Smythe Volvo - Service Center

Although my wife and I were quite disappointed that our brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experien brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experience. After the car died again just one day after Volvo On Call boosted and charged the battery, we knew it was something that needed attention. I immmediatly called Smythe Volvo and spoke with Sean Flanagan (Friday afternoon) regarding the possibility of bringing the car in early Saturday morning (the next day!). He gladly said he could squeeze me in and expressed his sadness and concern over the problem we were experiencing. I explained to him that we would contact Volvo On Call early Saturday morning and, once they had it running, I would drive it over (luckily, they are only 10 minutes away from my home). Volvo On Call arrived at my home a little after 8 a.m. and jump started the car. We agreed to leave it running for a few minutes before I drove it over. I drove to Smythe (completely uneventful) and it was riding very nice. Sean was only too happy to take the car in and attend to it almost immediately, apologizing once again. I waited in the customer's lounge while it was serviced and, in a short while, Sean said it was ready. He explained the problems and said Smythe was able to rewrite the software in the computer so this particular problem would not happen again. He also put in a brand new battery, since the old one had been discharged twice. At this time, Steve Sargent, my original salesperson, came over to inquire about the car (and me). We chatted for a while and he could not have been nicer nor more concerned. It should really be kept in mind that Smythe Volvo seems to be a small family and the people who lease or purchase their vehicles from them are treated as if they belong to that family. Friendliness, professionalism, courteousness are just a few of the adjectives that come to mind. They really do care about their product and the people who buy it. It just goes hand in hand with the dealership. Please feel free to contact me for anything additional or if unsolicited testimonials are ever needed. And let's just hope that the car runs as smoothly as Smythe does. Thank you for your time. Respectfully, Robert (and Donna) Zwillich More

After running over a piece of metal on the NJ Turnpike on Labor Day, I had my car towed to Smythe Volvo dealership in Summit. Since it was a holiday, the service center was closed. The next day, I called S Labor Day, I had my car towed to Smythe Volvo dealership in Summit. Since it was a holiday, the service center was closed. The next day, I called Smyth Volvo and spoke with Nick who was to work on my car. Although he was extremely busy being the day after Labor Day, he was able to replace my tire that day and I was able to pick up my car that night. I was extremly greatful that he was able to fit me in otherwise I might have had to wait a few days. In addition, I failed to mention to Nick that I had Premier Tire & Service package on my car where as all damages to my tires would be covered. I wasn't aware that I needed to submit a claim and gain approval prior to work being done on my car. Nick was extremely helpful and responded timely when working with the company who provided the tire service package. Nick proactively followed-up with them to ensure that I received a reimbursement for the tire replacement. He was professional and great to work with. I will definitley be bringing my Volvo back to Smythe Volvo for future service visits. More

Nick was great -- nice guy, and terrific service. My wife and I have already decided that our next car will also be a Volvo from Smythe. Sincerely, Brian Raftery Westfield, NJ wife and I have already decided that our next car will also be a Volvo from Smythe. Sincerely, Brian Raftery Westfield, NJ More

My wife was stranded with a flat tire on the way to the Doctor's office and pulled into Smythe. They let her leave her car there, and she walked to the Doctor's. While she was gone, Smythe removed the flat Doctor's office and pulled into Smythe. They let her leave her car there, and she walked to the Doctor's. While she was gone, Smythe removed the flat and installed the spare at no charge. Many thanks to Nick Pavano and Brad Merchant. Their efforts really demonstrated the people-oriented attributes of a true "neighborhood" dealership. More

My 11 y.o. Volvo with low mileage was having transmission problems and we dropped it off when it appeared that there might be something serious going on (lots of clunking sounds, etc.) Nick was very helpful problems and we dropped it off when it appeared that there might be something serious going on (lots of clunking sounds, etc.) Nick was very helpful but did say that you were backed up and it might be a few days before you would get to it. Every phone call we made during the three days was returned promptly, we were apprised of the car's problems in a thorough and detailed way and when we picked it up all work was reviewed. After one particular phone conversation Nick had with both my husband and myself I commented to my husband that despite the extensive work needed I felt very comfortable with the professionalism and extent of knowledge Nick displayed. In fact, as we walked through the service area yesterday I remember thinking that the whole place looked like a "hospital"--clean (despite the type of work being carried on) and well lit. We have always found our experiences at Smythe to be pleasant and professional. More

As usual, the customer care and quality of service were superb! The work was completed as planned, and although I was given information about more expensive body work options, there was absolutely no pres superb! The work was completed as planned, and although I was given information about more expensive body work options, there was absolutely no pressure to go in that direction. More

The service is excellent. The quality of work and friendliness are top notch. It was a great experience, as usual. I wouldn't go anywhere else. friendliness are top notch. It was a great experience, as usual. I wouldn't go anywhere else. More

Over the last ten years, spanning three different states, while owning cars by Audi, Saab, Volkswagen and Volvo, I have written exactly two recommendations on car dealerships. Both have been on behalf of Smy while owning cars by Audi, Saab, Volkswagen and Volvo, I have written exactly two recommendations on car dealerships. Both have been on behalf of Smythe. Simply put, this is the best that service gets (think Amazon, USAA and Weber or Zappos if you've had the pleasure) and guarantees that our next car will be a Smythe Volvo. More

A Great Team. They are very responsive. I have 5 Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/res Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/resolved some very difficult repair problems I have had with two of the older cars. Very valued partners/advisors to myself and my wife. More

I've leased three cars from Smythe and worked with Tom each time. I have always been treated fairly and felt they have been transparent in dealing with me. The service team has also been great. They hav each time. I have always been treated fairly and felt they have been transparent in dealing with me. The service team has also been great. They have dealt with small things, burned out bulbs, etc. without the need for an appointment. The ability to drop my car off and then catch a train to NYC for work is also a big plus. More