Back

Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

Sort by
August 26, 2021

Second time at this dealer and on both instances I had an excellent service experience. Service advisor (Mark Terry) was knowledgeable, friendly and very helpful. Repairs were done on time and as promis More

by ltvinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Smythe Volvo responded

Mark is a true professional and a strong member of our team. Meeting and exceeding our customer’s s expectations is the service we strive to deliver with every customer. Thank you for taking the time to post this fantastic review.

August 26, 2021

I’ve literally lost count of the number of Volvos I’ve driven and owned, and the number of dealerships I’ve visited in many cross country trips. Smythe Volvo has no peer. Smythe doesn’t just sell and serv More

by oldVolvoGuy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Smythe Volvo responded

Thank you for this heartfelt and stellar review. We appreciate your many years of loyalty and we are fortunate to you in our Smythe Volvo family. Your kind words for Tom and team are rewarding for all of us to read. Thank you for taking the time to share your experience.

August 20, 2021

Love my S60. Their service department is always on point. I've worked with Dina on numerous occasions and she makes everything quick and easy and makes sure everything gets done. She is the best! Love This d More

by melanieecasserly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Aug 23, 2021 -

Smythe Volvo responded

Volvo did a wonderful job with the S 60. We appreciate these kind words for Dina and our service department. I agree we have a terrific team. We look forward to seeing you the next time around.

August 19, 2021

very happy with service rep. Tom was proactive in reaching out to me when things were done... recognized me when i walked in, knew i was just picking up car and quickly got me on my way... More

by john43amo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Smythe Volvo responded

In all of our weekly service department meetings we stress proactiveness and communication. Thank you for posting this five star review for Tom and our service department.

August 13, 2021

The employees at the service department are amazing! i have a Ford Explorer and would never go anywhere else with my car. I feel like they roll out the red carpet every time. Dina has been amazing! she al More

by MargheritaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Aug 23, 2021 -

Smythe Volvo responded

This is great to read and very rewarding for all members of our service department. We really do have a great team and thank you for taking the time to put it in this review. We appreciate your business.

August 10, 2021

Doug is a wonderful person. He's very helpful in explaining the work that needs to be done. As usual, he is thorough and professional and it is always a pleasant experience to deal with him. More

by renee44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Doremus
Aug 20, 2021 -

Smythe Volvo responded

Good communication and a true sense of caring make Doug a fantastic service advisor. Thank you for sharing your experience and thank you for your business.

August 06, 2021

Mark Terry wins customer service of the year award! Not only was he very helpful in helping us keep our car safe but he went out of his way to get us a loaner car when we needed one. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Smythe Volvo responded

Thank you, I’ll be sure to let Mark know he won the award. What a great review and thank you for sharing your experience. Mark and our service team treat our guests as they would want their own family to be treated.

August 05, 2021

The team at Smythe provides outstanding service and goes above and beyond to ensure customer satisfaction. Both before and after I purchased my first car there, the team has been amazing, and the service de More

by Matt H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson
Aug 20, 2021 -

Smythe Volvo responded

Wow, this is a stellar review! Thank you for taking the time to share these kind words. It is rewarding for all of us to read. We look forward to seeing you the next time you are in.

August 05, 2021

I’ve been a customer for almost 20 years and my cars have always been well cared for at Smythe Volvo. The knowledge Service Advisors are great to work with. More

by susiemac526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Smythe Volvo responded

A customer for 20 years, fantastic! We are fortunate to have such wonderful and loyal customers as you. Thank you for the great review.

August 04, 2021

Tom was great, helpful and very communicative throughout my entire service process. Would expect nothing less from Smythe Volvo – I will continue to use Smythe in the future. More

by bskatz1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Smythe Volvo responded

Thank you for your loyalty and these kind words for Tom and our service department. We appreciate your business.

...
39
...