service Compared to their competitors they mark up proces 2-3x more with the same level of service it’s outrageous More

I needed to recharge my car AC with Freon. So I called, explained what I needed and stated that I will wait for my car. At that time nobody explained to me that it would take a whole day. So, So I called, explained what I needed and stated that I will wait for my car. At that time nobody explained to me that it would take a whole day. So, when I arrived to the appointment and find out how long it would take, I was surprised and left. Some employees there have a very condescending attitude towards customers. Someone must tell them that they have a job because of us the customers. It is the second time an employee is condescending with me at this Shottenkirk location. Maybe I should take my car somewhere else. More

What a fantastic experience! In a little less than a year and a half our family has bought 3 vehicles from Shottenkirk Honda Huntsville, I can't think of any other place I'd want In a little less than a year and a half our family has bought 3 vehicles from Shottenkirk Honda Huntsville, I can't think of any other place I'd want to buy a car from! They truly treat you like you're old friends. More

Scott Rocket goes above and beyond to assist customers. Always the best service rep and it's truly appreciated. Always the best service rep and it's truly appreciated. More

Their service department is one of the best I’ve ever been to. Always curious, organized, clean, and quick. been to. Always curious, organized, clean, and quick. More

Good experience as usual thanks JR. I really liked the digital message about the work required on my vehicle. It allowed me to authorize work to be performed when I wasn’t in a positio I really liked the digital message about the work required on my vehicle. It allowed me to authorize work to be performed when I wasn’t in a position to call and approve. More

Change over from technician was not smooth. Previous technician did not give update on car to new tech. Price of ordered part was not disclosed until I got to the service area. Recommendati Previous technician did not give update on car to new tech. Price of ordered part was not disclosed until I got to the service area. Recommendation: If multiple techs have to work on car then there should be a smooth transition of information as to what is required. If parts have to be ordered then a courtesy call with price would be great, so that the customer can plan accordingly. More

Amazing customer service from Joe, felt taken care of and plan to buy our next car from here. plan to buy our next car from here. More