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Smythe Volvo

Summit, NJ

5.0
6,311 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,311 reviews

June 08, 2012

Nick Pavano worked with me every step of the way on this repair. He was understanding and kept me informed every step of the way. He explained every detail about what repairs had to be done and why (cost an More

by dickens42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 08, 2012 -

Smythe Volvo responded

Communication goes a long way to reduce anxiety when it comes to auto repair. Nick is a good communicator. We appreciate you taking the time to post this review and thank you for your business.

June 07, 2012

I have been buying Volvo wagons and having them serviced at Smythe Volvo since 1986. I am now driving my fifth Volvo from Smythe Volvo. I would not have kept coming back if I had not been pleased with the S More

by JanetDunstan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 08, 2012 -

Smythe Volvo responded

Long established relationships are our best source of advertising. We value you and your business. A lot has changed since 1986 but I like to think that the type of business Smythe Volvo is has stayed the same. Thanks for posting a great review.

June 06, 2012

Great dealership. No pressure, no hassles. Have rolled 9 new cars in about 12 years & will pickup number 10 in a few weeks. Obviously I have good reasons to keep going back. Have never had a bad experience More

by TommyJohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Tony Plesh, Nick Pavano
Jun 08, 2012 -

Smythe Volvo responded

That really says a lot. I'm glad you have never had a bad experience with us - that is part of our goal. We want you to feel like we are family as we do you. We appreciate you taking the time to post this review.

June 05, 2012

Nick and the rest of the guys at Smythe have been always very honest and direct about what needs to be done, what costs will be, and how long it will take to get the work done. I trust their opinion and app More

by guidograff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick/Service , Nick Pavano
Jun 06, 2012 -

Smythe Volvo responded

Your positive review is greatly appreciated. Being honest and direct is our simple way of doing business. It gives us repeat business and makes Smythe Volvo a nice place to work. Thanks again and we'll see you at your next service.

June 04, 2012

I had a tire defect and needed a new one on short notice. After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they More

by mthyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jun 05, 2012 -

Smythe Volvo responded

Thank you for your kind words. This is the message we are trying to get out. Not only do we have factory trained and ASE certified technicians but we are almost always less expensive. I'm glad we could get you back on the road quickly.

June 04, 2012

Overall, it was the best car buying experience I have seen. Our salesman, Tom Rzasa, was outstanding. He did not have to get up and run to a managers or back office every five minutes, like most car deal More

by romeosteve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa
Jun 05, 2012 -

Smythe Volvo responded

We try to make the experience hear at Smythe "Outstanding" and are pleased that Tom was able to exceed your expectations with his knowledge and professionalism. You will find that our service department will display the same level of care and attention to detail. Welcome to the Smythe Volvo family!

June 02, 2012

Courteous, professional and fair. What more can you ask for from a car dealership. My family has always dealt with Tony Plesh and he is outstanding ! More

by S.park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 05, 2012 -

Smythe Volvo responded

Tony is a good one. Customers really like to come back and deal with the same service advisor year in and year out. We appreciate you taking the time to send in this positive response.

June 01, 2012

buying a car from Smythe was a wonderful experience! Our salesperson Chris was patient, very friendly and highly knowledgeable about the vehicle. also the back office wad very helpful and pointed us in the More

by Antoniello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Henriksen
Jun 01, 2012 -

Smythe Volvo responded

Thank you for choosing to buy your new car from Smythe. Chris is a true professional and we are happy to hear that Alex was a great help to you as well. Again, thank you and congratulations on your new Volvo.

June 01, 2012

I have a 2003 Volvo that is long past warranty. I took the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job More

by copesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 01, 2012 -

Smythe Volvo responded

Wow, Mike that is a stellar review! Thank you. This is not a fluke; rather, it is what we do every day. Honesty is one of the best tools we have to earn repeat business. You bring up a point that we battle against frequently. Many people think that a dealership is more likely to take advantage of a customer. That is not the case at Smythe Volvo. We see our customers and their children come into the shop time after time through the years. Its sounds cliché but we really do have a family atmosphere and relationship with our customers. We are fortunate to enjoy such loyalty and we treat that loyalty a precious commodity. See you at your next service.

June 01, 2012

Smythe Volvo dealership it OUTSTANDING!. I work mostly with Tony Plesh, service, and Tom Rzasa, sales. I have full confidence in all their advice. They are always extra friendly, courteous, and very com More

by Richard Allan Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 01, 2012 -

Smythe Volvo responded

It is customers like you who make our job much easier and enjoyable. Thanks you for taking the time to share your opinion of Smythe Volvo. Hopefully we can keep your Volvo's on the road for years to come. We'll see you at the next service.

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