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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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February 19, 2024

I've had a positive experience each time I had my car serviced. Employees are very curteous, informative, and attentive. The wait time is minimal, and I felt comfortable waiting inside the lounge area. I More

by nat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Toyota responded

We strive to provide courteous, informative, and attentive service to all our customers, and we're glad to hear that you found the wait time minimal and felt comfortable in our lounge area. Thank you for recommending us to family and friends!

February 16, 2024

The last I took the car into the shop was early and got out after returning the dealership. No problem was detected, and car was ready to roll. More

by Mitsutama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Toyota responded

That's great to hear that your recent visit to the shop went smoothly and efficiently! Having no problems detected and getting your car back quickly can make a big difference in your day. If you ever need anything else or have any questions in the future, feel free to reach out. We're here to help keep your car running smoothly!

February 16, 2024

Jared was extremely knowledgeable. I was in and out quickly. I feel that I received top notch service at this dealership, and I will definitely return. More

by sassypantscalhoun
Recommend Dealer
Yes
Employees Worked With
Jared
Apr 11, 2024 -

Sierra Toyota responded

Glad to hear Jared provided top-notch service and got you in and out quickly! Sounds like you had a great experience at the dealership. Thanks for sharing, and we look forward to welcoming you back!

February 16, 2024

Carlos Herrera took his time explaining everything serviced and related that the Toyota Tacoma was in perfect condition. The service department at Sierra Toyota is number one in our opinion. More

by battlefish
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Toyota responded

So glad Carlos Herrera took the time to explain everything and ensure your Toyota Tacoma was in perfect shape! Thanks for sharing your experience!

February 15, 2024

At Sierra Toyota the Service Department puts customer service where it belongs, the customer is first. More

by jimmy.lehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Toyota responded

Putting the customer first is at the core of our values here at Sierra Toyota, especially in our Service Department. We're glad to hear that you've had a positive experience and felt prioritized during your visits.

February 14, 2024

Another first class experience at Toyota. Very thorough service. From the time I entered the service department I was treated like I was the only customer they had that day. More

by DSETTE515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Toyota responded

Being treated with thorough service and personalized attention can make all the difference, and it's great that you felt like a priority from the moment you entered the service department. Thank you for your business and will make sure to pass on the kind words.

February 12, 2024

Mark was able to work my appointment in to fit my schedule, kept me informed and went over the service performed on my RAV. Appreciated the techs finding and repairing the nail hole in a tire. More

by symbol2
Recommend Dealer
Yes
Employees Worked With
Mark Rutherford
Apr 11, 2024 -

Sierra Toyota responded

It's always reassuring when service advisors take the time to explain the work done on your vehicle. Finding and repairing the nail hole in your tire shows the thoroughness of the technicians as well. We're glad you had a positive experience with us, and if there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. Safe travels in your RAV!

February 11, 2024

Patient, accommodating,flexible. Eric was very patient with Peter even when we couldn't find the title to the car. He was flexible enough to schedule another appointment the next day More

by jyuel
Recommend Dealer
Yes
Employees Worked With
Eric Morales
February 08, 2024

Good service and friendly staff and mechanics. Always dependable and professional. I will be back . More

by KEVSTOCKS_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

Customer service is always courteous and friendly. They do a good job of keeping you up to date on your upcoming vehicles maintenance needs. Overall very satisfied. However, on the last visit, they ch More

by TOP2245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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